The company's reputation is marked by a stark divide in customer experiences. While some customers appreciate the competitive pricing and product variety, many express frustration with the quality of items received and significant issues with customer service. Common concerns include unresponsive support, inadequate return policies, and delivery delays, leading to a lack of trust in the company's reliability. Positive feedback is overshadowed by a growing sentiment of dissatisfaction, particularly regarding the handling of issues post-purchase. Overall, the company appears to struggle with maintaining customer satisfaction and effective communication.
This summary is generated by AI, based on text from customer reviews
I have ordered multiple times from Tanga and haven't ever been disappointed!
I have used your site several times for a variety of products. Always satisfied with both the products and the service. Job well done.
After waiting for weeks for my order, I emailed three times for an update. No news until I threatened to post a negative review. My item is mysteriously no longer available. I will now continue my wait for the refund.
Wonder where my money would be if I had not poked them for a response?
In this day and age of emails and computer info, why no notification, Tanga?
There are plenty of reliable online shopping sites to visit.
Buyer beware!
They sold me 10 printers and after delivery i directly stocked them. I didnt check inside of boxes because they were looking true. And i understood after one customer warned me that these boxes were not included INK cartridges even it was stated all boxes content, I mean they were removed all cartridges before sold me. Without them what can i do with that printers? Of course i applied tanga but they REJECT my application! I sent all printers to trash. I lost my money reason of their trick.
How can they do business with this principles no idea. I never trust them again!
I purchased several items, one being a laptop. It was shipped pretty quickly and it would have been a great experience except for a few issues. At first the payment system would only accept paypal, holding 2 charges that weren't released for almost a week. The last thing is the delivery. Fedex just dropped my laptop, wrapped in Microsoft tape, on the porch and I was inside. Not Tanga's fault but maybe they should re-think their shipping options. Product is visibly used but operating pretty good. I've only used it for 24 hours though. There are a few dings and scratches that I did not expect but the price makes up for it.
I have been shopping on Tanga for several years. I love the products, and that I get a small discount as a frequent shopper. There have been only rare glitches with getting orders, and any time there was one, customer service promptly fixed the situation. I have told many of my friends about Tanga, and they have become loyal customers as well!
I've always had a great shopping experience at Tanga with great prices too!
I found Tanga through an Offers.com link. I have ordered multiple times since with quick emails, tracking and delivery of each product. I have showed the deals to people I work with and the were skeptical at first but after the products came they have downloaded the app and are shopping too.
It was very easy to place my order and both pieces that I ordered came very quickly. The prices were excellent, I did compare prices and found the prices very reasonable. Thank you.
I would have given 5 stars but had an issue months ago... but i will not give up on Tanga. Awesome prices and customer service is very quick in responding.
I like shopping with tanga but everything is not as the picture show
I ordered some earphones from Tanga. Received them and they were defective. I mailed them back as directed, included my original invoice and they have done NOTHING! I have no earphones and no refund. Please do not order from these scammers! They'll take your hard earned cash and leave you with nothing!
Multiple chains to supplement and replace chains for necklaces!
My order in order #3GQTFFH86DET in the amount of $132.91 had six tracking numbers of which two of these never reached me. Now they are not wanting to help at all. $78.88 if this order was never received. I am so tired of them telling me that it shows delivered when I just talked to USPS and they said that those two clearly show they were not. I won't order from Tanga again unless something happens. This is not the first time that I have had problems and delivery can be very slow. Just thought I would say that almost two months later and after filing a Paypal claim, they have said that they are going to give a refund for these tracking numbers. I have not received the refund yet and Paypal says that it could take up to 30 days but it took 10 days for them to answer the claim.
I have ordered from Tango numerous times. They have great prices. I have liked everything that I have ordered. I plan to order in the future!
I asked an associate of mine to purchase Isotoner gloves from Tanga so that I could provide them as gifts for the upcoming holiday season. After the order was placed I noticed that there was a shipping charge of nearly 40 US dollars for 20 pairs of gloves! This was nearly 25% of the cost of the gloves.
First, the sell price shown is completely misleading if the shipping cost is going to be outrageously priced. Second, how can it cost nearly 40 dollars to ship something that is so light and small?
After spending a great deal of time trying to find a telephone number to call Tanga, I couldn't find one. I sent an email requesting they reconsider the exorbitant shipping fee, but there was no concession by the customer support representative. I then asked to cancel the order because the order was shown as not being packed, but the customer representative responded that they could not cancel the order.
I will make every effort to NEVER ship with Tanga again.
I bought 2 x Premium Children's Multimedia Learning Tablet. I guess I missed the fine print somewhere letting me know it was a cheapy plastic material. I dont think I will shop here again. Everything is probably made the same way. This was my 1st and last time I shop with Tanga.
I have purchased many products from Tanga and I have yet to be disappointed. The products are first rate, prices are great and the customer service is top notch. The only negative I have is they are slower than most in shipping the product.
I've ordered several times from Tanga and have had great service every time! Items have been exactly as described and shipping has been very timely!
I enjoy viewing the emails and getting the great deals.
Answer: Hi Sue :) You can contact us here: https://www.tanga.com/support. We'd be happy to help!
Answer: Hey Vanessa - this is Krista with Tanga. I saw that you wrote into the site and asked about these. I've responded there, but they are authentic :) These Beats are now currently discontinued. Recently Dr. Dre separated from the original partnership of Monster headphones, which is another reason we can get these at such a great price! These Beats are authentic, however are no longer associated with current Dr. Dre models. If you'd like to return, just reply to my email and we can go from there. Thank you so much for being a customer :)
Answer: If you use the on site e-mail they will contact you with in a reasonable amount of time and will correct or address any problems or concerns. They are only 36 people so they do not work 24 hours around the clock. But any time I've needed them they have responded and helped. They do not have a phone number.
Tanga.com has the absolute best prices on the internet. Since 2006 we've saved our customers over $300 million! New sales every day at 7AM and 4PM PST.
Hi there - I'm so sorry about this experience. As you can see from the description on the page, we did disclose twice in bold letters (top and bottom of the description) that the ink would not be included. https://www.tanga.com/deals/ea0ad144a931/canon-pixma-all-in-one-inkjet-printer-mg2520. We often are able to get great deals by buying items in bulk. We will always let you know exactly what is included.
Also, we do allow returns. Unfortunately, these items were purchased 5 months ago and are thus ineligible for return.