Irina Z.

I insured my TV with this company 4 months ago. I asked 5 times what I need so that my insurance includes breaking the screen, because I have 4 children. I bought a TV for £ 2,400. The seller told me every time that your insurance includes breaking the screen. I was sure that I was paying for what I ordered. On March 13,2021, my child accidentally hit the screen with a toy and the screen turned black and gave a color stripe, we brought the TV to Currys in the city of Corby and they pointed our finger at the contract that damages are not included in this insurance. How does this happen? They lie to us that the insurance includes all accidental damage, and in the contract when paying, they write that this is not there. This is not very good and not fair. I have been a regular customer of Carrys and TeamKnowKnow for 8 years. I will never use their services again. There are many other companies that are more honest