Enid K.

I used this company recently to move me into a seniors building. They sent a moving specialist to help me downsize the first time. Then she announced she couldn't come the day of the move and that another person, who I think was a junior packed, would be managing the move. When the moving truck showed up, there were construction people at the entrance to the lane way behind my building. They told the movers not to enter, because they wre going to be blocking the lane way for hours. They had a city permit to do their work. The movers thought that they could come in, do the move in one hour and then leave. Of course, that did not happen. It took them much longer than one hour, and then they were blocked from leaving. The sat in the truck for three hours until they could get out. At first, the moving company tried to charge me, but after I left a scathing review on BBB they relented and credited me for the three hours. I wanted to stay for the move, but I was ordered to leave. As a result, a piece of furniture was not moved and many bottle of alcohol went missing. It cost me twice as much as a regular moving company, and they did not treat me very lovingly.

After spending two hours chatting back and forth with a "tasker", the guy had the nerve to cancel the order. You can't text or email. You have to u se their narrow notification bar on their website. It was driving me crazy. I called Ikea to tell them what happened, and they were horrified. They recommended 123move, and I have the assembly appointment all set now. It was a pleasure speaking to someone on the old fashioned telephone.