TBdress

I ordered a Wedding Dress from here, it looked nothing like the picture and the quality is so poor! I should have known ordering from China. So hard to get in touch with customer service, and they are not sympathetic to your concerns at all. They would not give me a refund unless something was physically wrong with the dress, they didn't care if it didn't look anything like the picture. They wouldn't even let me exchange for another option (Even though I am sure it would probably be the same situation.) They were very rude, and I waited days at a time to get responses. My advice, STAY AWAY!

I placed an order for a couple casual dresses and decided to look at the reviews... Needless to say I was a little worried!
However, less than 2 weeks later, my order came right to my door! I was AMAZED! Especially after reading so many bad reviews! The quality and fit was perfect!
The ONLY negative I have is that I had to pay an additional tax on my order when it arrived (which I was not expecting considering how expensive shipping and tax already was when I placed my order)
That being said; I would definitely make another purchase from tbdress again!

Stay away from them! I ordered a dress in dark brown for a wedding. They sent me a dark red dress. They refused to communicate with me for almost 2 weeks. When I finally got a response (I started demanding my pnoey back through PayPal) all they said that the color deviated on the screen and they won't take it back. There is a difference between red and brown, has nothing to do with the computer screen! They have the worst customer service ever, they scam you out of your money. My friend ordered the same dress for the wedding and the same thing happened to her. Try calling them. The phone number on their website doesn't even work! Neither does their live chat! If I could, I'd give them 0 stars.

I emailed the company several questions and they got back to me within 24 hours with easy to understand and nice messages (even when they couldn't change one thing I wanted), and the dress arrived on time and in great shape, beautifully and accurately tailored. The material was excellent and everyone in my family was impressed with its quality and workmanship. I have already recommended this company to friends. Perhaps some people who have written reviews are not pleased with what they ordered because they did not understand how to navigate the website. You have to read everything very carefully. It took me a while, but it was well worth it, and I am about to order another dress! P.S. There is someone to chat with.

Terrible customer service. They do not know how to treat customers and how to respond to certain requests. Cloth they sell is not that cheap if combined with the shipping price they charge. Quality is poor. Never ever will spend a penny there!

This response from TBDress is total BS. It is automatically generated just to show that TBDress cares and wants to help which in real is opposite. Me, same as many, many other cheated customers tried to call these numbers, and it is not possible to reach anyone from that company. It does not make any sense to send them emails because they just will be asking you to send another email with more pictures of defected item, they will tell you to go to the tailor by yourself to fix an item, or will tell you to wait another month for an order to come even if it is already month late, and so on... This company has to be shut down!

I was so excited when I found this site. I bad, y needed a dress for my sisters wedding and there were so many to choose from here. But I soon learned that it was too good to be true. I ordered 3 so that I could try some different styles and I had already checked their return policy so that I could send them back if need be. Well little did I know those 15 days you have to return your dress get eaten up with fighting with customer support. It's a 12 hour time difference and half the time there is no one answering the phone. My first email never did get a reply and it seems the only return your email after you start hounding them. Then they require pictures to see why was wrong and now they are telling me that they only refund 50% of the price. No where in their policy does it say you need pictures or that you can't get a refund ( you do have to pay shipping). My dresses were not a custom order job it was a standard size 16US, but they tell me they will only pay half. CRAZY!

I can't say enough bad things. My dress never shipped. The event came and passed and when I reached out for a refund, they shipped it instead. I'm only getting married once, and I paid for expedited shipping for nothing. I am still trying to resolve the problem but can't get a response from them.