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Illinois
13 reviews
19 helpful votes
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Great to preorder
April 8, 2017

Target offers many great ways to save. They have the Redcard... debit from bank and save 5% on everything you buy. They have Cartwheel and that's additional savings. Lastly, you can also use a manufacturer coupon with these 2 savings to get awesome deals. You can also preorder stuff online or have things shipped.

Date of experience: April 7, 2017
Texas
1 review
0 helpful votes
Follow Shantell C.
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I received a bookcase that i ordered online, the box was messed up. When I opened it the item was damaged to where I couldn't even put it together, they sent out another one and it had 3 different scratches on it. They refunded me for the first one, the second one they took 35 dollars off. It I'm paying over 100 dollars for an item it should NOT have had any marks. I should have been refunded for the both of them. I will not be ordering anything from them again.

Date of experience: April 18, 2017
Ohio
1 review
1 helpful vote
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DAMAGED PRODUCT
December 29, 2022

Purchased 3 boxes of NFL Select Draft Picks football cards. The package was shipped by target using UPS service. Box arrived crushed. I requested replacement product from Target. They supplied shipping label for return. Was told replacement product would be shipped once damaged product was returned. Product was returned. Return was denied because sports cards aren't a returnable product. So they kept my damaged product and my money. I couldn't file claim with credit card company because I used Target credit card. Filed a claim with better business bureau. They contacted Target and Target said there policy is firm. No returns. Even though product arrived damaged. I mean they were crushed. WTF.

The return was shipped and then denied. They didnt ship damage product back nor did they refund or replace

14.4 Billion Dollar Company. Screwed me out of $185.00

Date of experience: December 29, 2022
Maryland
1 review
0 helpful votes
Follow Brie C.
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Placed a small order with 2 day shipping. There are 2 items in multiples of 3. Box 1-MASSIVE-only 3 small items w/2 of the 3 multiples. Box 2-missing 3rd item only. Still have not received the other 3 small items. Only placed order because my daughter needed a particular school supply that everyone was out of. Totally disappointed!

Date of experience: September 13, 2018
Connecticut
3 reviews
6 helpful votes
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Online order
June 9, 2015

Did an online order of a CharBroil gas grill for my girfriend for Mothers Day. Wasnt supposed to come for 7 days. Got it in 3! Was so happy! All parts and no issues. Great service. She was happy and so was I. Happy grilling people!

Date of experience: June 9, 2015
New Jersey
1 review
1 helpful vote
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It took 2 hors for me to check out. I had a gift card to use and went $4 over. I entered my own card for the extra and it would not accept my payment. Tried chat. Site crashed whie chatting and the chat disappeared. It would not allow me to clear entries to try again. The card reader did not work. The number entery to manually enter gift card places the next digit before the last entry, so you have to move cursor to correct space. What a complete nightmare.

Date of experience: January 26, 2018
New York
1 review
0 helpful votes
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Returnables
July 31, 2016

The Target in Horseheads, NY was very disrespectful. Took plastic bottles back and they have wasps flying around in their returnables area. They kicked us out because they couldn't use wasp spray just to kill the bees.

Date of experience: July 31, 2016
Colorado
11 reviews
21 helpful votes
Follow tony d.
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I ordered a vacuum cleaner online and entered my new address. They did not propagate the address to shipping so it went to the wrong address. They reshipped the item and it arrived in a damaged box and appeared to have been a previous return because it had no manual and was missing the charger/cord. When I called the agent argued with me because it is a cordless machine and he said it has no cord - but of course the charger has a cord. When I talked to another person they said I could return it to a store and get a replacement which they assured me was in stock. I drove to the store which was not the closest for me, and they told me they do not have it in stock after all. A waste of time. No wonder Amazon is so popular!

Date of experience: November 6, 2018
Missouri
2 reviews
1 helpful vote
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Target = time waste place
December 26, 2016

I have been looking for iPad Air or Air2 or pro for 1 month.
I was looking for zip codes in St. Louis MO, Dallas TX, Chicago IL, etc. it was showing item not available. Lol.
If the items are not available in those biggest cities what is the purpose of having stores in those locations.
It is better to close target in TX MO IL.

Date of experience: December 26, 2016
Canada
6 reviews
10 helpful votes
Follow Chris W.
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Went to pay for some items.
Incompetent cashier mistakenly scanned an item twice and didn't know how to take it off.
Had not been trained; I was his first customer!
A few days later I went to buy two items. Had to deal with the same cashier, no one else available. One item scanned at 17% more than the price displayed. He couldn't correct this, so I had to pay the wrong price then go to Customer Service to get a price adjustment.
I'm the untrained, incompetent cashier -- because only self-checkout was available; not one register with a Target employee working at the register.
I'm not a cashier, haven't been trained and shouldn't be working for free.
Target should have employees at the register, so self-checkout is a choice, not an obligation.
(Just as I was leaving the store, one cashier did come on duty.)

Date of experience: October 19, 2023
Georgia
1 review
0 helpful votes
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No refund
March 22, 2021

We purchased towels and they only had half the order,,, so i ask to cancel my order they did but i paid thru paypal they told me they could not refund my money to paypal would not let them,,, called paypaled they said not true they said target i could only get store credit gift card. As a online business I knew this wasnt true... target lost my business

Date of experience: March 22, 2021
Florida
2 reviews
3 helpful votes
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Horrible with Pre-orders
January 8, 2023

"I pre-ordered a Funko POP in October. Then I start seeing them in stores. I contact Target.com and was told not to worry, I would receive my product shortly. On 1-6-23 I get a notice my order was canceled due to being out of stock! When I called I got the run around. I asked for a hire up and was told they would call me back within 24hrs. It's been over 48hrs.

Date of experience: January 8, 2023
District of Columbia
2 reviews
0 helpful votes
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Amazing services
December 10, 2021

Me and my son went to target to get my 3090 and it was amazing this women tried to steal it form me so i called the cops and they arrested her and i got my 3090 back so im good right now and thx for target getting the things i wanted

Date of experience: December 10, 2021
Alabama
1 review
3 helpful votes
Follow Shirley M.
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I ordered some items for a beach trip from the website. The delivery was estimated at 3-5 days. I placed the order 14 days before leaving. I got an email that one of the 2 packages for the order was delivered on the 18th. Today is the 20th and still no package. I called the the phone number provided, and spoke to a representative that was condescending and the opposite of helpful. I am leaving tomorrow morning for the beach so if the items actually do arrive, they will be useless. Hopefully they do though, because then I can at least get my money back. Otherwise, I was informed that I will just have to eat the cost of the items in the package that was supposed to have been delivered but was not. I will never spend a dime at Target again.

Date of experience: March 20, 2014
Florida
10 reviews
15 helpful votes
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I'm a die hard Traget fan, and proud of it! However, I detest their clothing mostly because it is ugly. I DO love their home furnishings though!

I bought $800 worth of stuff online to finish my bedroom in our new house, and it said the shipping would be about half a month. They were wrong. THE SHIPPING WAS 3 DAYS. I'm serious- they sent my stuff early:)

The quality was amazing, as it usually is with Taret furnishings. I now have a completely furnished room, and it looks like a picture out of a magazine. I am completely happy with everything I got :D

Date of experience: November 10, 2011
Virginia
1 review
1 helpful vote
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Purchased an item online "Black Friday" Was not sure if the store would still have the item. They did, purchased and called customer service to Cancel Online Order and was told it's too late. Hmmmm Come on Target get with Updated Technology or at least state so on your website.

Date of experience: November 26, 2010
Nevada
1 review
0 helpful votes
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Bad service
November 14, 2022

I went to put an online order in for a in store pickup and they wait to tell me 5 hours later that they no longer have the item when I put it in my shopping cart to start with they had the item. So why wait to tell me that that the item wasn't in stock.This should of been brought to my attention when I put the order in from the beginning.

Date of experience: November 14, 2022
Texas
6 reviews
1 helpful vote
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In person, I LOVE target, can't stand Wal-Mart, but Target has such a horrible online shopping experience for such a big corporation. Shipping is disjointed and inefficient. Very disappointing online experience.

Date of experience: November 8, 2015
Minnesota
3 reviews
4 helpful votes
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I shop at the SuperTarget in West St. Paul and was surprised to find that on the fourth day of Hanukkah they did not sell Hanukkah candles. Sales associates confirmed there were none in the store. Meanwhile the store was full of Christmas items. Shameful!

Date of experience: December 18, 2017
Pennsylvania
1 review
0 helpful votes
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Bait and switch
November 26, 2015

This year Target opened at 6 PM Thanksgiving Day, national TV ad coverage with a 32" Westinghouse TV for $99.99. We decided to shop for this item, could not order online, store purchase only, well needless to say at 6:10 PM when we finally got in, we were told they were out of the item already, but had several much higher priced models available! There could not have been very many as we looked around, I saw 3 in total being carried by other customers through out the store, and when talking to the customers who had the TV, they all told me there had only been a few. I personally will never shop Target again, in store or online, pull the bait and switch and you deserve to go out of business. This was the Oxford Vally Store in PA, I will be sure to spread the word on your policy. GoodBye Target!

Date of experience: November 26, 2015

Overview

Target has a rating of 2.6 stars from 1,742 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Target most frequently mention customer service, gift card and online order. Target ranks 8th among Department Store sites.

service
256
value
227
shipping
181
returns
168
quality
198
+71