TelefloraReviews 729

The only reason I ordered from them was because of the Same Day Delivery I placed an order early Saturday, it was never delivered, called them & they said they did not have the flowers I ordered, but no one called or email me to inform me of this, I called early Sunday morning they assured me that it would be delivered by the end of the day which it was not. They had no problem debiting my account Saturday but when I canceled the order on Sunday night they said it would take 2-10 Business days to receive my refund. NEVER Again. They are unreliable and I was VERY DISSATISFIED!

My sons prom was on Saturday, I ordered a corsage 1 month prior and paid. Order was supposed to be delivered on Thursday, I did not hear a thing. Come Friday afternoon, I still did not receive my delivery so I called. They called the florist they were working with and needless to say they issued me a credit and by the end of the day they were supposed to get back to me after they found another florist and was going to get me my sons corsage and they never reached out to me. No delivery and my sons date never received a corsage on their junior prom. Very upsetting.

I had placed an order for a corsage for an upcoming prom. I was notified the day of the prom that Teleflora could not fulfill my order so they were cancelling the order. I wish they would have let me know at least a day ahead of time. I will not be using this company any longer.

I thought the selection of the flowers were amazing! So many beautiful flowers to choose from!
I really appreciated having the flowers delivered the next day, for a small fee, but it's worth it!
Teleflora is a really nice business who has quality flower arrangements.
I prefer Teleflora over any other florist.

The Zen artistry that I was trying to express for my recipient didnt show at all from your tacky piece of work copycat! You missed the very important point of the 1 sided orientation! Instead you gave us a boring table centerpiece. It wasn't worth the money for the uniqueness I was trying to pick for my beloved sister in law's special birthday.

This company is a total scam! I ordered flowers for my sisters birthday & get a confirmation that they would be delivered same day. I didn't hear anything from my sister regarding receiving her flowers so I tracked the order only to find out it was CANCELED! I tried calling but couldn't get through so I chatted with their so called "experts" which was a waste because all she could tell me was to call the toll free number! I called the number and the rep answers and I give her my order number where she proceeds to put me on hold and then comes back and says the order was canceled for my protection! What in actual f***! She goes on to transfer me to the supposed department that can explain everything to me, but I was on hold for over an hour! I hang up and call again and I'm pretty sure it was the original rep and she states the same thing but this time tells me the department I need is closed and have to call back in the morning! Worst service ever! Complete BS! Now I look like a dumbass because my sister didn't get anything from me today! Worst company ever! Don't waste your time or money here!

Follow up after trying to get through to this supposed department for the 100th time! My order was canceled because my name wasn't in my email address and I signed the card with my family name! I have never ever had an issue! What if I signed it with a nickname?! Again DO NOT waste your money with this sorry company!

I placed an order for the second-day delivery for a friend's mother's funeral. Without any notification, they just cancel my order. I found it out until a month later when I check my credit card bill! This is totally unacceptable.

Very bad do not use them they were going to give me a refund still have not done it i am turning them in

Ordering from this company was such a disappointment. I placed the order and paid over $20 for same day delivery. I did not care what the price of delivery was, I just wanted to ensure that the flowers got to the recipient on time. I received an email from this company stating that they were unable to fulfill my request but they could deliver them the next day. I called and explained that the recipient was retiring therefore there was no need for the flowers if they did not make it in time. The CSR canceled my order and told me that it would take 10 business days for me to receive my refund. In a situation like this, one where the company was unable to fulfill their end of the "contract", the consumer shouldn't have to wait that long to receive a refund. Lesson learned!

This company is terrible. Their customer service is not well informed, difficult to reach, and vague. Proper confirmations regarding delivery of an order are not available. I used this service once because they sold pet-safe arrangements, but the items was not only not delivered on the date I required it (they called three times asking for permission to deliver the next day, seemingly to not lose the sale/money) and they never sent a final confirmation of actual delivery. I will never ever use this company again.

I received a gorgeous bouquet of pink roses and carnations, plus lots of greenery and white flowers added to the mix. My party was "Victorian themed" so these flowers created the perfect centerpiece. Really made me feel like a princess from the olden times on my special day, thank you teleflora!

Purchased a beautiful sympathy bouquet with a sentimental angel keepsake figurine and what was delivered looked NOTHING like what I ordered and NO ANGEL, in fact, NO keepsake at all!
Customer Service was heartless, you can tell this happens all the time. Offered a 50% refund instead of re-delivering what I ordered. NEVER AGAIN for me! Don't waste your time or money!

Horrible customer service. Ordered 2 dozen roses and got 16 with 3 broke. No supervisor will call or answer that just hang up on you. Total waste of money. Looks nothing like what you order. Paid 200$ for flowers I could have bought at the gas station for 8$. DO NOT use them. A waste of money and time and you will not be happy.

The Worst Experience DO NOT USE THIS COMPANY
I order in advance for both grandmothers a Dozen Red Roses for Valentine's Day.

Thinking everything was going well and they would receive them I went to track the orders to find out the orders were canceled and I had no Idea there was no email or call that there was an issue with the order.
When I called they kept giving me the run around and couldn't get the order out for today Valentine's day.

On the day that flowers are important these 2 ladies didn't get anything I tried calling every where else and everyone was sold out or not doing deliveries any longer for the day.
I'm so sad and angry the grandkids are so hurt and wouldn't stop crying.
I will never use this company again

They did not deliver the flowers I ordered for my wife's birthday (ordered three weeks in advance). Some bot emailed me at 2 pm on the delivery date and said they cannot fulfill the order. They still haven't refunded my money either and I may have to go through my bank. Scam company.

Telefloral was running a deal through American Express to provide a $20 reimbursement if you bought flowers. I bought my flowers and failed to notice they didn't charge my card.

A couple days after the deal expired the called to say they "couldn't run my card", so i gave them another card and complained about missing out on their reimbursement... the CS representative simply said I see, then proceeded to try my new card... which failed also. My card works for gas, so it isn't the card.

He then apologized for having to cancel my order. I ask for a supervisor, and get put on hold for 10 minutes, then disconnected.

I get an email a few minutes after that apologizing for the failure on their part and given a code to redeem to "make things right".

I go to their website to order the flowers and the prices are up $30 for Valentines day. The coupon is worth $15.

Terrible, over priced. The bouquet they delivered doesn't even look close to what they offer in the picture. It was an absolute embarrassment, Im very disappointed, I would never order from them again. Don't recommend it at all.

First of all, the florist replaced an item without first contacting me to see if it was okay to do so. The second item was not delivered within the timeframe, and the florist was given 7 days to get the item together. I ended up chatting 3 times with Teleflora trying to get this matter straightened out. Still missing one of the deliveries.

Ordered two sets of sympathy's flowers for my brothers(38)funeral. One to my mom for the loss of her son from my children and one from my dad. $300 worth of flowers and they were not delivered. Funeral was at 10am and got an email at 9:43am that they would not be delivered. I doubled down on the phone that they would 100% be delivered in time for funeral. They did not seem to care or offer any explanation as to why. This is disgusting. I would highly recommend you avoid this company for any flower arrangements that you depend on for a specific moment in time.

Placed order on Dec. 18th for delivery on Dec. 23rd and kept getting phone calls about confirming delivery address, zip code, etc. As of Dec. 30th the order is still not delivered. I order flowers for relatives every Christmas and this has NEVER happened. Don't use this service, or you will be disappointed!