I ordered a Red Lobster gift card and did not receive it. They contacted the owner of the card and found that they had not sent it out and the owners are only given three days to send it out. If they don't have a tracking number, they refund the customer who bought it. It was credited back to our account and the customer service rep was very nice, but as with all credit or debit cards, it took about four days to show up in the account.