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Pennsylvania
10 reviews
31 helpful votes
Follow Paul L.
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I ordered a cabinet online. The cabinet was unassembled as explained. It came in a reasonable amount of time and in perfect condition. The quality of the cabinet was excellent. We were very pleased with the experience, the the shipping, and the item. Target was an excellent seller.

Date of experience: July 8, 2017
California
5 reviews
23 helpful votes
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SNAIL PACE TERRIBLE SLOW SERVICE - slow slow slow shipping and processing. From origin to destination 380 miles a 6 hour drive --will arrive next week a full 10 days if on schedule. Called they said that is their processing time. They did not care what so ever that they had extremely slow service. After all 10 days for an item that is being transported from a location that is 6 hours away. THAT is pretty bad.
NOTE: UN-applicable ratings below are noted because the person receiving the gift has not received it. The item was a bit pricey - I hope it is made well.

AMAZON is much faster. Other options Bed, Bath and Beyond, Walmart.com.

Date of experience: September 19, 2014
Texas
1 review
3 helpful votes
Follow Krystal L.
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Horrible service!
January 14, 2020

I ordered from them and then the itwm never shipped! They kept my almost $200 and didn't refund me! They continue to try and charge me and charge me so what do they do a month later aftwr telling me its been cancelled! Take almost $200 our of my account and then will not refund me! Said I needed to wait yet again another. 7-10 business days! Do not shop target.com.

Date of experience: January 14, 2020
North Carolina
7 reviews
19 helpful votes
Follow Archana B.
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This "Hover Cover" sticks to the top when not in the use. Makes it easier to put the food in and pull the cover down. When warmed up just lift the cover and it sticks to the top. Love the feature,
Also because of the height of the cover, it doesn't touch the food. Because of the vents on the top almost no splatters.
I absolutely love it
It is available in Walmart, target, amazon

Date of experience: July 22, 2019
California
6 reviews
9 helpful votes
Follow Gene H.
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Strange results.
August 10, 2015

I ordered my item delivered to my local Target store.

Results? Out of Stock.

Order same item delivered to my home.

Results? In stock will ship today.

Really? In stock - Out of stock dependent on destinstion?

Date of experience: August 10, 2015
Maryland
1 review
0 helpful votes
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I witessed a disturbing incident at the Gainesville, FL store. An adolescent boy and his mother were at the customer service desk with an obviously factory-sealed video game. The mom explained that the boy had asked family members for the game and had recently received two of the same title, both bought at Target. She asked if she could trade it for another game or get a store credit. The employee refused-"We don't take returns for video games, DVDs or CDs. It's our policy." The manager was (politely) called to the desk and also refused her request. I understand the policy--but I feel certain that it was intended for opened video games or DVD/CDs so they couldn't be reproduced and then returned. That wasn't the case in this instance. The poor kid and his mother quietly turned and walked out of the store holding their video game, the kid close to tears. It was handled VERY POORLY! It made a believer out of me, No more Target.

Date of experience: October 4, 2016
California
1 review
0 helpful votes
Follow Ameneh O.
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Gift card Scam
July 13, 2023

Scams have no place in our shopping paradise! It pains me to share my recent encounter at Target, where third-party gift cards turned out to be nothing but a mirage. My hopes were shattered, but worse yet, Target's response left much to be desired. Their customer service and Guest Relations department lacked empathy, professionalism, and a genuine desire to help. Instead, they hung up on me, leaving me in disbelief. The third-party involved in this elaborate fraud remained silent, their phones never answered. Frustration reached its peak, and I knew I had to take action. Remember, my dear followers, if you ever stumble upon this treacherous path, report it to the Federal Trade Commission. Let your voice be heard, and together, we can protect others from falling into this scam. Let's make sure Target, and other retailers, understand the consequences of neglecting their customers. #ScamAlert #ReportToFTC #ProtectConsumers #DemandAccountability

Date of experience: July 13, 2023
Michigan
3 reviews
17 helpful votes
Follow Sally H.
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Target stores care about their customers; needs, lifestyle changes, being current with innovative trends and technology. Stores are brightly lighted w colorful displays. Cartwheel ap for cell phone is user customer friendly- true discounts.
Target debit card makes extra savings each time used. Stores are clean everwhere; consistent w keeping tidy. Employees smile when greeting. * One misunderstanding, maybe I'm traditional and ' conservative. Is lack of employees
Dress code. Seems anything goes: nose piercings are disturbing, untucked shirts or hanging belt less pants. Unkept hair styles on Young Men & Woman. Doesn't keep in conjunction w Target image makers presentation. Understand it is the trendy age of Youth; but image is everlasting. Youth need to grow-up with work ethic responsibility. Theses are our future Leadership Adults in apprentice.

Date of experience: May 4, 2016
Georgia
1 review
0 helpful votes
Follow Murtazi P.
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Back in 2021, end of October, I had an issue registering on the target website. After 5-6 times of talking with customer support, they could not figure out, why I could not open a registration/login page. After researching, I finally registered on the website and preordered two items. Since December, I've been approving delays on shipment and had zero problems with that, until today, when I found out that they canceled my order because it was out of stock. Here is their question now, what's the point of preordering items, approving delays for months, and then suddenly without any warning, they are canceling it.
Of course, support had no idea what to do, except "Sorry for disappointment".

I'm really annoyed and I'll write this review everywhere, even though, I know its not gonna do anything.

Date of experience: February 12, 2022
Colorado
1 review
2 helpful votes
Follow Hot One R.
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Target is absolutely ridiculous. I'm a truck driver and during the pandemic I was so busy driving and getting supplies delivered all over America. My Red Card was set on autopay and since I couldn't manage my credit union I switched my payment to my other bank since they're nationwide. Unaware that it didn't apply for the current month my payment failed to post. Target ended up putting 2 late payments on my account. I've written, called and filed a complaint with CFPB about this error. Target refuses to rectify the entries. I had same issue with Kohls and Walmart. They immediately fixed these late payments but Target is so greedy and unfair they will not fix it no matter what. I can't wait to pay this account off and close it even though it's one of my oldest cards. I refuse to give them my business after this.

Date of experience: May 14, 2023
Arizona
1 review
1 helpful vote
Follow K B.
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This will be the 3rd time that I have placed an online order at Target.com to be either duplicate charged or charged $83.00 for an $18.00 grocery item. It is 7:45pm and the Target 800 number says WE ARE CLOSED - Call tomorrow. Really? The corporate customer service line is Closed? When I have spoken to a CSR in the past for 5 duplicate $73.00 charges pending on my checking account, I was told "Don't worry, they will probably fall off within 30 DAYS". WTH - They could wipe your checking account out while you have bills coming through that will bounce now.

How does an $8.00 box of cat food with a $9.99 delivery charge (ridiculous BTW) turn into an $83.59 charge on my bank card? One time is a mistake----- 3 separate orders in 6 months with massive overcharges is NOT a mistake on their part. AVOID AVOID AVOID

Date of experience: April 12, 2023
Maine
1 review
0 helpful votes
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Called to cancel my RedCard because Target wouldn't let me attach it to my account as my last name (Dyke) was considered vulgar! I called Target to see if they could somehow attach it for me. Automated answering machine hung up on me - 3 times. So I called Target to cancel my RedCard. John (supervisor) who refused to give me his last name, politely argued with me for over 6 minutes telling me I should not close the account. I had to hang up on him and call again to get another agent. I was finally able to cancel my account.

Date of experience: May 4, 2022
Maryland
1 review
0 helpful votes
Follow M B.
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Found Bandaids on sale with a sale sticker on the rows of all of the, "Buy One, get one FREE". Went to purchase them and the woman in front of us was questioning the cashier about a price and then took her bags unhappily and left. She started ringing up my items and I said wait the Bandaids are on sale. She said nope didn't ring up that way. I told her there were sale stickers on each row could she check? She asked me if I took a picture of it? I said why would I do that I didn't think Target would put up sales stickers if they weren't on sale. She said oh well you want them or not? I asked again if she could check? She said no that I could go to customer service and argue with them. I said no thank you I just waited in this long line and didn't want to go wait in another for someone to be rude to me. Now I know why I order on Amazon, great prices, easy returns and awesome customer service! Never again Target!

Date of experience: June 19, 2022
Kentucky
2 reviews
5 helpful votes
Follow Lee w.
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My son recieved a $10 toy for Christmas. It did not work. So the week after Christmas I took it in to exchange it for one that worked. I was not given the receipt with the gift and the family member that gave it lived over 3 hours away. At the store they scanned the box and could clearly see it came from Target. Then I was told that without the receipt they couldn't return it because I may have gotten it on sale and was trying to get full price back. I explained over and over I wanted NO MONEY. I only wanted a functioning product. I was told NO, they couldn't do that because that is how people steal from them. I was so confused Target is selling broken products for full price. Where I come from that is stealing! They even called corporate for me and they said the same thing. I was told that it was store policy. Well, just because it is store policy that doesn't make it ethical. So in the end Target stole from a small child!

Date of experience: May 28, 2019
Arizona
1 review
1 helpful vote
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Target's racist policy
August 19, 2020

I was in your store at Tempe Marketplace on Friday August 16th and again on Monday August 19th. On both visits I observed a Target cashier wearing a BLM facemask.
Is it company policy to allowyour employees to wear racial political messages on their uniforms? I find this type of behavior completely unacceptable. Why would you want to make your guests feel uncomfortable, and violated in this way? I spoke with the store director, Craig, who said that he fully supports this employee wearing a political logo on her company required uniform. Needless to say, you have lost a lifetime customer due to your political promotion

Date of experience: August 19, 2020
Pennsylvania
2 reviews
7 helpful votes
Follow T R.
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Yes-I'm a sucker.
December 2, 2015

Another Chinese dump station for good ol' landfill USA. A place to suck those lower economic folks in debt until they can eventually work for the Company store. 20PLUS % interest but they GIVE you 5% off your purchases. Woo--Whooo

Date of experience: December 2, 2015
Michigan
1 review
0 helpful votes
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I ordered an item online and I paid extra for premium shipping to have it delivered on a Friday. Item didn't arrive and now it won't arrive until Monday. Item was a gift and now I am without a gift. I never was even notified that it wouldn't arrive on time. Customer service offered a whole $4 for the inconvenience. They shouldn't say an item can be delivered by a certain date when it can't be.

Date of experience: June 16, 2017
Ohio
1 review
0 helpful votes
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SCAMMED
January 1, 2016

While shopping Target online, website completed an order that was in my cart, while i was still shopping. I found an email confirming a $200+ order that i never placed. I called to explain the issue and they refused to cancel the order that THEY placed on my behalf. Had to call my bank to stop payment. NEVER EVER shop Target!

Date of experience: January 1, 2016
Georgia
2 reviews
0 helpful votes
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All I can say is, "WOW!" I couldn't have asked for better service from everyone in the store while I visited. Then I left my phone in the restroom and was almost home in Atlanta before I realized it. Not only did they retrieve my phone (thank you honest people in the world), but they shipped it back to me. Connie in customer service was amazing as well as everyone that helped me along the way... I wish I knew all your names. You all deserve a raise! I am already a loyal Target customer, but I am now a huge fan and believer that human kindness and customer service are Target's priority. I am so impressed. All my friends are all going to hear about this Target experience. Thank you, thank you, thank you Target!

Date of experience: July 20, 2017
Arizona
1 review
2 helpful votes
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BEWARE: When you order form the Target website you are instructed that all items may be returned - not so! If you purchase an item via paypal and return the item you will be sent a merchandise voucher -- no return is possible!

Date of experience: February 12, 2014

Overview

Target has a rating of 2.6 stars from 1,742 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Target most frequently mention customer service, gift card and online order. Target ranks 8th among Department Store sites.

service
256
value
227
shipping
181
returns
168
quality
198
+71