TechInTheBasket

Stay away.
Terrible company to deal with. They do not have a phone number you can ring them and they do not reply to any emails.
I bought an item and it has been shipped 5 working days after by purchase even though I've cancelled my order through paypal.

They say Item is shipped from UK but what they do is to buy it from China, wait until arrives in UK then ship it from Manchester to UK customer.

You might pay a little more from a trustworthy source but its worth the piece of mind. Thankfully I've placed my order through Paypal and Amex so I have no doubt I'll get my money back.

I've ordered a samsung s9+ about 10 days ago, at first i was nervous as well but thought i would give it a try looking at all the reviews. Everything was fine, i got the tracking number and the DPD said it would deliver my item on the 21st may, but no parcel arrived. I called the DPD and the tech in the basket guys only to hear that my parcel was lost somewhere (so i wonder, how could they inform me that it would be delivered to me) when i told them i got an update stating my delivery date they said it is automated (how can you automate something like this without the product) they said they will track the product and get back to me within 24 hours. But its 48 hours now and no update whatsoever. I've paid it through paypal and raised a claim since they are not responding. The case is still under review.

I ordered a Galaxy S8+ dual sim around around January 2018 for 505 pounds, it came with DPD tracking and item arrived within a week. It was all original in boxed packaging. I ordered one at first by accident and got them to cancel the order so they did reply and cancel the order for me but for other general enquiries they are slow to get back or don't respond at all. People who have had bad experiences I would say ordered the latest phones like S9 and items did not arrive I think because it's the latest device, it prob got stolen in the post because it is a sort after device. I would not hesitate to order from them again but not when a new device comes out, I would wait til the item gets a bit cheaper. I ordered S8+ for 505 now it is 365 after 6 months. I recommended everyone to tech in the basket after I ordered my phone, I would always pay with Paypal pay after delivery though the negative feed back I would still not be put off to order from them again. Samir East London

Was going to buy the iPhone SE as it was £60 cheaper. Then I started reading the reviews and the information on their website.
They admit that they import from outside the UK and because of that they open the item to ensure it is ok. Well, sorry, but I would rather pay the extra than risk a phone that has been opened. Off to the Apple website for me.

I bought a pair of Bose QuietComfort headphones from this outfit as they are a lot cheaper than all the other outlets. I was apprehensive due to the mixed reviews, but I thought that by using PayPal and a credit card what do I have to lose?
It didn't take long to get a shipping confirmation from them, but when putting the tracking information into the Royal Mail site over a few days, nothing came up. After about five days the tracking showed that the item had been received in their Manchester depot and the next day it arrived. Despite them claiming to ship from the UK, I suspect that they order from China and then send out. To be fair they say 6-8 working days on their website, so don't expect instant delivery.
The item itself was genuine and in a sealed box, so overall I'm a happy customer...

I ordered airpods for my daughter for Christmas on the 9/12/22 they arrived this afternoon. After reading bad reviews I was unsure if I would get them can't fault the company communication was brilliant thanks again

Originally, what a dilemma. Such a good price 40% off. Too good to be true. Negative reviews were of concern. What to do? I went with my gut feeling, there were more positive reviews, and the phone model was not the most recent so discounts could be expected. I ordered the Samsung phone. I received an email thanking me for my order. A delivery date of 6-8 days was given. Within 24 hours a further email informed me of it's dispatch. Day 8 the phone arrived. Well packaged, box sealed. All information on packaging, on and in box was in English. Easy to set up even though this Granddad was transferring information from a Windows to an Android. Delighted with new phone, especially the cameras. From my experience I would recommend TechInTheBasket. Many thanks.

Very easy to navigate and found an item perfect for our son. Would order from here again. Arrived well packaged, well within the allotted time and have proven to be an good purchase so far. Thank you.

Outrages / AVOID
The worse customer service I have ever dealt with. Phone broke down after 1 month of usage, has taken them 2 months to take action (I was without the phone for 2 months), forced me to pay for parcel and repair. Phone broke down again 40 days after receiving it. Waiting week for response, just to be sent a video of the repair itself. There is 24 months warranty and the company is not willing to help. AVOID at any cost.

I was worried by the fact that the tracking number was sent to me but never worked.
Luckily, the shipment status showed up in like a week later, the parcel then came in about 2 days.
The price and the quality are impressive, guess they just need time to process.

Be careful, don't waste your money. They are selling refurbished phones but advertising as new. After I returned my purchase, they are ignoring me for my refund.

Great company and offered what I asked for in a very speedy manner. Was unable to purchase a Samsung phone anywhere else apart from eBay for a lot greater price. Cheaper than anywhere else also if stock was available. Arrived within 4 days when ordered on a Sunday. Great work and I will be back

The only reason to use TiTB is their pricing.

These are grey market imports so you are taking a risk that if you have a warranty issue it's going to be a royal pain to send back.

The prices are potentially phenomenal though, I'd have struggled to find a second hand one for the same price, and saved over £200 on the brand new uk price.

As the products are shipped from overseas the shipping information takes an age to update and the less patient among us should avoid.

My phone arrived brand new and a month in is working as it should.

Should the handset develop a fault under warranty I am not sure my experience will remain the positive example it is so far.

If you value a bargain and are happy to take a gamble with international shipping and grey market warranty then you stand to save a decent amount.

If you want a uk warranty and next day shipping you need to pay the premium.

I have ordered a phone and they wrote me that once my order is proceeded, it will take 5 working days to be delivered. TOPS. But what really happened: I made my order on 11.01, and on 19.01 my tracking number was still not active! I wrote them to ask why is it taking so long to get my phone and they answered that it is being prepared! It took them 4 more days to deliver it. I am not satisfied with their service at all! If I haven't reminded them that I am waiting probably I would never get my phone! A Feedback section is not available ot their site as well. Coincidence?! I'm really disappointed, because for this amount of money, I expect to get my things in time.

Easy to order and they stated the delivery would be 6-8 business days, I received it on the 5th business day. Excellent service, they responded to my mails within one day and the Bose nc700 headphones arrived in excellent original packaging and condition. Also 131 pounds cheaper than Amazon! Good job!

I have bought 2 iPads from Techinthebasket.com this year. 1st for my dad and recently upgraded mine too. Easy to order. Arrived very quickly. No issues. Would definitely buy from Techinthebasket.com in the future. Thanks.