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I ordered a wedding dress and when it arrived it was missing sequins, had an ink stain in the front and a pink stain on the back. The sizing was also off and looked nothing like the photo. TBDress refused to give a refund if I paid shipping to return. This company is fraudulent.
So after I wrote a review on here, Summer emailed me and told me that they would give me $103 back for two of the dresses that I bought. Originally I paid $123 for both of them. She said that they could not pay back for the shipping so I just said whatever and excepted it and shipped out the dresses. I emailed her the tracking number, just like she asked, and the dresses were delivered two days ago. I have not received any emails or my money and I am completely frustrated and so done with this website!
I have always bought clothes online and have never had so much problems. This site is a joke. I bought two dresses. One was for myself and one for bridesmaid. They both had cheap material. The bridesmaid one looked cheap and felt just awful. I used their sizing chart on both dresses and they both came in way too huge for me. Its like they dont even use the size chart! I emailed them about returning the first one, I paid $25 they said they can only give me $15 plus I have to pay for my own shipping. I told them I need to cancel the second dress order and they said that is has been shipped already, even though the tracking number said it was still being packaged. You only have 15 days to return anything which is HORRIBLE because they take 3-4 days to reply. Never again.
Bought a coat was very cheap. Like they say you get what you pay for. The zipper was junk, can't even get it to work. Before buying it I was trying to figure out the material. I won't say. Well is spandex. I went buy there measurements and not even close. This crap is made from Hong Kong that's why. Plus trying to return it. That's another problem. Its only by email so u have to wait until they email you back. There telling me they can't find my information so I gave it to them and they still don't have my info. So they emailed back sorry there's nothing we can do, thank you for kindly understanding. Ohhhh hell no! There's no understanding here. Plus u only have 15 days to return it. They play email games with you until it's to late.
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
This is one of the only times I will write a review and send an item back. I will never ever deal with this place again, and I know because they have so many followers that my not liking them really don't matter. But I would like it to be known I paid a extra $26 for rush delivery for a dress for my birthday and that was stated to be 6 to 8 days I got it in about 2 and a half weeks. I knew when I opened the package it was not even close to what I ordered but I tried it on anyway. I had 4 family members over all of them I showed a picture that the site showed then I put that dress on. Thay were in disbelief that this is what was sent to me. I will send it back and never again order from here.
TB Dress opened a whole new range of options for me on branded apparel. I don't have to depend on my U. K. based cousins anymore to get branded clothes and accessories. I wish the shipping time for the items was shorted though.
I ordered from this store mid December and received my items in a very acceptable time even if they are very far from where I am (Canada). I was very pleased with my items. Some of them were out of stock when it shipped out but the company arranged for a refund. My items were like I expected. They looked exactly like on the site and are of good quality for the price I paid for them. I was very pleased with my experience and through my purchase I had questions that were answered each in a one day delay which was very appreciated. I will definitely order from them again. Cute and super affordable!
This is an UPDATE: my stuff finally all came! It took almost 4 months. I would say over half was so cheaply made and not like that picture that it will be going into the garbage. But there were 2 items I really liked. So good luck if you buy from this site. It might be good or it might be garbage...
I don't know if my items will arrive or not. It's been over 2 months. I realized it would take a while but this is longer than I expected. With no tracking info, it's hard to trust it will come. I just wanted to warn other people. I won't use this site again. It's pretty risky whether it's a waste of money or not. But hopefully at some point my purchase will show up...
If you want to buy fashionable clothes at a low budget visit TB Dress instead of falling prey to the hoax discount offers on overrated websites. Yes, TB Dress didn't offer me too many sales but when they did, they were real.
At times we book things online however when delivered we feel like it was something else that we booked.
I bet you all here you wont feel tis way, you will get whatever you see & moreover you will be happy with the products.
I ordered the dress in an XL and it fits very well. I am tall, so the waist falls a little high for me, but adding a belt helped move the waistline down a little bit. It is also machine washable which is nice
I absolutely love my dress! It took a while to get here since they were having a two week holiday at the time I ordered it. But when it finally got here it was good quality and just what I wanted and expected! Thanks!
I want to thank the staff working at TB dress. Last month, i made several phone calls to enquire about my order and the staff were able to help me make my decisions. They were not only friendly but patience as well. My dress and blouse arrived within three weeks from the date I placed the order. I will be ordering more outfits from TB dress.
I ordered a gown in dark brown, custom measurements for a Blacktie Fall Ball. I received a red gown with the wrong measurements. I would have worn the red dress, but the measurements were so far off, It wouldn't zip. I had to run out and buy a gown last minute. Not a fall color. I tried to resolve with TBdress. I sent many pictures. They finally agreed that there was a problem. The only solution they could offer was for me to return the dress, but I would have to pay for the shipping. Or, they would send another dress at a discount. Things happen in business, but if you are a reputable company, you take responsiblity for errors and do your very best to fix a problem.
Dear Clair,
Thanks for your review! Could you please tell me your order number? We will contact you as soon as possible with your order number and try our best to solve your problem.
Best regards!
I can't believe that this dress is only 20.62 USD, where I come from this dress would cost at least 5-6 times as much, they sell the most amazing dresses on this site I wish I was a bit younger I would have a new dress for every day of the month. Keep the dresses coming.
Tis has been the most phenomeno shopping experiences I had on line ever. I mean I ran across a lot of good sales but none as good as the ones from jabber. There's a blizzard outside and I have the chance to get what I want sitting in the comfort of my own home can you say "Awesome"
Back in August of this year i ordered a romper through TBdress. When it came in september it was the cheapeast material and poorest quality i have ever seen in a garment. I contacted them via email(thats the only way to correspond with them) and told them i wanted to return and refund my item. They went back and forth about why i should get another item etc. I kept explaining i wanted a refund. They finally sent me an address. Mailed the package off in september of this year and as of today December 11 they are saying they havent received my item. They r crooks and thieves. Clothing is horrible do not use this site to order clothes period
Tbdress is an excellent online shopping that has the most amazing clothes at very cheap prices. When I first browsed the site I couldn't believe my eyes! I am very satisfied customer with their service
I ordered 2 different costumes and chose this company based on price. They were selling the same costumes for less than their competitors. The costumes arrived very quickly and exactly as I had ordered. No complaints at all.
Based on my experience, The products are high quality, prices very reasonable. The shipping cost is great because when my purchase goes beyond 100 bucks I get the shipping done for free! Customer Service goes above and beyond.
I ordered a red laced dress from this website since July 21st, 2014, I ordered it for my cousins wedding for August 31st. I have not received anything till this day. As soon as I clicked purchase on the website they automatically took 186 dollars out of my account. I had to end up buying another dress because their website turned out to be a scam. Please do not be fooled like I was..
Dear, customer,
Sincerely apologize for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress. Com. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
Hello,
Really so sorry for the inconvenience to you. And our customer service has refunded to you, please pay attention to your bank card. Sorry again and any question, please feel free to contact with us. Thank you.
Tbdress