business logo of TaskRabbit

TaskRabbit

How would you rate TaskRabbit?
grey star
grey star
grey star
grey star
grey star
Minnesota
2 reviews
6 helpful votes
Follow Danielle A.
Unfollow Danielle A.
Send Message
Share Review
Report Review

I booked them through IKEA. What a nightmare! There is no phone number where you can call them for customer service you have to download an app and communicate through the app and the website. I am 38 weeks pregnant and hired them to assemble my IKEA dresser. I had them scheduled three separate days and times because they kept canceling on me. They are overpriced and Super flaky. Buyer beware!

Date of experience: July 6, 2018
Ohio
1 review
0 helpful votes
Follow OPIO S.
Unfollow OPIO S.
Send Message
Share Review
Report Review

My tasker Olga P. Overcharged me in a slick way. She didn't put 2 hour minimum in her bio but found a slick way to put it in a note. She didn't even have to do 30 minutes. She told me that Taskrabbit would refund me. Then she stopped communicating. This is fraud.

Date of experience: October 13, 2022
Ohio
1 review
3 helpful votes
Follow Devin D.
Unfollow Devin D.
Send Message
Share Review
Report Review

No Accountability
July 19, 2019

I don't know how anyone gets anything done with this app. For my first task I had a cancellation and then the tasker that did show up was 2 hours late and only worked 1hr helping me pack when I had hired him for 5. The next task I needed done was to mount a tv... the guy cancelled 30 minutes after his scheduled start time and blamed me for scheduling a task late in the day. Avoid this app like the plague!

Date of experience: July 19, 2019
New York
1 review
0 helpful votes
Follow Mark F.
Unfollow Mark F.
Send Message
Share Review
Report Review

Terrible company. Don't hire from them. I booked a mover through Taskrabbit, who supposedly has a 5.0 rating and 550 satisfied jobs (his name is Hisham). I took a day off from work, and he was supposed to show up at 10 o'clock. At 10:20, I texted him to see where he was. He called me back and told me that I had no right to text him and that he wasn't coming. Very rude individual! Task rabbit texted me back about 20 minutes later and told me he wasn't coming. They did not apologize and did not try to make amends. They only wanted to know if I was planning to book someone else. Everyone on Taskrabbit Seems to have a 5.0 rating. It's probably nonsense and made up. Don't hire from this company.

Date of experience: September 12, 2023
Pennsylvania
1 review
24 helpful votes
Follow jim r.
Unfollow jim r.
Send Message
Share Review
Report Review

I'm out of work and i fill out the application and at the end i find that they want me to pay them 20 dollars application fee? I"M OUT OF WORK! I don't have an extra 20 bucks to give to you so you can rip me off by taking 1/3 of everything i earn. If you thought the company store was gone, it has made a comeback. What a racket! You are supposed to pay ME not the other way around! Understand?

Date of experience: November 28, 2016
New Jersey
1 review
4 helpful votes
Follow Laura M.
Unfollow Laura M.
Send Message
Share Review
Report Review

I would avoid this company completely and use another handyman service. I hired a handyman from this service and it was awful. He showed up late, did a crappy job, and was oh his phone a lot of the time. I contacted customer service at TaskRabbit and they are just awful and useless. They offered no real solution and didn't even offer a discount on the crappy job.

Date of experience: October 18, 2019
Florida
1 review
5 helpful votes
Follow Ramon H.
Unfollow Ramon H.
Send Message
Share Review
Report Review

Task Rabbit is Great
December 5, 2018

TaskRabbit is great I just think people need to stick to the job description these guys detailed in their profiles and not Try to hire them to do jobs theyre not sent there to do.

Ive had my garage floor done, room painted and help with demolition... hire people according to their profiles, thats my advice

Date of experience: December 4, 2018
California
1 review
3 helpful votes
Follow Kristian U.
Unfollow Kristian U.
Send Message
Share Review
Report Review

Simple Task, Great Results
March 17, 2020

This was my first time using TaskRabbit. I needed help moving a large television, and I was able to schedule a tasker through the app for the same day. He arrived on time and we got the task done. Highly recommended.

Date of experience: March 17, 2020
Ohio
1 review
3 helpful votes
Follow Roerto F.
Unfollow Roerto F.
Send Message
Share Review
Report Review

Ikea furniture build
August 18, 2018

Original quote was $320 to build a large purchase.
After completion installer charge $700 then task rabbit added $183 for a total charge of $883.

Task rabbit website show a 5-7 day response time for a reply.

Never use these clowns

Date of experience: August 18, 2018
California
1 review
9 helpful votes
Follow Yodit R.
Unfollow Yodit R.
Send Message
Share Review
Report Review

Mixed feelings
May 30, 2020

The first tasker was incredible. The second was a disaster. Very unprepared, I think pretended to know what to do. I felt uneasy having him complete task, but it turned out alright.

I do not like the unknown of who I get. I want quality people all the time.

Date of experience: May 30, 2020
California
1 review
3 helpful votes
Follow Margaret W.
Unfollow Margaret W.
Send Message
Share Review
Report Review

Tasker never showed
October 7, 2018

We had our taskrabbit never show for a 3 hour job. We wrote to Task Rabbit customer service and we have never heard anything back from them. A complete lack of respect and disregard for their customers. I will never return.

Date of experience: October 7, 2018
Canada
1 review
1 helpful vote
Follow Lola M.
Unfollow Lola M.
Send Message
Share Review
Report Review

Don't use them!
January 1, 2023

The assembler didn't read the instructions and we literally had to take the furniture apart and reassemble it. Even the couch frame was put on backwards. The majority of screws were hand tightened and loose. There were parts left over that should have been used in the assembly process.
Save yourself the money, grief and time of having to disassemble and reassemble their shoddy work!

Date of experience: January 1, 2023
Ohio
1 review
1 helpful vote
Follow Andrew L.
Unfollow Andrew L.
Send Message
Share Review
Report Review

No show
November 7, 2022

Made an appointment to have work done. The guy was suppose to be here and emailed that he was sick. Rescheduled for the following Monday and was a no show. The chat room was of no help and calling the toll free number was also useless. All he told me was to rebook and will give me a $25 credit. I have now wasted parts of 2 days and to no avail. These people are unreliable and will not use again. You should be ashamed for your lousy service.

Date of experience: November 7, 2022
Illinois
2 reviews
1 helpful vote
Follow Dan A.
Unfollow Dan A.
Send Message
Share Review
Report Review

WTH. I was laid off, almost one year ago, and thought TaskRabbit would be perfect for me. I'm a handyman on over 30 years and desperate for employment. I have a wife and three children who depend on me. Having nearly zero dollars to invest in myself their $25 registration fee was a struggle, yet I believed in them. After spending hours completing online TaskRabbit training, which I scored 100%, I thought I was excited & ready to go/ work. Almost!... an identity check needed to be completed, which I failed. I believe they supplied me with VERY old or VERY obscure addresses which I could neither confirm or deny; my identity could not be verified. I have spent months trying to contact Taskrabbit customer service to no avail. I think they have internally taken my deposit with no intention to employ me. OR, they are clearly ill equipped handle volumes of applicants. APPLICANTS BEWARE.

Date of experience: July 18, 2019
California
1 review
0 helpful votes
Follow Aaron B.
Unfollow Aaron B.
Send Message
Share Review
Report Review

Azer K knew ahead of time on this task. However, very last second after preparing everything on this day for the tasks he claims he NEEDS to reschedule it or else he'll cancel. Not everyone has the luxury to spend time so loosely. Azer K is just overall very unprofessional and entitled.

Date of experience: July 30, 2022
Pennsylvania
1 review
0 helpful votes
Follow Debra M.
Unfollow Debra M.
Send Message
Share Review
Report Review

Best experience
July 20, 2023

I was desperate to find an in apartment mover, to have new rugs installed. I was searching and time was short. I'm in bad health, but I engaged Jake and he bought a helper. I am most certainly 200% satisfied. Totally happy and over the moon. Jake understood my situation and instructions and absolutely was time sensitive, with the assigned tasks. I was beginning to believe I wouldn't find someone, who would help me. No hesitation to use task rabbit again.

Date of experience: July 19, 2023
California
1 review
0 helpful votes
Follow Joe W.
Unfollow Joe W.
Send Message
Share Review
Report Review

Completely unreliable
March 25, 2023

Tried hiring a house cleaner 4 times, but the persons who accepted the jobs cancelled all 4 times right before the job starts. Completely frustrating. At over $30 an hour for the worker and an additional $12 an hour for task rabbit you would figure some reliableness. Don't waste your time here.

Date of experience: March 25, 2023
Spain
1 review
0 helpful votes
Follow Javier D.
Unfollow Javier D.
Send Message
Share Review
Report Review

Extremely unreliable. Not trustworthy
March 17, 2023

I hired a tasker with confirmed date & time. After tasker trying to change dates and times he cancelled the job within hours of starting time. Went back to TaskRabitt to get a new tasker to do the job and none were available in this short time. Extremely unreliable. Never again

Date of experience: March 17, 2023
New York
1 review
3 helpful votes
Follow Alkistis E.
Unfollow Alkistis E.
Send Message
Share Review
Report Review

Crooks!
July 5, 2018

I had booked a handyman through task rabbit to help me assemble some furniture. The delivery company delayed the delivery so I informed him ahead of time that our appointment would need to be delayed and that the time depended on the delivery. Next thing I know I received a message saying that he had to cancel our appointment, because he couldn't wait.
A week later I get an email from task rabbit saying that I was charged a one hour cancellation fee, because I cancelled within the 24 hour limit! Despite the fact that I didn't cancel the appointment but the tasker did.
I have been trying for two days to contact them over the phone, their lines are down because "they experience heavier than usual volume!", for two days! I emailed them and also contacted them through their website, nobody even replied. Nobody picks up the phone, or answered the emails. These are crooks, do not trust them, do not give them your personal details.

Date of experience: July 5, 2018
California
1 review
0 helpful votes
Follow Harry B.
Unfollow Harry B.
Send Message
Share Review
Report Review

The first person I hired for a simple job canceled the day before he was to help, which set me back a day. Then the second one canceled too; another day lost. Does this ridiculous company think I'm going to try a third time? Hah! I'll do it myself.

Date of experience: May 2, 2023

Overview

TaskRabbit has a rating of 1.3 stars from 702 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TaskRabbit most frequently mention customer service, credit card and next day. TaskRabbit ranks 77th among Service Marketplace sites.

service
243
value
222
shipping
65
returns
85
quality
181
This company does not typically respond to reviews
+226