TechInTheBasket

I ordered beginning of the month the Sony wh-1000xm4, and they were delivered within 6 days, but I had the issue where they didn't include C/O in the address, so DHL couldn't find my name and returned it. I reached out to customer support who replied within the promised time of 48H that they will send it back. Communication was smooth and they were very professional, I had to follow up every time but nothing out of the ordinary.
I got them today, and the product is authentic at a great price, I am very happy and satisfied.

Great service watch delivered faster than expected and at the cheapest price I could get on the Web. Tracker worked all the way to delivery in the UK. Would use again.

Quick delivery, low price, good support.
Satisfied customer, I will buy again!

Product: Brand-new A71 mobile from Samsung for a really low price... works perfectly.

Price for this was great, very easy to set up and all original apple product.
Had the small iPad before this and am amazed at what the newer model does.

Recently purchased my DJI Mavic Fly More bundle from Techinthebasket, cane within 48 hours via DPD (selected the free shipping option) and a huge plus is that it was a UK spec, UK plug, UK barcode model all in the sealed DJI packaging, for the price i was expecting a grey import, not so and £380 cheaper than any of the "authorised dji resellers" Registered with DJI and UK warranty activated, also added DJI refresh with no issues. 5 stars, will be using them in the future!

CROOKS
I WOULD NOT ADVISE USING THIS COMPANY!

Had I read these poor reviews before placing my order, I wouldn't have used them. Everything I've read has come true.

I placed an order the same way I would with any other online company. They send you a receipt email at the time of ordering and then a processing email including a tracking number a day or 2 later.

The tracking number is fake. Although they say it will take a few days for it to become active. It doesn't. At no point has this number worked.

A month and a week later and no item or refund.

Currently they claim the courier (Royal Mail) has collected and they are unable to contact the courier to arrange a return. Madness.

Two weeks ago they agreed to refund me in 1-3 days. The refund never arrives.

I'm taking legal action to recover my refund and fees.

All I wanted was a pair of headphones for my exercise. PLEASE DO NOT USE THIS COMPANY! ITS NOT WORTH THE STRESS AND ENERGY

DO NOT USE THIS COMPANY
They are thieves, they have taken my money and said that goods have been shipped and yet 15 days later still nothing they should have been with me within 6-8 days as stated on the website. And despite trying to contact them all you get is emails saying wait. It is a total rip off and I have had to involve my credit card company to try to get my money back. Steer welll clear and use a reputable company and pay that little bit extra I will in future.

Purchased Garmin Fenix 5X watch which turned out to be a model for Asian market and it didn't have any European maps. They admitted their mistake only after I sent them written statement from Garmin. And even after that they didin't agree to return my money because I did no longer have the original package. Made a charge back claim to my bank (credit card company) and they returned my money right away and contacted PayPal who informed TechInTheBasket that they have to return the money. All in all this process took two months and I would NEVER purchase anything from Tech even if they were the last shop on earth! After my purchase they lowered the price of that Garmin item and it is now on sale around 150 cheaper than in any other online shop. They still try to screw people with a product that does not match the product prescription - and propably it is also fake! Trust me you DO NOT want to deal with these guys!

This was a great buy, my laptop arrived in perfect condition within a couple of days of ordering it, much faster delivery than expected. Great price and great service, thank you.

I've bought £240 phone from them in the end of August 2019. 6 months later I started wearing my glasses and realized the photos made on close distance had diagonal pixel line across. I contacted Techinthebasket and for the following three months I kept corresponding with them on a daily basis. Their website says "they provide the after-sales service for at least 12 months and up to 6 years. They issue the prepaid postage label to send for the repairs. They will replace or refund the item if the item you purchased is not repairable." It's all lies. In spite of I requested the prepaid label, they told me they experienced some technical issue and couldn't do it. I paid the postage to send the phone for the repairs. After one month of daily correspondence they issued £4.50 refund towards the transaction of the purchase which means as if I paid not £240 for my phone, but £235.50. They kept my phone for 5 weeks and returned it with the same fault without acknowledging it. I requested to provide the problem identified by them during the repairs, if any. No reply. They ignored all questions with regards to their contacts, company registration, contact for the finance department, etc. They sent me the fake invoice, which had only a picture of their company's logo. After 11 months they said they won't repair it anymore due to the warranty is expired, so I had to remind them, that the warranty is still valid. All in all, before the 6 months period is over, you are still OKeish with them, due to Paypal. But after that good luck to you. I wasted my time with them instead of filing the claim with Paypal. Beware.

Lied about giving the product to DHL. It took them 13 days, and they claimed they fave it before. DHL says otherwise. Requires a picture to return an item (illegal).

It'´s a scam! The phone's screen arrived with dead pixels, then it broke. I returned as advised but no news since 2 months!

They do not respond to any emails.