Team Knowhow

My 94-year old mother is still active and relatively independent but has a failing memory. I cancelled her policy with Team Knowhow last year as her goods are already covered on her household policy. I also spoke to Customer Services and asked them to stop sending her these invitations to renew. Today I found her filling in a new request for payment she had just received and writing a cheque for a year's insurance! Please Team Knowhow: stop sending these unsolicited letters to very elderly people. You need to change your methods and avoid automatic reminders being sent to those who have asked to be removed from the mailing list.

Set up a new repair plan for washing machine told me it would be 64 pounds for 3 year wow that's cheap when paper work came through that's every month spent another 1hour on phone to find out its wrong they set me new plan up for 169 pound for 5 years said I will have to wait 21 days for the 64 pounds to be refunded got paper work through for new plan it said the expiry date is 30/10/16 so spent another 1 hour on phone to find that its been set up wrong they will have cancel it and set new one up and wait 21 days for that money going back into my account they take your money in an instance but cant put it back in would not let me speak to manager would not give then I star please don't deal with this $#*! set up there is better out there you have been warned

I bought a hotpoint washing machine and I have had it repaired 6 times in 6 months for the same fault.
The customer service helpline is terrible as they pass you onto different departments just to book in an engineer. The engineer has replaced a different part every time and the machine is still leaking!
I've paid a plan for 6 years now and it is cheaper to buy a new machine than pay for the plan!

Sent a tv in for repair nearly two weeks ago brought the tv in the start of october 2020 got told there were no problems just need a software update, got delieverd today and the screen is completely smashed the tit on the phone was so rude dont think anyone from team know fu*k all know how to speak to customers, one thing after another with this tv dont expect to pay 800 quid for a tv thats going to come back in a disgusting way, refused to give me my money back defo will not be buying anything from currys again because when it plays up is come back completely broken

15 Phone calls later to sort broken washing machine under care plan and no fix no resolution lies and broken promises canceled repair visits cant get parts, wont take telephone complaints or escalations to managers or cut you off constantly, If you can buy from anywhere else please do otherwise your are in for the fight of your life to get a resolution, genuinely the worst incompetent customer service I have ever experienced

I'm disappointed with the service for the following reasons.

No service is working. They only connected reluctantly the virgin box and would not wait for it to see if it's downloaded or working and was told to call virgin if there is problem. I still got no Chanel working on tv apart from Netflix etc. No free view be was tuned or told if there is function available. Hardly any tv functions were explained. They reached 9.20 and finish everything in less than 25 minutes. No face covering either.

No second device was connected.
When asked about 2meter long HDMI lead were told to buy for £65 each which is silly price.
When asked if there is any connection on tv for connecting my boss sound system. He said it's too old and can't be connected. I found out later that tv has optical connection and just need to connect there.

On the whole it was not a polite or professional service which you expect from a company and charge £249.

What a shambles, telephone service a nightmare, email no better, won't tell me what's up with tv. Will be returned unrepaired with a letter to explain! No one person will talk sense to me. Team useless... stressful...

I insured my TV with this company 4 months ago. I asked 5 times what I need so that my insurance includes breaking the screen, because I have 4 children. I bought a TV for £ 2,400. The seller told me every time that your insurance includes breaking the screen. I was sure that I was paying for what I ordered. On March 13,2021, my child accidentally hit the screen with a toy and the screen turned black and gave a color stripe, we brought the TV to Currys in the city of Corby and they pointed our finger at the contract that damages are not included in this insurance. How does this happen? They lie to us that the insurance includes all accidental damage, and in the contract when paying, they write that this is not there. This is not very good and not fair. I have been a regular customer of Carrys and TeamKnowKnow for 8 years. I will never use their services again. There are many other companies that are more honest

The worst service I have ever experienced.

I have send my laptop for repair 4 weeks ago. After 3 weeks I've contacted them just to find out they are unable to repair my laptop - if I wouldnt call I wouldnt even know!

Unfortunately I need to leave the country and I have explained that to them that I need the voucher for writing off my laptop ASAP. A week ago they said it will take 5-7days. Its 7th day today and voucher has not arrived.

Went to the store they cant help me, phoned the service line while speaking to rude advisor who as well said they cant do anything. How they can issue the voucher and not able to speed things up even tho they have failed their 7 days promised repair?! By 3 weeks.

Do not buy any insurance from this service!

Hi all i lost my phone and I had claim but the knowhow team didnot want to give phone just with to take money for insurance. I attached my all proofs and now 2 mother still they didn't give my claim so they are lying and Cheater so please dont do insurance from knowhow. I sent too many emails and they never happy disgusting

Contacted them 12th Nov to arrange engineer to come out to look at my dads broken freezer (had warranty with them for over 5 years). Told would get call to arrange appointment which never happened.
2 weeks later rang them again to be told this time that it shows the warranty as lapsed (which there was no mention of on initial call - how could I be told I would get a call to arrange appointment if this was the case)?
Got fobbed off by man who said he would 'ring back shortly' once sought advice- AGAIN this didnt happen. Rang back AGAIN 90 minutes later wanting to speak to a manager due to the utter joke of the situation. Fobbed off again by 2 more people, told manager would call me back in next 48 hours. It's now 72+ hours & what a shocked NO CALL AGAIN. Team knowhow - no its Team useless!

Stopped 4 doors up, threw the fridge freezer off the van, witnessed by a neighbour, saw they were being observed, started to take better care, alas too late freezer door huge dent in it, this is after waiting 2 weeks because the first week they lost it, opened it up to find all shelves broken, needless to say it's going back, have to wait for refund, bit odd really because i didn't have to wait to pay, the country is facing the worst crisis it has ever faced and a recession, so to waste money like this is criminal really when its just as easy to do the job with care

WORST service ever! Have taken my money for years without giving any support or advice. I have NEVER been able to use the service properly... tried to download... it takes ages... then downloads incomplete and extremely slow to load... etc. Difficult to use and when I call to claim & cancel they just respond with " well we can cancel it immediately but you loose on the year of service and our policy is NO refunds under any circumstances"!
Beware! Awful, very poor service and platform