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TargetReviews 1,744

2.1
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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
258
value
229
shipping
183
returns
170
quality
200
Armenia
27 reviews
12 helpful votes
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I never thought I'd say this, but Target missed the mark big time with my recent order. Not only did the delivery arrive late, but the item itself was completely different from what I had ordered. It's frustrating to see a company known for its reliability falter so badly in fulfilling basic customer expectations. Disappointed doesn't even begin to cover it.

Date of experience: April 26, 2024
Alabama
1 review
0 helpful votes
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I love target
April 22, 2024

What a great store to visit. They have many options to choose from with very low prices. I would visit there everyday if I could.

Date of experience: April 21, 2024
Armenia
10 reviews
0 helpful votes
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Target
March 29, 2024

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: March 28, 2024
Ohio
7 reviews
0 helpful votes
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Normal
March 23, 2024

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Date of experience: March 21, 2024
Ohio
8 reviews
0 helpful votes
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Top
March 23, 2024

Target is my one-stop shop for everything from groceries to home goods to clothing. The store's bright and organized layout makes shopping a breeze, and the wide selection of products ensures I can find everything on my list. I also appreciate the various discounts and promotions Target offers, making it a budget-friendly option.

Date of experience: March 21, 2024
Ohio
8 reviews
1 helpful vote
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Nice
March 23, 2024

Target is my favorite one-stop shop for everything from groceries to clothing to household essentials. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate the wide range of exclusive brands and designer collaborations available at Target. The Target app and curbside pickup options have made shopping even more convenient.

Date of experience: March 21, 2024
Washington
2 reviews
2 helpful votes
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I used to buy here, that is why I got their credit card in the first place. I bought a hand vac that would never charge properly. I tried another and had the same issue.

Date of experience: March 6, 2024
South Carolina
4 reviews
6 helpful votes
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Terrible Customer Service-Damaged Shipments
February 17, 2024

Would give zero if I could. Target.com reguarly ships product with ZERO packing materials. I have complained multiple times. They also use cheap shipping service (surepost). Over half shipments arrive damaged. Because of no packing materials, the collectibles inside were damaged. Yet they will not process a return for a damaged item that THEY shipped using THEIR shipper of choice and THEY decided to put no packing materials in the box. Their customer service states they have to esculate to a specialist that will call me in 5-7 days. I have a video and photos! What is there to esculate? What happened to customer service? Worst service of all the retailers. Never buy collectibles here.

Date of experience: February 17, 2024
Virginia
1 review
0 helpful votes
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In recently bought a cookie product that said it had icing in it. I opened it up and it had no icing. I was furious and I would never recommend target to anyone.

Date of experience: February 15, 2024
Washington
7 reviews
16 helpful votes
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I tried to make a PayPal payment but received errors. I called PayPal and they said there was no issue with my account, I understood. I paid for an order using PayPal earlier today and for other orders lately and there were no PayPal payment issues.

I then called Target and spoke to a woman who thought it was a PayPal account issue. She couldn't understand that the problem was with their OWN website. I asked to speak to a manager or supervisor and then I was disconnected. I called again and asked to speak to a manager or supervisor but was told basically she couldn't transfer me and or there was no one to transfer me to. She also could not understand that the errors were because of their OWN website after telling her multiple times that there was no problem ordering an item earlier today and also at other times too lately, I believe I may have said using PayPal. Finally, I disconnected the call.

Date of experience: February 8, 2024
Netherlands
1 review
0 helpful votes
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Incomplete bestelling
January 18, 2024

Heb een bestelling gedaan van 10 dozen snoep. Heb er echter maar 7 geleverd gekregen. Heb geprobeerd te bellen maar kwam in de wacht en de verbinding werd daarna verbroken. Hierna heb ik een mail gestuurd, deze hebben ze beantwoord met dat er geen fouten gemaakt zijn. Hierna heb ik nogmaals gemaild maar geen reactie. Ik heb dus een incomplete bestelling ontvangen en hier wordt niks mee gedaan. Eerste en laatste keer dat ik hier iets bestel en adviseer ook aan iedereen om hier niks te bestellen!

Date of experience: January 18, 2024
Illinois
2 reviews
6 helpful votes
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Target Prices
January 12, 2024

I think that prices could be lower than what the store has them at and that it should jack the prices up because of the store name and that quality of the stuff should also be important to them and not the price and that customer service could be better or at least more polite and that it could have the layout of the store easier to get around in and understand where things are at.

Date of experience: January 11, 2024
North Carolina
1 review
0 helpful votes
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Worst customer service
December 24, 2023

My home oven broke so I ordered a countertop oven for pickup. So many issues but the worst was how rude customer service was. Not only did they not help he also cut me off and ended the chat abruptly. I took screenshots of the end of the chat too. That's target for a wonderful holiday.

Date of experience: December 24, 2023
New York
2 reviews
1 helpful vote
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The computer showed the were in stock. When i got there only the regular mints were available. When i went to check out at the self service counters, they were all shut down. This is at 9 oclock in the morning. I got in a long line to check out at one of the regular checkers when an employeewent over and turned on the self service counters. All were taken bu one when i got there. I tried to use it and it didnot work. The employee came over and told me it was out of order. Sorriest experience i've ever had and i just left the candy there, By the time i found out the register did not work there was a line at the other ones. Won't go back to target. Never had this trouble at wal mart.

Date of experience: December 23, 2023
Illinois
1 review
0 helpful votes
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I would like to Thank Target Customer Services for making my Grandson only wish for Christmas come true. I called customer services about an order I placed on 12/15/23 which was supposed to arrive on 12/20/23. The order did not arrive on the 20th so I called on 12/21/23 and a customer service representative was so professional and compassionate, she made sure I received my refund so I could reorder a gift for my Grandson. Thank you Target for standing behind your orders! My Grandson received his Sky Viper Vector Performance Stunt Jet the next day from Target. I am going to Pay It Forward and Donate the Sky Viper Vector Performance Stunt Jet that I reordered. My lesson from this is: Be Kind to People when you talk to them, they are just doing their Job! Thank You Target!

Date of experience: December 22, 2023
Washington
3 reviews
0 helpful votes
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TARGET GIFT CARD RIPOFF
December 20, 2023

Target card paid for. Never received confirmation but they sure got the money. Then customer service, which is absolutely horrible hung up on me. TWICE!

Date of experience: December 20, 2023
RU
4 reviews
1 helpful vote
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Love it
December 21, 2023

In my opinion, way better than Amazon. Got my moneys worth any time I bought something here. Good prices and range of goods, quality is also pretty great. Would recommend

Date of experience: December 20, 2023
California
1 review
1 helpful vote
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I cancelled my Red Card and asked them to remove all of my personal data from their computers. It took awhile, but the agent finally spoke with someone and was able to comply. There stand on homosexuality is blatant and immoral--even having kid's clothes and the kid's section in rainbow colors is disgusting.

Date of experience: December 15, 2023
Ohio
1 review
0 helpful votes
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Will not be ordering anything from Target online again! First, I ordered a package containing a vinyl record and the box was in shambles, plus the record was literally split down the middle. Then, I submitted for a replacement and they sent a CD and the system updated the order for that. Called to say I got the wrong item, and even though I submitted photos, they said their system shows a CD and not the original vinyl I purchased --- EVEN THOUGH I HAVE PHOTO PROOF AND SUBMITTED THAT WITH THE REPLACEMENT REQUEST! So then, I get refunded for the price of the CD which is less than the price of the vinyl. Granted, I bought it with a buy 2 get 1 free special but I would never have bought a cd because of the low value so I lost in my savings that I would've gotten with the Vinyl record. Then they had the audacity to ask if I wanted to purchase the vinyl record from them and I said no way, I'm already out my expected savings and it's only going to show up damaged anyways. I will never purchase from Target.com again and I certainly wouldn't recommend anybody purchasing anything fragile as it won't be packaged properly and be sent broken, and avoid the nightmare of trying to explain to the help center because they won't take hard evidence over their system's and warehouse faults.

Date of experience: November 29, 2023
New Jersey
2 reviews
0 helpful votes
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Sad and disappointed
November 14, 2023

Was directed to target to purchase. They are not transparent. They said in stock and when I went to click on by now it would not allow me. It said check back on November 10. Stayed up till midnight to check back. Set in stock again when I went to click on by now, it would not allow me once again. The next day it says out of stock. Tried to call customer service. The call went overseas to another country, and the person knew nothing of what I was talking about. I am so sad and discouraged. I would never recommend shopping at target to anyone!

Date of experience: November 14, 2023

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target.com
Founded in 1902
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