TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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New York
1 review
1 helpful vote
Follow Jeff R.
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Ordered a coat, tracking link didn't work. Initial communication from company was promising. It's been over 8 weeks, no further response from company despite my emails (no phone number to call). BUYER BEWARE!

Date of experience: May 7, 2020
Kenya
1 review
1 helpful vote
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Wow haven't seen gorgeous dresses like those in Tbdress.com My wife usually reminded me of the dress I promised her three months ago everyday when am off to work. We were chatting with my working partner and he told me there is a good website to buy an elegant dress where he bought for her lovely daughter and he suggested that I should try out that site andwithout hesitating I visited the site and found beautiful dresses with cheap cost, fashionable and new arrivals with discounts.

Date of experience: July 1, 2013
Michigan
1 review
0 helpful votes
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I forgot to update my review after receiving my dress I ordered, but the dress came in 12 days after placing the order. Right on time for the party I was attending. The dress is just as pictured, a bit too long, but I am short so I can understand. I got so many compliments on this dress. Looking forward to the next evening gown that I order. I know some people have had bad experiences but tbdress has been great in my case.

Date of experience: July 28, 2015
1 review
2 helpful votes
Follow Christina R.
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I love Asian fashion. You just can't find cuter clothes anywhere else. It's hard to trust most Asian clothing sites but tbdress is an exception! Not only do they have beautiful clothes for a great price but their customer service is amazing. They truly listen to your reviews and accommodate you. They keep you up to date with the status of your order. On top of that, they award you coupons and percentage off make these clothes even easier to buy when you're getting so many discounts! Did I mention their clothes are BEAUTIFUL? I get compliments all the time on my clothes and I refer them to tbdress because no other site has pretty clothes for a great price!

Date of experience: May 6, 2015
New York
1 review
0 helpful votes
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I ordered my daughter's prom dress and paid extra to have it expedited in time for her prom. I e-mailed them several times after 2 weeks of waiting to see if it would be shipped on time with no success. Her prom is 4/5/14 they sent me an email 4/3/14 saying they had just shipped it out and it would arrive on 4/4/14 but as I was tracking it there was a delay because of weather and wouldn't be shipped until 4/7/14 which was after my daughter's prom! I tried to dispute my order but the item isn't disputable. We were forced to shop for another dress hours before her first prom and she's very upset she's not wearing the dress she wanted. I'm going to file a complaint and will never order anything online ever again.

Date of experience: April 5, 2014
Aaron l. TBdress Rep
over a year old

Hello dear, Freida G.

This is tbdress service. I am awfully sorry to hear your complaint like that. I sincerely apologize for delay of your shipping. Could you please give me your order number so let me check your order status, I am wishing to do something to make it up for you here. You may request full refund if you do not desire this dress, also you could keep it for next future event, And I wish to try my best to get you some compensation.

Waiting for your order number ASAP.

Kinds and regards
Tbdress service

California
1 review
0 helpful votes
Follow Ruby T.
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Bad service.
June 5, 2015

Contact you right away before sale, after sale take more than 24hrs to reply email. And you want exchange they have a whole lots of reasons. Tell you to better resale or give to a friend, then order another one. No way. I dont want lose more $. My wedding dress the lace is on one side, other doesn't have, whose gonna wear a funny dress. Stupid. Lost the money for lesson

Date of experience: June 2, 2015
Aaron l. TBdress Rep
over a year old

Dear Ruby,
Thank you for sharing your experience with us. I am so sorry to hear that you had an unpleasant experience with us. Please kindly note that we totally allow customers to exchange items that they are not satisfied with. I have informed your exclusive customer service the problem you have met with, and we will try hard to solve your problem as soon as possible! Thank you so much for your cooperation!

Japan
1 review
0 helpful votes
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Thanks TBdress!
December 16, 2014

Thanks TBdress! I ordered this in ivory for my wedding dress. The service was fantastic and it arrived in USA within a couple of weeks of placing the order. I wore a strapless bra with the dress as it made the bodice fit so much nicer. I loved the dress and have not seen any other dress that I would have preferred. The workmanship was great. I would not hesitate to recommend or reorder another dress from TBdress!

Date of experience: December 16, 2014
Virginia
1 review
0 helpful votes
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Lovely Coat
February 4, 2016

I had so many compliments on my mid length coat from TB dress. Many people couldn't believe that i bought it from an online store as they all though it was branded! The TB price is affordable and yet you get gorgeous fashion at the same time! I only wish shipping can be faster (as i am in the US) so it takes 3 weeks to 1 month before it reaches me.

Date of experience: February 1, 2016
Nevada
1 review
7 helpful votes
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Dishonest
April 25, 2015

This company will take your money and claim TBDress has shipped your item but refuse to give a tracking number. Very bad experience. I regret ordering from them. Doubt I'll see my money again. No merchandise, no refund, no cancelation.

Date of experience: April 22, 2015
Aaron l. TBdress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, our sale representatives will contact with you as soon as possible! Or you could send emails to service@tbdress.com or call +86 29 82016886 and contact with them in order to solve your problem. Thank you for your cooperation!

Georgia
1 review
3 helpful votes
Follow Dawn P.
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DO NOT buy from tbdress.com. Their measurements are not accurate and they WILL NOT exchange an item if you order the wrong size. I ordered a beautiful coat and when tried it on, buttons fell off. On further inspection, the liner on both right and left side is ripped and stitching is loose. Tbdress blamed me for the damage and refused to return. After a few emails, they agreed to return; however, I have to now pay $50 s/h for a coat I paid $50 for.

Date of experience: January 27, 2014
Kenya
1 review
0 helpful votes
Follow Stephany M.
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After painful experiences with cloth retail outlets websites by not getting what I exactly needed, to delayed delivery and to over priced cloths, a friend of mine introduced me to tbdress.com. The first experience I had there was awesome and nothing compared to what I had been going through in the other clothing websites. Their inter phase was so simple and user friendly. That made me fall in love with it even before I could explore what it had to offer. I went on to see their stock and I found clothing makes that I had unsuccessfully searched for so long. In their website, I found the Glamorous floor length prom dress which I had searched for so long without success. This is thanks to their easy search system. Keep up tbdress.com

Date of experience: November 22, 2013
South Africa
1 review
0 helpful votes
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Amazing product
November 29, 2015

I have just started using TBdress and I must say that they have some amazing products, all at very good pricing. Many categories to browse through to match the exact style that you require. I would definitely suggest this site to all my friends.
So easy and convenient.

Thanks TBdress!

Date of experience: November 26, 2015
New York
1 review
5 helpful votes
Follow C N.
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I placed an order in Nov 2014 and STILL have not received all of my items. Their customer service is not helpful nor trying to resolve. They provide tracking info from a foreign courier and it is never updated. I have disputed and filed a claim to get my money back. BEWARE!

Date of experience: December 18, 2014
Aaron l. TBdress Rep
over a year old

I’m so sorry that you had an unpleasant shopping experience on our website, but could you give me your order number so that i can check your order status and try hard to solve your problem as soon as possible! May you have a nice day!
Thanks for your review!

Best regards!

Georgia
1 review
1 helpful vote
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I purchased two dresses via this website with horrible results. Their customer service is terrible. They make you jump through ridiculous hooos to request a return for defective merchandise and then just stop communicating. One dress arrived with a strange built in bra that I had not requested that prevents the dress from laying properly. Their response "take it to alterations and have the bra removed." How about don't send me a dress built in a way I didn't request? The second dress looks nothing like the picture and resembles a bad Halloween costume - and arrived with the top and bottom two different colors. Again, despite sending pics as they requested they have not responded and failed to make things right. Do NOT order from this vendor - the absolute worst product and experience imaginable.

Date of experience: May 28, 2019
India
1 review
0 helpful votes
Follow mayank m.
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Never looked like this before
October 30, 2015

I went to tbdress.com. Tried on 3 dresses and bawled my eyes out at #3. When i got this t-shirt i put on this and go to a club and that was the last I saw of her. Some random woman with another group zipped me up. LOVE my dress.

Date of experience: October 26, 2015
Pennsylvania
1 review
2 helpful votes
Follow Tynua G.
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So I bought this dress and I tried to cancel my order before they shipped it out. The phone number that is provided is useless and I did email them requesting a full refund. They sent the dress and it was not what was pictured and was way too small. This is the worst company and they should not be allowed to sell their items. Please stay away. This Dress could have been made by some 5 years old and made much better than what they sent me.

Date of experience: June 27, 2019
Philippines
1 review
0 helpful votes
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Well done
April 21, 2015

I would always recommend this site to any shopper who wants to enjoy the better part of shopping online. This store has proven very reliable especially the way they package their deliveries. They are always punctual in their delivery and also very straight and direct. Good job and thumbs up to them. I received my dress and I love it.

Date of experience: April 18, 2015
Florida
1 review
4 helpful votes
Follow Saturia L.
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I purchased six dresses from this site, and not one of them was true to size or looked like the dressession on the site. They are so poorly constructed that it actually became laughable as I pulled each dress out. Another family member had the same experience. One dress was out of stock, and instead of refunding me the amount of the dress, tbdress decided to refund an arbitrary amount, justifying how much the dresses are discounted. With all the issues that others have had receiving refunds, I see this as a wash. I don't want anyone else using their money for these shoddy products.

Date of experience: November 5, 2015
Aaron l. TBdress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

France
1 review
0 helpful votes
Follow para m.
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I am very big fan of sleeves dress. I always want people to be specific about the fit and quality, so here goes my effort. These sleeves fro tbdress.com are very comfortable and soft. The fabric is thick enough to not be see-through. I wear a size 18 and the XL fits exactly how I would want pajamas to fit, loose and flowing, but not too baggy. In fact, I would say, they fit me just like the model looks in hers. I washed and dried them with no issues. I also have bamboo sheets. I highly recommend both.

Date of experience: November 23, 2013
Maine
1 review
1 helpful vote
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Hello friends,
February 2, 2014

Hello friends,
I have a very genuine reason to rate tbdress.com this way. This is in regard to an experience i had with them last year in november.my order somehow got delayed.it was worth $500 but on booking a complaint with them and following the right channel i am happy to say i got it back with an extra gift.

Date of experience: February 2, 2014

Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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