TeamViewerReviews 167

I do not recommend this company please stay away from them if you can. I reached out to them several times about a pro rated refund because our policy auto renewed during the Coronvirus shutdowns. They refused any refund and said that it clearly states in their cancellation policy they don't do refunds. I think it is unethical for a business like this to not work with a small business likes ours to help us in a time of a global pandemic when cash flow is critical. We will never do business with this company again because of this and the poor customer service I received as well. The company blocked my email after the 4th request I sent that went unanswered looking to get answers. Horrible business practice I'm very disgusted.

As per FL statutes, they are supposed to send reminders about automatic renewals. They don't, thus violating FL Statutes. Their software is also garbage, requiring host and terminal computers to always have the same version in order for the connection to be made. This wouldn't be a hassle if they weren't constantly updating their versions. I am not always able to access the terminal computers to update them... which makes using teamviewer useless.

If you buy TeamViewer, here is what will most probably happen:
TeamViewer will

(1) hook you on their recurring payment scheme. About 1000 USD per year. Then

(2) ask everyone you are using TeamViewer with to also pay pay pay. Otherwise you cannot work with that other person and TeamViewer is useless for that collaboration. Again the price is 1000 USD each, RECURRENT PAYMENTS.

(3) Until you cannot use it with anyone. And then one day,...

(4) Kaboom! They just charged you 1000 USD that you cannot get back! Yes, it is that recurrent payment that you realize you had agreed to one year ago and did not notice or forgot about. Of course they did not remind when the time approached. Why should they? They already hooked you with a binding contract and you cannot get your money back anyways.

(5) They will ignore your request in email, even if it is time of a global pandemic.

(6) You will feel very bad, because Zoom, Webex, and many other software same features and are faster than TeamViewer, and most cost much much less, like 200 USD or even free.

So it is up to you whether you want this experience or not,

#teamviewer #remoteaccess #software #videoconference #badexperience #customerexperience

I have used Teamviewer for free to support computers of family and friends (my dad and one disabled friend principally) so I know the product very well. It's good.
However, I own a small retail business with two stores, and I need to connect to the servers and cash registers in both stores, and my accountant needs to connect to my home computer and my servers once a week or so. This would cost be $200 a month for Teamviewer - $2400 per year(!), a nontrivial percentage of my net. I pay less from Comcast for network service. I get the same ability, with no loss in features or solidness as far as I can see, with Splashtop for $60/year.

Team viewer requires a 1 year subscription which I am ok with, however, they should be willing to make a short term exception due to the pandemic. This would allow for small business to keep their employees employed during this time of crisis. But Team viewer does not care and rather than being ok with having the boost of revenue for a few months they are choosing to gouge and still require that someone pay thousands more than needed by having everyone continue to sign a year long contract.

I tried Teamviewer when my husband had to be near the hospital while receiving chemo and radiation, I needed to log into my office computer and print documents to my portable printer. It did not work, tech support said that it was not an option, they charged me over 500.00. They said I would be refunded, I never did get a refund, then all of the sudden a year later, they hit my bank acct for almost 600.00. They claim I did not cancel within 25 days of the renewal. I never used it. They will not give me my money back, because I cant prove I cancelled.

I only use my laptop teamviewer to connect ot my other computers at my other houses or at my friends houses and lately i am always having trouble with your software for no reason and this is getting ridiculous and out of hand. I havent even ever had the damn computer ever connected to a corporate network and i dont have any computers or devices on a corporate network to connect to so i dont understand why i keep having these problems. If this doesnt stop im going to stop using teamviewer because it has become nothing but $#*! that you people can use to try and con people out of their money. If this happens again on any of my devices for no reason then im taking all my devices and all my friends and families devices with me because this is bull$#*! and im sick of filling out this damn form all the time for you people to sit on your asses and do nothing

It is the worst service experience that I ever had encountered within US. About one year ago, when I used this service to connect my own personal laptops at the different locations within home. The teamview technical support contacted me and claim that this is for the business usage. Even if the teamview claim that any non-commercial usage will be free and my usage of teamview is quite low frequency (only once or twice within one week). Out of supporting their business, I paid one year fee. However, they put so-called automatic renewal clause in a link to activate the first year's usage via a "no-reply" email address. In other words, even if your paying for the one year fee, you can not directly use it unless you clicked the agreement. Secondly, before reaching the deadline of renewal, this company NEVER sent any reminders to the clients there is an auto-renewal for the license. Also when I decide to cancel it or opt-out, it seems that nowhere to find the direct cancel button on their webpage. So I sent them an email via their email link (support-request@...) on their website (showing at that time) to request the cancellation. However, I never received an response. A few weeks later, I received an invoice of $588 to claim that I ordered the service. At that time, I called their phone number and noticed that there is so-called ticket system to cancel the service. Then I sent an email via ticket to request the cancellation. To my surprise, the service representative still claimed that I ordered the service and owed another new year's fee since there is "so-called" 28-days in advance before the expiration. It is very sensational! No any other companies within US have practiced the service like this especially to a non-commercial or individual client. Not allow clients to cancel even if the users do not need the service. After a few emails exchanges between that service representative and I, the service representative still claimed that they never received my cancellation request and insisted that I "ordered" the service and need to pay for another year's fee. By the way, if one does not go through their so-called ticket systems, your email message will NOT be considered as a valid request and will NOT be handled in fact! After another few weeks, they kept sending me invoices along with the so-called fees, increasing weekly. I would like to share such an experience of this notorious company to all peoples to fully aware of this kind of business practice here.

I would strongly suggest that all US consumers who have experienced such an auto-renewal trap or fraud should report your own experiences to the US Federal Trade Commission for further investigations. Let us help to purify the business environments within US. We only need those companies who are honest and ethical to be prosperous within US.