Jill C.

My 94-year old mother is still active and relatively independent but has a failing memory. I cancelled her policy with Team Knowhow last year as her goods are already covered on her household policy. I also spoke to Customer Services and asked them to stop sending her these invitations to renew. Today I found her filling in a new request for payment she had just received and writing a cheque for a year's insurance! Please Team Knowhow: stop sending these unsolicited letters to very elderly people. You need to change your methods and avoid automatic reminders being sent to those who have asked to be removed from the mailing list.