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Review of TeePublic

TeePublic reviews

65 reviews
54 West 22nd Street
New York City, NY 10010, US
Tel: 1-844-233-5033
support@teepublic.com

65 Reviews From Our Community

Service
6
Value
6
Shipping
6
Returns
5
Quality
6

All Reviews

brianneh3
2 reviews
7 helpful votes
11/28/17

The designs and artists are what makes you go to a site. The quality is what keeps you coming back, and I am very much a one time customer. Altogether, the three shirts i got, plus shipping, cost $54.99 which is £42.95. Little did i know, I would then have to pay tax on the items, meaning an extra £16. There was nothing about this on the website, or delivery instructions, so i was very annoyed.

The items didnt take long to come, but their quality was really really bad. The colours were washed out and dull, the white writing was faded and looked like something I'd owned for over five years, and the fit and quality was poor. The shirts all looked and wore like they'd been stretched out too far, and hang off me, not because they were too big, They were just poorly made. Maybe that's what i get for not getting the premium shirts?

Anyway, to summarise. Low quality, high price, hidden cost. 1.5 stars and i wont be using them again

Service
Value
Shipping
Quality
shenandoahc
2 reviews
23 helpful votes
11/22/17

Ordered two sweatshirts. Cost $71.99. My son really wanted these for himself and a friend so I reluctantly ordered. Thought we checked for regular shipping but must have clicked expedited - at a cost of $11.99. Ordered on 11/15. Now 11/22 - not here and they say it could be until 11/28. That is almost a half a month for EXPEDITED shipping!!!! Unbelievable. This place is a rip off.

wearero
1 review
7 helpful votes
11/21/17

I emailed and even tried to call (they won't answer phones). Noticing the recent reviews, looks like I am not alone. "Something is off here," (replied the customer support person on TrustPilot) - yes, it's obvious = TeePublic. I have my suspicions that this company takes orders and does not fulfill them, hoping people forget their orders.

Edit note: I have left this review on other review sites and almost immediately TeePublic actively attempted to flag and call my reviews false. Too bad I have actually receipt and documention of everything.

Nightmare. Ordered a very small, easy order and paid for expedited premium shipping. Their stated terms are 3 business day processing time. Waited... Checked back 5 days later and on 4th business day after checking my status - unprocessed, un-shipped and "pending." Contacted them clearly mentioning that my order was well past 3 full business days, received canned response that orders take "3 days to process and ship," guaranteed. Called - yep - straight to answering machine, told to email. Emailed again, told my order should arrive 16 DAYS from when I ordered. They can't do math and made ZERO effort "to correct the situation" (as they said in their previous comment to the last reviewer who also complained). What about me? TEEPUBLIC, several emails, canned unhelpful and incorrect responses, ruined event. If the shirts were ready on day 5 processing, were they? (I doubt it, doubt they were ever processed) they could have been "expedited" (similar to what I already paid), but nope nothing.

Extremely poor and unprofessional, questionable ethics: one trick some shops use are to take $ on orders and then conveniently not process, notifiy and ship. BEWARE, or simply avoid and don't support - questionable ethics, low integrity.

From my experience, I seriously doubt the shirts were "processed" [zero info] and frankly I have my doubts whether they would have been sent at all.

I even asked them to check and mentioned at first that I would expect the shirts to be sent expedited - no response or reply again to my question. And they never admitted or apologized that the order was past due!

I had no choice but to actually look now for places to leave a bad review to warn others, because there was simply no effort to correct the situation, check on shirt processing status (after the 3 day period had already lapse, etc).

chrisg202
1 review
2 helpful votes
11/20/17

I ordered a shirt Nov 8, 2017, paid $7.99 extra for expedited shipping and it is now Nov 20th and no one will answer the phone there or answer my emails. Terrible customer service!!! It was coming from Florida to NY and still not here. The last tracking place it showed was Stow, Ohio on Nov 13th!!!! I guess I was robbed of $30.00 from TeePublic. Way to retain customers!! This was a gift for someone who was going to wear it in 5 days from now. Guess that isn't going to happen. Very upsetting. When I called and got a lady today in their customer service, she was rude and nasty like I am lying about it!!!

debbies175
3 reviews
3 helpful votes
11/20/17

I have buy a shirt from teepublic, the customer service is nice,but it have be a long time that I received my shirt.

sophier24
1 review
3 helpful votes
11/17/17

They charged me $7 to deliver a shirt that never showed up, it has been 2 weeks since I ordered the shirt and it still has not arrived. USPS delivers in 2 days for $7. Fraud.

claudiac31
2 reviews
4 helpful votes
9/26/17

Ordered my item 25 days ago and it still hasn't arrived. From America to Australia I expected a short-medium wait, especially when I paid a decent amount for shipping. Let's hope my order is right or they see this and explain something.
Would give 1 star but giving 2 for the benefit of the doubt that the shirts are ok.

antoniog48
1 review
4 helpful votes
9/12/17

I am really happy with the service. I have bought a few t-shirts, and they have always arrived on time. What's even better is the wide range of designs available!

But there is something which, in my opinion, is really bad, and at the same time one of the most important things to be considered when buying a customized t-shirt, the printing quality. After a few weeks or months, most of my t-shirts' graphics start to decay. One of them had a text that is no longer readable. This is why I wouldn't recommend this website. If not for this, it would be perfect.

adamg57
2 reviews
6 helpful votes
8/2/17

two of the 4 shirts I bought, they sent the wrong type shirt. I sent them a message 2 months ago through their website customer service and have never heard from them.

mf48
6 reviews
2 helpful votes
7/25/17

TeePublic is a great site the houses loads of very talented artists for all fandoms. I love the quality of the print and their shirts are super soft. Sizing is great too!

allyh9
2 reviews
10 helpful votes
3/20/17

TERRIBLE service... still waiting for birthday gift

I ordered a shirt for a birthday present - outside of the 14 days max delivery time mentioned on the website.
Almost one month later I am still waiting.
The worst part is I bought this issue up with them on the 12th day as my package tracking was stuck in a random country for weeks.
Their response? Just wait the 14 days.
After the 14 days - still not arrived. Oh seems its lost. Not our fault though its the package company (err well use a better one - and take responsibility for this poor service you've chosen).
We'll resend it.
Well my response: I already have missed the birthday and had to buy an alternate present. You didn't offer me any other options such as expedited shipping for free or my money back. And there has been no confirmation that you have actually even re shipped it or taken the issue up with the mail company.
I don't recommend this company and won't be buying again. BUYER BEWARE.
(meanwhile I ordered running shoes 2 days ago that are here already.)
EDIT:
This company despite all its emails has still not reshipped this item bought a month ago now. They have absolutely no idea what they are doing and if I could give them 0 stars I definitely would.

TERRIBLE SERVICE with absolutely no regard for the customer and unable to communicate with each other (or have any idea what's going on)

non225
1 review
2 helpful votes
1/9/17

I ordered a sweater with a print on it and the quality was atrocious - the print was translucent and looked like it was breaking down immediately. The colours were all off. It also took ages to arrive and there were extra tax charges that weren't mentioned. All in all, ridiculously expensive and bad quality. Buy from redbubble instead.

Response from Janet M., TeePublic Representative
Hey,

Super sorry to hear about the quality of your tee! If you could please send a photo of the item to support@teepublic.com we'd be happy to get you a free replacement!

Thanks,
Janet
manosp1
2 reviews
1 helpful vote
12/5/16

As a t-shirt designer I had experience working with many gallery sites!
Teepublic is my best choice! Not because all popular and fresh designs are there, but also because the guys there are next level! They are always few steps ahead in every aspect! T-shirt quality & printing is one of the best can be found. Customer service is excellent and very fast. There are tons of other products available apart from tees and definately the best place for gift ideas! Check them out for sure!

Response from Janet M., TeePublic Representative
Hey Manos,

Thanks for the kind words, always appreciated!

Take care,
Janet
rachela23
2 reviews
14 helpful votes
7/7/16

So, this review is based mostly on my first interaction with their customer service. I ended up buying two brand-new shirt designs (after 5 purchases in total), and while one came in looking fabulous, the other did not (see pictures). Not horribly surprised there, I mean, after all it's a brand new design. Things can go wrong in the printing process, it happens! So it was time to check their Customer Service...

I sent in the exact pictures seen below (minus the email of course), and BOOM! In less than 24 hours I had that response in my inbox and a receipt for a new order of the exact shirt at no charge and no shipping and handling. I guess I get to keep the messed up shirt--it'll make for a nice comfy pajama shirt--so no complaints there!

That's some great customer service right there.

READ THE REVIEW BEFORE LOOKING AT THE PICTURES! The pictures show the ONLY bad product I have ever received. Normally their prints come out looking GREAT!

Tip for consumers: Check the New Shirts section often. New shirts are a mere $14.00, compared to the usual $20.00 price tag. You can get a lot of great shirts of your favorite "whatchamacallitz" for great prices this way. I generally recommend 2-3 shirts per order, as the shipping is usually around $6.00-$7.00 per continental US shipment. This maximizes your shirt to payment value.

Additionally, on the print quality, it is what I would consider middle-of-the-road. Wash shirts carefully for max lifespan!

Service
Value
Shipping
Returns
Quality
Response from Janet M., TeePublic Representative
Hey Rachel,

Happy to hear our team was able to assist you! Thanks for the kind words!

Have a good one,
Janet
scotts89
2 reviews
20 helpful votes
5/6/16

I bought a tee shirt from them, and except for a small hiccup during the registration process there were no problems. The shirt looks okay, not great, but certainly reasonable for the price.

Response from Janet M., TeePublic Representative
Hey Scott,

Sorry to hear about your experience! If you have any issues with the print quality please reach out to us at support@teepublic.com.

Thanks,
Janet

Customer Questions & Answers

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IF they ship your order, and don't count on it being complete if it does even ship, it takes about 6 weeks!! Don't order from these people!!

By Kari D.
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I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.

By Candy M.
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