How do I contact customer service, necklace I bought is wrong, It isnt a necklace

asked by sue r. on 10/30/15

20 Answers
Thumbnail of user mattm66

Hi Sue :) You can contact us here: https://www.tanga.com/support. We'd be happy to help!

Helpful  (2)
Thumbnail of user dianneg4

Just go to the tanga website and to customer service. Text them your problem and they usually answer you the next day. I have had very good service whenever I have had a problem or question. Very good company to purchase from.

Helpful  (1)
Thumbnail of user deedeea

At this time contact with Tanga is done via from your online account with Tanga. It's a bit easier since they will need the order number etc and to establish the return process. Hope this helps.

Helpful  (1)
Thumbnail of user elissar1

Here is a c/s link right on the home page.

Helpful  (1)
Thumbnail of user julieb99

Customer service was good in responding to me with my product issues but ultimately did not resolve. I bought 3 bedsheet sets and after only 6 months use they pilled horribly. Very poor quality and Tanga would not stand behind the product.

Helpful  (1)
Thumbnail of user marlened4

Simple, go to the very top of the home page and click on "Need help" Scroll to returns and be prepared to have someone contact you much sooner than you would expect. They handle returns flawlessly.

Helpful  (1)
Thumbnail of user kimberleeo

Yes, Tanga is very good about responding to their customers. There is a contact us link on the webpage. Good luck Sue!

Helpful  (1)
Thumbnail of user jerryt23

Very fast to answer and give you a shipping label sometimes. Great for returning.And go to your orders page and tell you how to email them.

Helpful  (1)
Thumbnail of user samij4

Tanga.com LLC
(435) 688-9595
service@tanga.com

Helpful  (1)
Thumbnail of user alakeh

Try support@tanga.com

I had a problem and I emailed them, told them what my issue was and to my surprise they took care of it. They also gave me the item for free.

Helpful  (1)
Thumbnail of user shawng6

You have to send them an email and they will get back to you. Go to their site and read it carefully at the bottom of the page it will say contact us, tap on that and then email them a message it usually takes one day for them to get back to you! They do make good on their products. Atleast they have for me!

Helpful  (1)
Thumbnail of user lorrainel8

Go to tanga.com and you can select customer service on the website. Enter your problem and I'm sure they will make it right with you. They are very prompt.

Helpful  (1)
Thumbnail of user nancyh41

I contacted them via email. I wanted a paper trail since I was having issues with getting my product.

Helpful  (1)
Thumbnail of user leighv4

Go to their website and at the top of the page is Need Help. Click on that and you can send an email to them. I have done this before when I had a question and they are pretty prompt in getting back to me.

Helpful  (1)
Thumbnail of user joannay6

Hi Tanga,

I'm the Tanga vendor, When will pay us the payment? It was almost 1 year, no payments, no message from your guys?

Helpful  (0)
Thumbnail of user janicek9

Go to tanga.com and click on need help and a drop down will appear and returns and exchanges is one of the choices.

Helpful  (0)
Thumbnail of user glorial18

Hello, Sue, I would contact Customer Support and explain briefly the situation and ask for their help. I'm sure they will find a solution to the problem. Good luck, Sue!

Helpful  (0)
Thumbnail of user natasaa

Their Customer Service # was on my order paperwork. Good luck, it was weeks before they EMAILED in response to my call...

Helpful  (0)
Thumbnail of user louisel20

As you can see by my review, they do not have phone contact. I had to take extreme measures and file a complaint with the BBB. Tanga is HORRIBLE!

Helpful  (0)
Thumbnail of user marym204

I can only echo all of the previous responses. I contacted them on their website, wrote a message about the problem, and BOOM! It was taken care of. No hassles whatsoever.

Helpful  (0)

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