TelefloraReviews 729

I do like Teleflora and always order flowers from you... but this time I found your prices outrageous! I was not allowed to order smaller less expensive item since it was indicated that in my zip code I had to order the Deluxe! What? Do I live in an expensive area? NOT! No reason was given. I placed the order only because I didn't have time to research another vendor, but next time I will. Another review called you 'Thieves!' C'mon. Not fair and bad for business.

While the flowers I ordered were as pictured and very fresh and lovely, I had also ordered mylar balloons to go with it. Because of the world helium shortage, they substituted chocolates for the gift - understandable. The problem came when the chocolates were possibly pulled from King Tuts tomb! They were dry, ashy and horrible. This was a gift and I was horrified to be the giver. Please don't substitute if you're going to send chocolates more than 100 years old.

I wish I'd read the reviews here before placing my order. I ordered a Smile For Me Deluxe arrangement. Cost $59.99. Look it up. It is so full of roses you can't count them all and there's absolutely no greenery or filler. What was delivered was a very sparse arrangement which had 4 small filler roses, 3 large roses, 2 phlox, a giant bow and a bunch a greenery. I showed it to another florist who said it was at most a $20 arrangement. It looked like something you could buy at Kroger's. In addition, I was charged a $20.98 service fee, bringing the total after a small special offer discount to $69.91. When I wrote Teleflora and explained what happened I was offered a $17.48 refund, even after I sent them a photo of the arrangement showing them the disparity in what was delivered compared to what I paid for. Their response was the florist had to make substitutions and that what was delivered was equal to what I ordered. Absolute lie. I understand substitutions may need to be made but all the flowers in the delivered arrangement were exactly the same as what I ordered so there were no substitutions made, only far fewer flowers. To deliver something that contains only 25% of the flowers of what I ordered is outright theft.

I did use a Groupon which should not matter for the quality of work. I sent Groupon and and Teleflora a review and never heard a word in response. If you are going to use covid as an excuse as stated because flower available and will replicate shame on you, To me this not even close. All together this would have cost $80.00 with the state of the economy again shame on you. I definitely will not be recommending this to friends and family. That was supposed to be a beautiful pink and purple brown basket With butterflies thank you to someone whom watched our dog for a week. Instead looked like a white used Easter basket with with random Fall colors flowers stuffed in a basket not happy at all. Thank goodness I asked my friend to send me a picture of what got sent because now I know the quality of this company. Definitely not recommend this company to anyone

Purchased and scheduled on Monday for delivery today (Friday). Got a call at 11:15 am on the day the order is supposed to be delivered and was told they can't get in touch with a florist (Called from *******238). Apparently, they waited until this morning (delivery day) to try and find a florist. I was given the option of (1) "hopefully" they can get it delivered tomorrow or (2) cancel my order. As I'm sure a lot of folks are aware, flowers are ordered for specific events - the event I'm ordering for is tonight. It is now too late in the day for me to get anything delivered. They screwed me over.

**Update: they cancelled my order the day AFTER it was to be delivered because they couldn't find a florist in their network. They told me they had a florist, accepted my order, took my money, waited till the morning it was supposed to be delivered to try and find someone, called me and told me it would be delivered the next day, then cancelled because they didn't have a florist the day after (which they notified me of via email). THIS IS ABSOLUTELY RIDICULOUS. If they had told me they didn't have a florist in their network when I tried to place the order, I could have contacted someone myself. They completely RUINED this event. Do not trust them**

Update: ** I've called their help line and now have been on hold for 45 mins and counting without being able to talk to a live person. Every 30 seconds "Thank you for calling the floral customer support line. All support specialist are currently helping other customers, but your call is very important to us and we'll be happy to help. So please hold for the next available specialist". Over and over and over again. Thanks for the "help", Teleflora. Maybe if you didn't screw over your customers there wouldn't be this many people needing help? Get you s*** together. **

Update: **1 hr, 7 mins on hold. Finally got through. The person I spoke with ("Nicole") was actually great, it's too bad that Teleflora sucks. Apparently, they repeatedly tried sending my order to a florist in a different town - even though the address I enter for the recipient was correct and showed that they had florist available in that area. I was told that I'll get my money back in "2-10 business days". They are the middle man... they don't grow the flowers, they don't arrange them, they don't even deliver them... they just handle the logistics... and their logistics capabilities are this poor.**