TaskRabbitReviews 702

I hired a tasker to perform minor home repair tasks for 1 hr. Specifically, I asked him to install peel & stick wallpaper to a ceiling in my home. When Allen arrived, I asked him if he wanted the manufacturer's instructions to install the paper but he assured me that he is a 'class A' contractor and that this is something he has done before. He did not want the instructions. After an hour, he let me know that there was an issue. He had put (1) of the (3) wallpaper panels up and claimed he could not continue the work by himself and said he needed a second person. Right before he left I noticed that on the panel he did install, there was major damage to the wallpaper (wrinkles/creases/bubbles). I asked him to please at least fix that area and he said he could not because the drywall underneath was damaged (that is not the case at all - the photos in our task rabbit chat are proof of that).
After he left - I realized that not only had he installed the panel poorly - he also installed it in the wrong location. The panel that was clearly marked #1 - (the directions state should have started on the edge of the wall) he haphazardly put into the middle of the ceiling - but not even centered. It was slanted and not measured at all. The panel he installed both improperly and in the wrong location was also cut to go around the existing vent, so this material is not salvageable. I can not simply relocate the paper because he has damaged it entirely. Even more - he tried to install a second panel and left that completely destroyed/ wrinkled/ unable to salvage.
Although I provided photos of the damage and receipts, the customer service response was to offer me a $50 credit towards my next task, as if I would EVER use their services again. What a f*cking JOKE.

Hidden fees, unprofessional service from the company, extra charges. The companies description of service fee are vague! Stay away!

The "tasker" didn't just breat the glass table top. THey took off with the base as well. Incredibly bad service by the company after that. I was charged the full job and have zero recourse. Never again

Had my first Tasker ever verbally harassed me and cancel the task last minute. Had to hire another tasker at 4x the price last minute who was unable to actually complete the Task because he arrived super late (due to the first tasker cancelling last minute) and now TaskRabbit is unwilling to compensate me for any of this. Absolutely terrible, do not use.

Fortunately, our contractor was awesome! But I will never use this business again. No where do they disclose they are going to charge you ~ 30% fee ("Support Fee") for basically nothing.

My God, Upwork only charges a credit card fee!

Stay away from this site as you will be disappointed with the additional charges. Contractor charges were $260, and TaskRabbit added another $95 charge! Truly hard to believe, and this model will never last long term, especially with a rating of less than 2 stars.

The assembler didn't read the instructions and we literally had to take the furniture apart and reassemble it. Even the couch frame was put on backwards. The majority of screws were hand tightened and loose. There were parts left over that should have been used in the assembly process.
Save yourself the money, grief and time of having to disassemble and reassemble their shoddy work!

Hours after giving me name and time for errand they canceled the appointment. Because it was a holiday weekend next available was 2 Days Later. In two days I can just do it myself

If I could give them 0 stars I would. 3 times in a row I scheduled a job, and spoke with the person, only for them to cancel last minute or not show up. As in, I'm waiting at the time of the job, calling, texting, and it's like they disappear off the face of the earth. Do not waste your time.

I just want to warn you that there is no way to get an estimate from them till they get to your place. Once there, demand an estimate (and have knowledge of how long a task typically takes) or they would take all the time in the world, according to the very tasker that came to my house. ANYHOW, I had him put together a drawer unit for the garage (I had estimated that it would take me about 2 hours). He then delivered within the estimated time. I needed a second unit to be done also, which should have been ONE hour. But he was tired and said that I should set up another date. Which I did. He came and finished in about 30 minutes. I was about to pay for one hour, when he explained to me that it was his minimum 2 hours, even though he had agreed to continue doing the project from the day before. On top of that Task Rabbit has a mysterious charge for safety and trust of almost 50 dollars per visit. So, In my estimation I was had for about 100 dollars (the unexpected 2 hour charge and the safety and trust charge). I protested but he refused to back down, and rather than having an angry man in my house, I just paid for it. HE DID A GOOD JOB, but MAKE SURE that you ask all sort of questions, and be clear on the most minute details. I cannot recommend this outfit.

I hired someone recently to paint a hallway and small bathroom in my home and the paint job was sloppy and unprofessional. Task Rabbit does not allow taskers to bring additional parties to the job site and she brought another person and they did a terrible job. In addition, Task Rabbit has a Trust and Support Fee added on top of the taskers fee that is excessive. I paid over $200.00 for the paint job and there was an additional $100.00 fee added on top. This is ridiculous. When I called Task Rabbit's customer service to ask if they could credit me some of my money because the paint job was so bad and they offered me $80 + $10 to use on another task. I refused. This app does not have good quality painters and I do not recommend. The Trust and Support Fee is excessive and burns through customer's pockets.

I had the worst of the experience with Tasker who came to install a bunk bed for my Son on his birthday...however he had no clue what is he doing and asking for my help...so what's the point of paying for services? He was not able to go through the manual and completely damaged the frame of the bed and was in a real rush to go and promised to help if I require any help to file a complaint, but after the complaint was filed, the tasker is not responding to calls, text or voicemail...so kind of left with no help...hence I request anyone who wants to use this service be very cautious as after-sales service is kind of tricky...NEVER USE THIS SERVICE...rather invest your own time to install stuff!

What a bad experience. I hired Mauricio L. Spagnuolo through IKEA 's service and this yahoo emails me saying he can't do the job for the price IKEA commissioned. He demands 100 euro more as if he were a plumber or electrician complaining that the economy is bad and he's self employed. IKEA was paying him more than his profile asks. Less than 24 hours notice. What a jerk.

I booked with Abigail M. For a cleaning task at 12 PM today. She texted at 11:30, saying she is running late and I said it is ok. Then she disappeared and kept on saying she is getting delayed and I kept on waiting till 2 pm. I canceled all my appointments for the day and kept on waiting for her. Then she texted again saying she won't be able to complete the task to a good level because she will be late asked to cancel my task, and that she would come tomorrow instead. I clearly said I cannot do that because I work on Mondays till evenings and I booked her ages ago! I asked her politely to respect my time and actually respond since I have been waiting for several hours. Her response was that she canceled my task and said she did not like our tone.

I get charged if I cancel but the taskers do not get any penalties if they keep us waiting or cancel on us and speak rudely to us. This is unfair since we are paying for these services. Keep in mind that I tried calling her and she would not answer. Then she said that there are strikes (which is not true as you know today there are no strikes) then she contradicted herself again and said she has a task in Birmingham that she will go to (which does not make sense if there are rail strikes as she mentioned). She also charged me 16 pounds for not coming. How is this fair? How is this just? How is this professional?

I think this has happened several times already and this will truly affect the rating of your services. Sadly, I will be looking for other more professional services. We hope you take our reviews into consideration. This is unprofessional.

I hired an Elite Tasker with a truck to help move. He confirmed on Tuesday, but was a no-show on our move day. Did not call or alert me in anyway. When my second tanker arrive and shared who else was coming he told me that he had a reputation for not showing up. How is this okay. He should not be an Elite Talker if he is not reliable,

The handyman came in was not experienced even though on taskrabbit website says he had done +100 similar jobs. The guy was very slow and sloppy and spent three times the time than originally quoted and also created a mess in the room. In total, i spent $400 and 5 hours install one ikea closet shelf.

I registered as new Tasker, but I got an error saying "something went wrong…" please contact customer service. When I called the customer service she is going to take 7 to 10 business day to review this request.
It seems we are living in 1990s.

This was our first (and last) try using task rabbit. We had a refrigerator to pick up on the other side of town. So, there's a bunch of movers with trucks and dollies to do it. Sweet! But we placed the task, it was accepted, and then the tanker cancels an hour before. That has happened 4 times over the last week. In the end, I'm just going to rent a Uhaul and do it myself. Because the new tech/gig people are unreliable and apparently the platform just keeps them around. Good luck with that.

Tasker Chris G. Called me and raised his price 6 times the already overpriced he was asking.He asked me to pay him 600 to move a couch 20 miles. I'd like to make a formal complaint he also hung up on me as I was still talking. Simple task I payed 75 for a uhaul and moved it my self. I will be leaving on online review for task rabbit as well informing other users to beware!

You're basically hiring a bum off the streets. Poor work ethics. No commitment to time, poor job performance. And they charge a fortune. Don't do it! Take it from someone who was burned TWICE (2 separate taskers)

I booked a tasker to assemble 2 beds for me, whilst my house is nearing completion after a fire. I booked the tasker for 14:00 as the furbiture was being delivered between 08:00 and 12:00. I had to have family members waiting at the property to let the tasker in as I have been away at work, only for the tasker to decide he would not show up. If you book this service and receive Romano. O, don't expect anyone to turn up, complete waste of time.