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One of the best consumer web interfaces... once you spend some time on the site. Excellent pricing and excellent merchandise.
I have continued to love our experience working with Tbdress. My first experience with the site was beyond amazing and they made the dress of my dreams. This time making the wedding band was nice but not up to par as the first time. It seemed our designer was always a little slow in getting back to us and always said that the office was busy. So glad we decided to make the band many months ahead of time! Overall, wonderful company and loved the finish result.
The designer did such a beautiful job creating our rings for the wedding. Beginning with a gorgeous, unique engagement ring and finishing off with a stunning wedding bands for my fiancé and I. I get compliments on my ring wherever I am! I would definitely recommend them again!
Everyone I spoke to here was so friendly and helpful, from the people that greeted me upon opening the live chat to my lovely designer who was very patient with me as I worked through what I wanted, and was great at interpreting my thoughts into a beautiful design. They were able to do everything I asked, and I got a perfect dress as a result of their ability to follow instructions. A big thanks to everyone involved in the process.
They were very helpful and their dress design was excellent. I can't wait to have more designs come to life. From the first chat I knew they would and sure enough they did deliver in fact for free. I bought the dress, they paid the shipping.
Blew the expectations away for a picky customer! I came to the design crew with pictures of a design I liked and a tall order of things I wanted to cram onto the embroidery wedding dress. They were able to narrow down what I really wanted in all that jumble. The end result is far more beautiful than the original displayed in the picture and the one conceived in my vision. The dress and its accessories are gorgeous! Start to finish, the staff was exceptionally patient, knowledgeable, and had perfect customer service - not to mention unbelievable skill.
The designer I was assigned after the first chat with the normal customer service was, Julia, she was so helpful and extremely knowledgeable. The wig I designed is absolutely perfect and I can't wait to start designing a dress.
The site worked with me fro the first hello mail to the last mail I informed them about the product being delivered and that I was satisfied. Not to sound cheesy but if you don't notice a huge difference in the first 10 minutes of interaction with the store's employees here to ANY other online store; you're simply not paying attention. I was relieved to enter a place that doesn't have to employ car salesman tactics and instead understands they are simply a class above the rest by their focus on the customers' needs and the desire for the customer to have a comfortable experience. Some other online stores practically attack you when you walk in just to "look" and badger you with 3 to 4 sales people constantly walking by trying to chirp in the conversation or to let you know about their guarantees! Don't put yourself through that. Here's the only guarantee you'll need... Go to this site and you will have the best experience you could imagine and trust me when I say it will be much more than a transaction.
It was pretty easy to bounce ideas off of the designers to come up with a really unique shoe. I had a particular design in mind that I had searched but not found. With just a single picture to the customer service agent, she sent me a link to the shoe and i begun my checkout process. The shoe is with me and its quality predicts it will last for ages.
They did a good job and made me the earring I was looking for. The staff were friendly and helpful. The steps to create a unique piece were easy to follow and affordable. Cashing out with PayPal was much easier and secure.
This was the second time I used the site to design and fabricate a homecoming dress, and both times resulted in a beautifully designed, custom pieces that for their prices I don't think can be found anywhere else. This review is for designing homecoming dress. I had not made a review for the first dress which was a party dress. Overall, it was a great experience, with some little expected frictions for not working with someone face to face. This just made the process a bit longer. The dress turned out beautiful, and was delivered to my door with no problems. Overally, I highly recommend this site and would definitely work with them again in future. The website was particularly well developed for sharing ideas and images in the design process.
For me it was a a very smooth experience that resulted in one of a kind bag. It was easy, fun, and actually affordable. The site was exceptionally accommodating. And everyone working there, whether met in a life skype chat or email was genuine and interesting real person (I usually hate auto generated emails), all about making excellent bags to my specifications and desires. I'm actually not sure why people would go any other way.
All of the employees were professional and happy to serve, and I am especially appreciative to the customer service agent who took my order. She helped manage and realize the design and vision. My fiancee is very much impressed with the dress-- and I'm glad to have used it to our pre-wedding party.
It was an enjoyable, a creative process and a rewarding experience where they really understood what I wanted. I designed a mother of the bride dress that I ended up using to my daughters wedding. I ended up spending more than I had initially planned because of some accessories I saw it necessary to add but the whole designing process was both fun and enjoyable and I was kept in the loop the whole time. For what I was asking for and the changes I kept making the design and building process went fairly quickly.
I'd work with the site again in a heart beat. What I would tell you as a fellow buyer who is trying to use their service, you need to remember to call or email them early in the process, especially if you have a deadline.
Order NO. *******
Time for placing the order: 04-23-2015 05:07:50 Time for payment: 04-23-2015 05:11:58 so why do I still not have my items? Expedited delivery also! I'm glad I paid by pay pal if the dresses don't arrive by the 10th I'll not be needing them!
Dear TbDress,
I totally had an amazing time at Prom! My dress made me feel like the Princess that I am! I ordered it February 13,2015 I did not receive it until March 16th! I was suppose to have it in two weeks but because of the Chinese year they had to delay it! I talked to TBdress representatives on email or live chat every other week they were very friendly and patient and kept me up to date until it got to my door! I did not get my dress customized! I followed the size chart and it ended up being to big! I had to get it taking in and also cut since I am 5'4 without heels! I also added straps to the dress and I got a petticoat to give it that fluff that it needed! I was so scared because of the bad reviews I read online but I was pretty lucky not to have any issues! Now I did have a stain on my dress when it arrived but it came right out! I also ordered it in champagne but it came out to be a ivory color! You guys also didn't put when it was shipped and etc it still said it was being processed but Linda gave me the tracking number! It came in a bag which I was sad I wanted it in a box! Other then that it was a beautiful dress and I will be ordering from Tbdress again! Thank you so much! My advice for someone ordering be patient and following the size chart and you will be fine! The quality of my dress is bomb to! The top is what I fell in love with the most! I couldn't find a dress like the top any where! (pictures are at the bottom)
The staff exceeded all of our expectations including keeping within our budget and delivering the dresses for the bridesmaids ahead of schedule. I now have a memorable encounter and memorable story of how it was all made possible.
"You'll know it when you find it". That's the feeling that drove me for 2 years while searching for a bridal set. We had married, but elected to wait on rings until we found the perfect ones for us. Nothing in any jewelry stores or online sites came remotely close to what I "knew" I wanted -- but was unable to fully articulate. Then, I stumbled upon this site. A thunderbolt struck when I saw a photo of a set that became the inspiration for our custom rings. We utilized tbdress site that day to ask several questions and were blown away by the rapid response.
Even though we were certain that our long search was over we elected to ponder the design for an additional 6 months as this was such a big decision. Tbdress informative website and hundreds of online reviews website were both helpful and reassuring that we were on the right route. We made the order and have the rhinestone rings delivered... we are happy.
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
Dear customer,
Thanks you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, our sale representatives will contact with you as soon as possible! Or you could send emails to service@tbdress.com or call +86 29 82016886 and contact with them in order to solve your problem. Thank you for your cooperation!