TBdress

It has been over 74 days since I ordered a Mother's Day present for someone on this site. I have been trying for months to get my money back and I just keep getting the same email blaming me for selecting the slowest shipping that they claim takes 35-45 days. This was NEVER noted in the original ordering steps by the way; Just said Free Shipping 3-4 weeks. Today they sent me my 35th email saying again I chose the slowest shipping and that it had only been 38 days and to wait four more weeks. 38 days is a lie and four more weeks would be over 100 days since my order April 12th. I have seen dozens of postings about this company being a fake and stealing; ALL POSITIVE REVIEWS are FAKES. This company steals your money and I have been trying for months to get a refund. I have never and will never receive my product I am sure.

I wish I had looked up reviews for this website before I placed my order on September 25th... I sent them a message on Oct. 8th asking why my order hadn't even been shipped yet and got a vague reply that it would ship soon. Today, two days later, I sent a message saying I wanted to cancel since I STILL hadn't received my tracking number and the order still said it was processing (still does). I even filed a dispute that somehow hasn't registered on the website, even though I can't write another one (surprise surprise). And later today I got a message saying my order passed the quality inspection and would be shipped shortly. I messaged them back less than 15 minutes after reading this saying I still wanted to cancel my order and get a refund and again, surprise surprise! They haven't messaged my back. ALL I WANT IS MY MONEY BACK!

It has been 2 months and they even sent my packet. The order is still: "preparing"
At the end they refunded my money. What a pity I coudn't get my dresses :(

DO NOT ORDER THESE BOOTS. I AM THE OWNER OF A FASHION BOUTIQUE. I ORDERED A SIZE EU41 AS A SAMPLE AND THEY SENT ME A SIZE 42 WHICH IS TOO BIG. THEY ASKED FOR ME TO TAKE A PHOTO OF THE SIZE WHICH I DID AND THEY STILL CLAIMED THEY SENT THE RIGHT BOOTS AND REFUSED TO FULFILL MY ORDER WITH THE CORRECT SIZE AFTER 3 SEPARATE REQUESTS. WE WILL NOT DO BUSINESS WITH THIS COMPANY AGAIN. VERY POOR CUSTOMER SERVICE. IF WE COULD GIVE THEM ZERO STARS WE WOULD. KNOWING THIS COMPANY THEY WILL PROBABLY JUST SIMPLY ERASE THIS REVIEW.

I received my dress which I purchased from TBdress website damaged. When I opened the package, which was a simple plastic bag, which offered no shipping protections, there were a substantial amount of the yellow glass stones loose in the bag, and many of the yellow glass stones had fallen off the dress. When I put the dress on, the yellow glass stones were keeping falling off to the floor. The dress is not of the quality described, nor does the picture on their site clearly show these "yellow glass stones stuck on the dress or the description clearly state that there is any sort of stuck on yellow glass stones on the dress. I cant possibly wear the dress as you can see where the yellow glass stones are missing. The dress continues to lose yellow glass stones with every step I take while wearing it. I am devastated about the sub-standard quality of the dress and must have a full refund. I have asked for a refund for the damaged dress I received. I have provided TBDress with details, and pictures. I have also stated that they need to be responsible for the pick-up of the dress if they require it returned. I will not accept any out of pocket cost for shipping the dress back to them as it was falsely advertised on their website, and was obsessively shipped in an already damaged condition.The dress should never have been shipped, nor sold as a wearable item.The photos on their website look like designer dresses but are just cheap, low-quality garbage. After ongoing dispute TBdress wants me to return the dress back to them at my cost so I can receive a partial refund. Is it a joke?

TB dress not only showing their worst customer services, also showing their technical inability by their response to my review. The first response dated 28 August by their customer service Miranda who ask me to delete the review on the Sitejabber and Pissedconsumer platform as they will send me address with instruction for return the dress back to them. As today 6 September, nothing being received. They make unreliable statement but come up with excuse not to make any refund on their second response dated 2 September by their customer services Irene. Why two different customer services on one case, but two contradict approaches.
It further shows their paper pattern makers are technical incompetence. They make the the bottom so narrow (32" from neck base) the circumfernce is so much smaller than the hip line). No way the dress can be pull up. Irene try to cover up their inability saying something nosense. The main purpose is just not to make any refund. I enclose all the pictures to show what they try to make irresponsible reason and cover up their mistakes. I am already a victim and sad to see if anyone suffer from their worst services ever.