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Teespring Reviews Summary
The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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TeeSpring is an excellent service. I ordered at shirt from them and someone from the mailbox I have had it sent back. So after wondering for about a month about where my order was I decided to contact them. Gloria, the representative who handled my case, immediately went and searched for my order after I gave her my name and order number. She was able to locate my package at one of their facilities and got it resent to me and I will have my package very soon! I am very thankful for Gloria. She has been very helpful, so I will be using their service again and I recommend it to anyone else.
I absolutely love TeeSpring! They were prompt in answering any questions I had and even replaced a sweatshirt, no questions asked! It's seriously my favorite sweatshirt ever!
We really appreciate the awesome feedback! We love hearing that you had such a great experience. Enjoy your shirt!
These scam artist have the audacity to sell a large "decal" for your car with a black background. It's literally a $15 sticker you'd give to a kid. Then tell you that you can return it. Stay away from this company if you like your money. I'd give them zero stars if I had the option.
We sincerely apologize for any confusion, we do not currently offer car decals or stickers with clear backgrounds. We do, however, have stickers available, and these items are described as such on our site. If you would like to return your item, please contact our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.
I love all my tee spring shirts only thing i suggest is please add just a little design on the front. Like the medical symbol in upper corner of the medical shirts maybe. The front being totally plain is the only thing i dont like. Other than that keep up the awesomeness
We're so glad to hear that you love your shirts! Every design on Teespring.com is submitted by an individual, so if there is a design that you would like to see on the site, you are welcome to create your own and we are happy to help. Thank you for using Teespring!
Quality kit excellent after service have used them before will definitely be using them again. I had a minor issue that was sorted very quickly and professionally by Jonalyn who I cant praise enough
Thank you for the great review! We're so glad to hear that Jonalyn was able to help you with your order. Thanks for your business with Teespring!
Have ordered tons of stuff here and LOVE it all. Amazing shirts. Fast service. Love the colors. Great for fundraising
We truly appreciate the glowing review! It’s awesome to hear such positive reactions to our products. Have a great day and thank you for using Teespring!
Allows copyright infringement of customer's designs. HORRIBLE. Should be part of a lawsuit that would hold teespring and the copyright infringers resposible.
We sincerely apologize for any frustration, we do make every effort to address reports of intellectual property issues as quickly as possible. To notify us of a specific violation, please utilize the "Report this campaign" link that is offered on each campaign page.
I managed to mess up a puchase, through my own fault, and contacted the site's customer support. They helped me sort out the purchase within a very short time, perfectly to my wishes, in a quick and professional manner.
I highly recommend this business. They deliver according to their promises and are very helpful and professional.
Thank you for the awesome feedback! We're so glad that you had such a good experience with our Customer Support team. Thanks for using Teespring!
The shirt arrived in a good time for an international shipped item. As I also needed to wait for the order window to close it was a little longer but still very reasonable. The shirt arrived and was exactly what I had expected to receive and matched the item description on the web site perfectly. The sizing was pretty accurate also. I may have liked it to go to one size larger, but that is only because I have a bit of a preference for looser fitting shirts. I definitely think about purchasing for this seller again.
We really appreciate the wonderful review! It’s awesome to hear that your item on time and exactly as expected. We look forward to your continued business with Teespring!
I love the t shirts they come in all the sizes I need and love the colors and that they are printed on the back, I can get them at reasonable prices and they have great sayings. I've gotten all my shirts from this site thank you I'm 100% happy, I get great service when need the help tnx gloria
Thank you so much for the great feedback! It’s awesome to hear such positive reactions to our products and services. Have a great day and thanks for using Teespring!
Ordered one of their shirts that said " It's a Madeline thing" instead got a shirt that says " It's a Madeleine thing". So close Teespring, I'll just have to check out other tshirt printing companies that can get the name right.
We apologize for any inconvenience, items are printed as designed by each creator and as shown on our site. If you do not wish to keep the item that you have received, we would be happy to assist you further, please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US
I ordered 6 shirts for the March for Science by the deadline this company advertised. My card was immediately charged and I received an email that my order was being processed. Over three weeks later, when the shirts had still not been delivered, I emailed to cancel my order. No response to that email. The shirts were delivered four days after the March. Six days later I received an email saying that my order could not be stopped or returned because the shirts were printed for specific events. THAT IS WHY I WANTED THEM BY THE DATE PROMISED! To top it off, the quality was terrible.
I have never written one of these reviews but this was the absolute worst.
We apologize for any confusion, we are currently receiving numerous inquiries regarding delayed orders from "March for Science" campaigns that were actually placed through a site that we are not affiliated with, "teespringvip.com." We would ask that you please verify the information on your bank statement to confirm that the transaction was billed by "Teespring.com." We are sorry for any frustration, if by chance your order was billed by Teespring.com, please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US. Thank you.
My first teespring order was fine. My second has been a nightmare. Customer service told me it was actually from teespringvip.com, so they couldn't help me? The vip people refused to ship, refused to refund, ignored the paypal claim, and now their site won't paint due to "failure to comply with terms and conditions". Stay far away, no matter how cute the slogans!
We sincerely apologize for any confusion, Teespring.com is not affiliated with "teespringvip.com." We are sorry to hear that you have had this experience and hope that you may consider amending your review, as it does not appear that this order took place on our site.
Hope I'm happier about their product than I am the shipping. According to them, my item shipped nearly a week ago. Still no item. Unless is coming from overseas in some 3rd world country there is no reason for a window sticker to take that long.
We sincerely apologize for the delay in receiving your order and we would be happy to help! Please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US We look forward to assisting you further.
They always have something that catches my eye. Great Customer Service & Great communication. Will buy from them again.
Thank you so much for the great feedback! It's awesome to hear such positive reactions to our products and services. Have a great day and thanks for using Teespring!
Placed order within minutes the back sent a fraud alert because the company had charged my credit card 6 times. (once for each shirt) so looked at my bank and sure enough my card had been charged. So i looked back at my order and noticed that each item has an additional $ 4.99 shipping charge. I rad the site it said 2.00$ per shirt for shipping. It felt shady to me at this point. I canceled all the orders as none are more than 20 minutes past the time i ordered them. I emailed them and have not been refunded and now i have to go down to the bank to unlock the fraud alert on my credit card. Waiting for refund it took all of 2 minutes to charge me why cant i get a refund as fast? Waste of time now i have to bank and stand around there too! Dont use this company waste of time and money!
We apologize for any confusion. On our checkout page, you would only have to put in your financial information once, but items ordered from separate campaigns are considered to be individual orders. Once a campaign ends, our Production Department assigns the campaign to the printing facility which best suits the needs of the design. Due to each campaign ending at different times and orders shipping from different printing facilities, we are unable to offer combined shipping. However, if you are ordering multiple items from the exact same campaign, we’ll be happy to combine the shipping for you. If you are in need of further assistance, please reach out to our Customer Support Team directly through the following site:
http://teespring.force.com/NewCase?l=en_US
Sincerely,
Teespring Support
Order was placed on April 4th. Was sent a notification on April 5th that my order was printing. Then was told my item would arrive between April 12 and April 17th. It is now May 2nd and I have not received my shirts or received any response from either Teespring or DHL other than automated responses from my emails. Hoping this matter is addressed. If so, I will change my review, but until then...
UPDATE: May 9th, 2017
Teespring contacted me after I messaged them on Facebook. They researched and found that DHL Delivery had lost the package. This is not the first time I have had a product lost by DHL Delivery. Teespring reprinted my shirts and they just arrived today.
I changed my 1-Star review to a 3-Star review based on the following:
NEGATIVES
*Did not like the fact that my messages weren't replied to when I contacted Teespring or DHL through their customer service numbers and emails.
*Didn't feel too comforted in the fact that whoever was running their Facebook page was 1000 times more responsive than anyone else.
*Will have a hard time trusting any business that works with DHL Delivery.
POSITIVES
*Whoever is running Teespring's Facebook page should get a raise. I'm confident this matter would never have been resolved had they not put the ball in motion.
*The quality of the shirt and printing were top-notch. High-quality (soft) shirts tend to run a size smaller, so I took that into consideration and got what I expected in terms of size.
I wish Teespring just went through UPS, FedEx, or USPS for their products. I would feel so much more confident in their service if they did. It's an amazing service that they provide, but their customers need to feel assured that their products will get their when promised.
We sincerely apologize that you have not yet received your order and we are happy to help! We have sent a Private message to assist you further.
Placed my order for women's tank, which cost over $30 including shipping. For that amount I expected a quality tank top. Unfortunately, upon receiving my shirt I was very disappointed; not only was the tank thin and see through, it was a snug fit. When I contacted TeeSpring to resolve the issue they offered to replace the shirt, but only after I returned it using my own funds. I do not recommend using TeeSpring. I've used other similar sites with much better return policies and customer service.
We apologize that you were not happy with the quality of the item that you have received and have sent a Private Message to offer a resolution.
I ordered 2 large t shirts from these people who delivered them to someone else.
They refuse to take responsibility for it and send me what I paid for.
Good thing I only lost 36 bucks... it could be worse, although their customer service IS the worst.
We are sorry to hear that your package was not correctly and we are happy to help! We have sent a Private message to assist you further.
I had the pleasure of being assisted my Neil who made the process very simple and who had an awesome attitude the whole time. You don't get customer service like this much anymore! Awesome job!
We really appreciate the wonderful feedback! We're glad to hear that Neil provided awesome customer service and will let him know that he's doing a great job. Thanks for using Teespring!
From the business
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the great review! We're sorry to hear that there was a delay in receiving your item, but we're so glad that Gloria was able to help. Thanks for your business with Teespring!