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The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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Love this website quality products great prices and spot on delivery... I have used other sites none come close to to teespring.
The delivery time, sizing and quality of the shirt I ordered was way below normal expectations especially since I paid $20+. I have paid $5 from Walmart and had much better quality.
I ordered 1 shirt item was shipped money was taken from my account I never received my item the shipping status never changed on the tracking I emailed and got a response that it was probably lost to wait a few more days so I waited 4 more days still nothing so I emailed again didn't even get a response this time! Horrible customer service on this one I've never wrote a bad review in my life but I'm highly upset this was suppose to be a gift for my daughter!
First, item was lost and not delivered on time... seller agreed to reprint it. Then, once I received the item, it was in a horrible quality - like a very cheap Chinese good and the sizing was wrong (I order S, but in reality looks like L). Seller is not willing to provide a refund.
We apologize for any confusion or frustration, the refund that was issued for your Tank Top will post within 3-4 business days. If you have any other questions, please reach out to our Customer Support Team again through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.
Excessive postage, then when it arrived there was an additional customs charge. Ended up paying almost £70 for a hoodie!
We apologize for any frustration, for customers who order internationally, you may be required to pay additional fees for delivery, such as customs charges. Teespring unfortunately has no way to predict or avoid these fees, we're sorry for the inconvenience.
Ordered a hoodie that looked vibrant and colorful in the ad, received a faded looking, barely noticeable print on an overpriced pullover hoodie. Exceedingly disappointed.
We are sorry to hear that your item was not printed as expected and we would like to help! Please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US
I'm honestly so upset that not only are you not aware that your product is 3 days late, but that you have the audacity tho email this survey to me before I've even gotten my product.
We apologize for any frustration caused by our survey and we would be happy to further assist regarding the status of your order. Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.
Please do not purchase any products. My son has been waiting over two weeks for his payout for selling his shirts. It's very sad that a company would do such a thing to a 15 year old that was motivated to sell shirts with a small amount due to him through PayPal, teespring continues to ignore our emails trying to get my son's money that's owed to him. I would hate to see it happen to another person. It's very disappointing!
We are sorry for any frustration, to confirm the status of a payout, please reach out to our Seller Support Team directly through campaigns@teespring.com. Thank you.
One shirt my gf got was too small... do we ordered next size up on our last order... we can tie it to a boat and sail off. While the print itself is good it's a standard size print that is just too small for the shirt. If the size goes up the print should to... common style I feel the shirt was a waste of money the site a waste of time. Thank you for the lack of effert on your side.
We apologize that you were not happy with the quality and fit of your item and we are happy to help! Please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US
I gave you measurements. I like a longer tail but the collar is way to big and You got me cause I am not gonna go through the hassle of returns!
We're sorry to hear that your item did not fit as expected. We are happy to offer you a refund or a reprint of your item and will try to make the return process as hassle-free as we can! Please contact our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US
I purchased a shirt and the design was hazy. It literally looked like it was spray painted. When I complained to the company, all they offered me was a store credit. I don't want another product. I want my money back. Don't waste your money.
We're sorry for any frustration. If you have received an unsatisfactory print due to the artwork that was provided to us for the campaign, we are happy to offer a store credit instead of a reprint that would result in the same product. Also, we are happy to issue refunds, which may require a return, depending on the circumstances. Please follow up with our Customer Support team through http://teespring.force.com/NewCase?l=en_US Thank you.
I was looking forward to receiving my order from Teespring, it was for my wife for Mothers Day. It came in time. The problem I had was that I don't believe the sizing is correct. I ordered a Medium Fitted T-shirt, size 6-8, but it came looking tiny. My wife is a 6, and I've never had a problem ordering her shirts except this time.
When I requested a return/exchange, they'd need the shirt returned and they'll send a new one. Who knows how long that'll take, like a month? Not sure if it's worth doing it, my wife was very disappointed. I'd be careful with this company. Think I wasted $30
We are sorry to hear that your item did not fit as expected. We are happy to offer a replacement item in a larger size, however, if the item ordered is what was received, we would require a return of the item before sending a reprint at no additional cost. Please follow up with our Customer Support team through http://teespring.force.com/NewCase?l=en_US Thank you.
I have ordered many shirts from Tee Spring for myself and family. The shirt itself is great quality, but for the price you pay for the shirt and shipping, you would think that they would add a little something on the front of the tee. Almost all my tees from Tee Spring have nothing on the front. Looks like a plain tee shirt with not message. Their shirts have so much to say on the back. I think something simple on the front left breast wood be perfect.
We're sorry for any confusion, all of the designs shown on Teespring are created by individuals and not directly by Teespring. There are many designs offered that include artwork on both sides of the garment, you are welcome to use the search feature to locate designs in which you are interested and browse through the options. Thank you for your business and have a great day!
I placed my original order 6 weeks ago. The 1-st t-shirt took 3 weeks, and it was tiny - short and tight and didn't match to the sizing chart provided. The company promised to re-print on a bigger size. Still waiting for this to happen. Will not order again; difficult to deal with company; shipping is expensive.
We apologize for any delay in receiving your order and that your item did not fit as expected. Regarding the time frame to receive your order: Once a campaign ends, production then begins, and printing can take up to a week. Then, we start shipping - this can take anywhere from 4 to 7 business days, depending on where you are within the US. We use this process because every product is made-to-order and printed in bulk. If the expected date of your replacement order's arrival has passed, please reach out to our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.
They did a great job at making everything right! Will Recommend to others. Thank you for everything
We so sorry that your order was no complete and we would be happy to help! Please reach out to our Customer Support team at http://teespring.force.com/NewCase?l=en_US Thank you for your patience and we look forward to resolving this for you soon.
I've always been artistic and consider myself a decent but starving writer as English degrees don't go as far as they used to and they used to go nowhere. I've used CafePress before to make my own bumper stickers and t-shirts for my own use and when I heard about Teespring I decided to give selling instead of buying a try. It's been 4 weeks since I first started designing with Teespring and I have yet to have a t-shirt appear correctly online. I have done the same t-shirts over up to 25 times and still every time I post it when I go back 10 minutes later it's missing a sentence or it's missing a letter or it's missing words or it's missing a picture. I think you get the drift. And try finding a human being the help you. They don't give a crap about anybody as long as they can sell enough t-shirts to make money they don't care if you're pulling your hair out day and night struggling to get one of your artistic ideas out there. Some people are allowed to have fun and express themselves and apparently others like myself are not. Some people have made t-shirts that are repulsive, racially motivated, and completely inappropriate and they get posted correctly yet I can't get a Support Your Troops type t-shirt on there without them erasing the word Troops. When I asked customer support for help they told me to send them screenshots of the misprints but unfortunately they gave me an invalid email address. Now they don't seem interested in giving me a valid one. To add insult to injury they shipped out one of my t-shirts to me with a typo. They erased the top of a capital letter i so it looks kind of like an L but it's not legible. Do you think I got the $7 I should have gotten for selling one of my t-shirts? Of course I didn't. Do you think they should have even printed the t-shirt when my campaign goal was 3 t-shirts and as far as I knew I hadn't sold any? I don't have a chance of selling one if it looks like I can't even spell the word I. So I didn't reach my campaign goal, it had a typo, and when I immediately ended the campaign due to the mistakes they charged me 30 bucks and shipped it out. Since I mentioned this I have not gotten any response on the chatline. I can't believe they have a decent reputation and that other people are satisfied with the site in general. I myself am completely appalled by how I have been treated over the last four weeks. I am appalled at T Springs apparent greed and disregard for professional business standards. Whatever the owner is doing with his 37 million he is certainly not spending it on customer service, quality control, or basic competence. It seems that his quote "live people here to help you twenty-four hours a day seven days a week " might just be him and his pile of money which he can roll around in like a dog does $#*!.
We apologize for any frustration that you have encountered with our design composer. If you have received an item that was misprinted, documentation photos can be sent to http://teespring.force.com/NewCase?l=en_US to receive a resolution. For inquiries regarding the profit from a campaign, please contact our Seller Support Team by email at campaigns@teespring.com or through their chat at https://teespring.com/designs Thank you.
My son wanted a hoodie from Teespring in United States while we are living in a Southeast Asia country called Malaysia. Internet has made it possible for us to order online but I was quite skeptical if I would ever receive it. The order from Teespring said it would arrive on 1 May. Quietly, I let the deadline passed and continued to wait. I started to send an email to track the parcel few days later and was told it could be late. I waited for a week and decided to ask again. This time Teespring told me to check with local post office. I turned to DHL as it was the courier. The Malaysia DHL was quick to tell me that the parcel had not landed in Malaysia and when I forwarded the email to Teespring, the later proceeded to have a reprint for me. The parcel actually arrived the day when reprint was ordered. I was more than happy to accept it and cancelled the reprint! 1, DHL Malaysia actually has misled me here. 2. I should have faith with the local post office. 3 It is possible to buy something from United States.
Never recieved my package, contacted teespring and got a new one send to me without any problems, very happy with service i got.
Will not take returns. Shipped late and wrong size.
Horrible company. Just keeps sending the same bogus message not answering my question.
Never order from this company.
We apologize for any frustration, we are happy to except returns, especially if you have received an incorrect item. For further assistance, please contact our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.
An awesome journey from beginning to end... a beautiful way to design and sell your own shirts for your favorite cause, a neuromuscular disease, art, businesses, family reunion, anything you want to advertise!
Answer: I ordered a sweatshirt, the quality is ok and the printing is ok, nothing fantastic.
Answer: I've ordered from them twice. One was shipped 3 months after the order was placed and the other took less than 3 weeks. I wouldn't order any shirt that you need quickly.
Answer: Designing to Sell is free of charge. You determine your profit margin, based on the item(s) that you create. We charge a flat base price per productyou set the selling price and you keep the profit! Thank you.
Answer: We utilize multiple similar brands to ensure availability. We are unable to select a specific brand to be used for an order. However, if there are any issues with an item received we are always happy to offer a resolution that works best for you. Thank you!
Answer: AWe are always happy to offer a resolution for any item that is not printed or received as originally shown in the order confirmation. Buyers in need of assistance can visit our Help Page at any time, choose the "Contact Us" option, and receive a response within 24-48 hours. Thank you.
Answer: Sorry to hear that you had an issue with our checkout process! All orders are placed directly on our site, we do not currently offer assistance by phone. Our Team would be happy to review the item that you are attempting to order, please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: All delivery time frames are shown at the time of submitting an order and can vary based on the requested product and delivery address. Please contact us directly through our site for further assistance. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Track My Order" or "Contact Us" option. Thank you.
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
We apologize that you were not happy with the quality of your item and we are happy to help! Please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.