TelefloraReviews 729

I purchased DELUX Superior flower bouquet for my surgeon. I saw the bouquet arrived in a small glass vase with no ribbon. Punie unattractive sad looking bunch of flowers... Nothing to do with the advertised picture I selected as the example and expected my bouquet looking at least similar to that image.
Never again will I use tele flora.com. It used to be something special. Sadly no more.

I ordered flowers for my mother's birthday. They said that they could deliver them the same day. I was fine with them being delivered on her birthday. Her birthday came, but there were no flowers. And she waited at home all day. No flowers or phone call. This continued on for 6 more days. I kept checking the status of my order and it was listed in the tracking system as still with the florist. Then on day 8 at 7:30 AM it is listed in the tracking system as having been delivered. I called my mother, and she said that still nothing had arrived. I made several attempts to contact the company and could not get a real person for the first few attempts. The person responding to my email was responding from somewhere overseas. Eventually they gave me a number where I could contact a real person. That person apologized and when I said I wanted a refund because the flowers were never delivered, they asked me to hold on and said that they would credit my account and give the full refund. That never happened either. After another week I received a bill for the more than 60 dollars charged to my card with them. I also received an email saying the flowers were successfully delivered. My mother still has not received any flowers up to this day. In my opinion, this is the worst floral company ever. I have canceled my account and advise people to not trust them because they are a bunch of thieves. But that is just my opinion. Do whatever you want, if you want to be disappointed by their lack of integrity. If they were incapable of delivering the flowers for her birthday, they should have just been honest. But instead, they made money off of me and my mother never received her birthday gift from me. I'm sorry, but this is just frustrating, and people should know how dishonest they are.

Not even worth the 1 star!

Place your order directly through the local florist!

They don't even care about what people are saying and complaining about!

Teleflora pissed me off to my highest pissedtivity today. Every year for the last several years my wife has ordered their Christmas ornament bouquet, mainly for the ornament-shaped vase that it comes in. She did it again this year, and the flowers were delivered today from a local florist, NOT what she ordered. Just some hokey vase with a couple of reindeer on it. First I called the local florist that filled the order. What Teleflora sent them was an order for "Florist Choice." The local florist had the ornament vase that she wanted, but Teleflora didn't even attempt to order what my wife had ordered. I then called Teleflora customer service, and they apologized and said they would give me a 30% refund, which I refused and asked to speak to a supervisor. I was then offered a 50% refund, which I also refused and again asked to speak with a supervisor. The supervisor got on the line and offered a 75% refund, which I also refused, explaining to him the fact that the local florist did indeed have what we ordered and they didn't even try to give us what we ordered. I ended up getting a full refund and then ordered the bouquet directly from the local florist, and it will be delivered tomorrow. I am done with Teleflora, in the future, I will just go straight to a local florist and see if they have the ornament arrangement/vase that my wife wants. So unhappy with Teleflora, and glad that I was the one that called because Heidi probably would have accepted the 30% refund because she doesn't do confrontation the way that I do. Lesson learned! Shop local and stick to your guns when an online order goes bad!

I ordered an exquisite elegance bouquet because it had orchids, roses & bear grass and the orchid spray was substituted with cheap crappy carnations! The bouquet was supposed to be in shades of lavender and the florist added hideous red carnations! The flower arrangement that was delivered was NOT elegant. I'm very upset. I spent a lot of time online choosing a flower service and I was so happy to have found what I thought was going to be the exact flowers I wanted to send only to be extremely disappointed with end result.

Flowers were not fresh. They look dead. I was shocked that TeleFlora approved such awful flower arrangement. Disappointed.

My stepfather was going in for spinal surgery and I ordered a plant a WEEK in advance and indicated it was ok to put the plant on the porch. While i had to put up with endless emails promoting this florist for a week and was informed THIS MORNING that the plant had been delivered, my mother said that there was no plant on the porch when she got home after 7 pm from the hospital.

Enough of this tomfoolery. I am not a bumpkin. There are plenty of other florists. Next time I will use Amazon.

I sent my mother a bouquet of flowers for her 70th birthday, and spent half the day picking them out, but I needn't have bothered. Not one single flower that was listed to be in the bouquet was actually in the bouquet, it looked nothing like the picture, and was about $10 worth of flowers. I'm embarrassed for her to have received that. They were not helpful fixing the situation. I will never use the service again.

I used a groupon which is usually great and saved me $40. BUT, there was a $17.99 surcharge. AND, my order was never delivered, I was not notified it would not be delivered. I had to contact them 2 days after it was supposed to be delivered. My sister's birthday surprise was RUINED!

I ordered this same exact item last year and it was much bigger and more festive. It looked exactly as pictured on the tele flora site. To say I'm disappointed is an understatement.

I have ordered flowers through this website before and was very pleased. I wanted to order flowers for my sister to thank her for allowing us to stay with them and immediately went to this website. It's convenient and easy to place an order.

They told me it would be delivered the other day for my mothers birthday. When I called, first off the representative was terrible at answering my questions. She repeating information I told her and when I asked her a question she repeated answers she already told me even tho I had follow up
Questions. It was clear she was reading from a script and had no clue what say to questions not on it. She then called the shop( which according to the representative I talked to the following day-they can't tell us what shop it was from. Which is annoying since I planned on not shopping there and telling my friends and family the shop was not reliable) and they said they had until 7pm to deliver it. The gift never showed up. Now I'm just waiting on the refund (of very expensive flowers)

With the Groupon I used I was able to get a beautiful arrangement for thanksgiving. It's been two years since seeing family and I think flowers help the celebration

I was searching for a get well bouquet for my husbands coworkers wife and I found Teleflora.com. They have a great selection as well as prices. I placed my order this morning and she got them early this evening. She loved them. I would recommend Teleflora to all my family and friends.

Never ever trust them...
I ordered a very nice plant for my daughter's office opening from their website as I wasn't to take part myself and they sent something else in a very bad condition and almost dead!
I got so embarrassed in front of my daughter, my son in law and all their friends and employees
I took a photo of that to upload, but unfortunately I lost it.
If it wasn't for my daughter, I would never have known about.
I also called their customer service and they were trying to give me some discount that I didn't accept and after trying to give more discount with no success they finally accepted to return my money back.
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This is the second time I have used Teleflore and NEVER AGAIN! The first time they forgot the balloon, the second they did not deliver what I had ordered and would not good on it. When you order you want delivery to be correct whether its a milestone birthday or a new business. I don't want a 50% credit I want YOU to deliver what was ordered, PLAIN & SIMPLE. I will make sure that that I spread the word that you overcharge for flowers, delivery and then do what you want on that order. You never get a second chance to make a first impression.

I've used the Teleflora website several times. The website is easy to use. For the most part, I have been very satisfied with the flowers and plants ordered and delivered. Teleflora was even very accommodating when I had to cancel an order, because the recipient moved to a hospital out of state during a hurricane evacuation!

I am so utterly disappointed in this company. Despite paying extra, and getting a guarantee that my flowers would be delivered on a certain date, Teleflora did not deliver. And they never had the courtesy to tell me that they delivery was going to be late - I had to track them down, and they basically said, "oh well, we'll give you your money back". My money back won't change the fact that I was not able to send my son and his wife a floral arrangement on their actual anniversary. Stay away from these folks if critical delivery dates matter to you.

I ordered the florist special for my mother's 90th birthday! $50 bouquet plus their delivery/service fees. Not cheap. What she received was a joke! 2 carnations, 2 daisies and some filler.

I ordered flowers online for the first time from this company for a funeral service. I was concerned with the delivery time as I wanted to ensure that the flowers arrived on time to be set up prior to the family arriving. I contacted customer service using the chat feature. Customer service was very helpful and answered all my questions. They even gave us their sentiments for our loss. They guaranteed the flowers would be there on time an
D assured me that funerals were their highest priority. The flowers were delivered on time and were more beautiful than the picture online. The note i provided was printed correctly. The family loved the casket spray and it was complimented by all guests. I will definitely use Teleflora again in the future.