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TeeChip Reviews Summary
The company displays a mixed reputation, with significant concerns overshadowing positive experiences. While a minority of customers report satisfactory product quality and responsive customer service, the majority express dissatisfaction with the poor quality of items received, inaccurate orders, and unhelpful support. Common complaints include long delivery times, inadequate return policies, and a lack of effective communication from the company. The prevailing sentiment suggests a need for improved product consistency and customer service practices to enhance overall customer satisfaction and trust.
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I needed to make a correction to my shipping address - immediately after I'd placed the order. I emailed 4 times and called 5 times - they do not answer the phone and even though they say they respond to emails in 12-24 hours, they do not. When the order shipped there was a link to correct the address. I used it, but it still was delivered to the wrong address. I am still trying to get in touch. Thank goodness my credit card company is giving me a credit.
I won't do business with them again.
It's 2017, so I think most consumers expect to be able to buy clothing online, and when it arrives, have some recourse if it doesn't fit or look how you expected. Most internet clothing retailers offer some sort of return - some pay for return shipping and offer a full refund, others you may pay for return shipping, possibly a restocking fee, etc. But I don't think I've bought clothing online in at least a decade where I couldn't return it at all unless it was defective (and I buy most of my clothes online).
With teechip, though, I paid $30 for a t-shirt (which is very expensive to begin with), and what I got was a very, very poor quality shirt that is the same size as most of my t-shirts that are labeled a size smaller (the ones I've grown out of). I contacted them (multiple times, because they just kept saying the claims department would call me soon), but in the end, they told me to take a bunch of pictures with measuring tapes and such, but even if it's smaller than it should be, they won't do anything about "garment fit issues".
I ordered two shirts one of them I had to return they never refunded me in the meantime I would wait on the phone for at least a half hour for them to tell me that they would have to direct my time to another department for them to investigate them returning my money I never did get my money back
What THE $#*!!? Order number #******* I bought a shirt for my husband for Christmas and you sent me a horrible quality shirt with an incredible horrible print!? PLEASE GIVE ME MY $#*!ING MONEY BACK!
Never recieved my walking dead shirt I purchased. I went to chat with support and as soon as I brought it up I got a reconnecting message.
Zero support... Ordered mens XXL t-shirt by clicking an ad of Kid Rock wearing the t-shirt.
After paying, my receipt said Ladies XXL...
I've been trying to contact since with no responses to emails or phone calls.
Today i received my Ladies t-shirt, and still cant get a hold of them. The auto phone message says that they sent a link to my email so that i can file a claim. I never got that email... Every time i called, i was supposed to get an email... Never got it...
WHAT A SCAM!
They didn't send me what I ordered then called me liar saying I did get my purchase, and will not refund me the shirt I did not get!
This company sent me the wrong product and refused to exchange it
They left me hanging for over a month after asking for a photo of the item. They determined that the product wasn't defective so they wouldn't exchange it. I told them that they sent something that I didn't order. They still refused to exchange the item. I will donate the item to charity since I have no use for it.
I've had a decent experience with them actually. I ordered a PATD t shirt that i found on Facebook and accidentally bought a size too big for me but with rolled up sleeves it looks fine. I received my item two weeks after payment with no issue so i don't get what all the fuss is about :)
My husband bought me a poster for Christmas. He wrapped the unopened package, and imagine my confusion when I opened a package that was a car poster! We got a good laugh out of it, then he went to get the situation fixed, and that's where the real trouble started. They flat out refused to help, and refused to help, and refused to help, until he started a paypal claim. Then, they offered to help, if he closed the paypal claim.
Even AFTER paypal closed the claim in our favor, they continued sending emails requesting we close the claim, and then they'll help. Why?
I would NEVER recommend ordering from here.
I received my order on time, but it wasn't exactly as I thought I had ordered. The product I saw online and ordered was a poster, horizontal, no border. The one I received was vertical and has a stupid wispy black border about 2 inches thick. You'd think no big deal, except I bought a frame already to fit it and now it won't look right!
Ordered university hoodies. Not received. They are refusing refund. Facebook should be informed about this company. They are ripping people off!
Took them over a month to respond to my claim where I did not receive the product. The response was that I had received the product (which I hadnt). Thank god I already escalated the claim through paypal.
I have been fighting with these people for months. They never sent the product. Charged my card. Delivery says it was left in mailbox. Nothing was ever received. They keep denying my claim stating they do not require a signature for delivery so they do not need to provide proof of delivery to me. I have put in a claim to Paypal. Do not order anything from them.
I found a campaign on Facebook selling prints of a painting solf on TeeChip. I made the order and only afterwards started googling as I got suspicious since the artist's name was not mentioned anywhere. It appeared the prints were stolen intellectual property, which I immediately brought to the attention of the company (both customer support and copyright department). They were not interested at all and didn't agree to cancel my order.
Beware! I ordered a sweatshirt that cost $45.00 and was cheaply made and had a stain on it. Poorly made where steams show and horrible customer service who does not want to help you. Please don't waste your money. Go somewhere else!
Ordered a cup on 1/13/17. It has not arrived. It took 2 days to finally get someone on their chat site (don't even try by phone). Tracking said it was delivered. The chat person said she would file a claim for me. Two minutes later I got an email saying my claim had been denied. I am so pissed! Class Action anybody?
The quality was horrible. The customer service is only automated. TOTAL SCAM. Please dont fall for the trap, DO NOT BUY!
Ordered a poster on 12/30 and still have not received it. I purchased through PayPal and and now going through their claim process. Do not buy from this shady company!
Ordered t-shirt on Nov 6th and received tracking info stating that shirt has shipped. DHL tracking number does not exist and still on 2/1/17 have not received shirt. Tried calling multiple times and all choices on phone refer you to website or dead end call. Order #*******. Have no clue about where to go next other than to call BBB.
From the business
Design and sell shirts, mugs, and phone cases online with TeeChip Pro. Upload your artwork and we take care of the rest. No upfront costs. No minimums.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members