TalkTalkReviews 45

My father passed away. I called to inform them to close the account. They said my father had to give 30 days notice. When I explained again that he had died, she didn't care. No empathy. Said it was company policy. Absolute disgrace when we are facing a bereavement

I now have a record of the unauthorised payments from my NatWest bank.
I still haven't heard from TalkTalk so l will have to get help from FOS
I will have to put them in stages because of the insertions.

I wouldn't even give talk talk a 1 star but unfortunately their is no 0 they screwed my ordered up and cancelled it for no reason without even telling me when I rang them up they couldn't even find me on the system I was left with no Wi-Fi for 9 days I ended up going back to my other provider I wish I didn't leave. I definitely do not recommend anyone to go with these people they don't have a clue what they are doing the company is a complete joke!

AVOID - Overcharged and poor service.
Early this year broadband was becoming more unreliable and eventually in March an engineer was sent who supposedly fixed the problem at the exchange. Our service continued to be unreliable but the next bill we received was double the usual fixed amount. The extra charges were related to calls but we had long disconnected our phone so were just paying a standard charge for broadband. Obviously the engineer had mixed up connections and that's why our broadband was still terrible but now we had calls added to our bill. Talktalk refused to believe us but would not provide details of the telephone numbers we were supposed to have called. After numerous conversations with customer service they eventually agreed to refund and said we wouldn't be charged again as we had decided to move suppliers as our contract had ended. However I noticed on my account that they intended to take a higher amount for the next month so I had to cancel the direct debit. For the last 11 days of our contract before disconnection the broadband wasn't working at all and they say I am not due any compensation. Still waiting as well for money overcharged in March. Will be making a complaint.

Been ignored for months, been told billion times they are gonna call me back,never ever did,been promised letter,waiting for months! They close my complain while not done nothing. Keep ignoring me,every person saying diffrent things,nobody know anything, lost hours nor days on them and still not sort it out a thing!avoid

Will take your money, give you no service then when you've had enough and stop your payments they'll take you to court and bailiffs will come! DO NOT USE THIS COMPANY! Karma will get these cons!

Within a week of installation the wifi would not reach upstairs all works well if you keep everything in one room otherwise it is absolutely crap and don't believe you can contact someone as they read from a script ad you will speak to 6 people over an hour anstill get nowhere all in all a complete hash of a service talk talk dont do it

Flow the last review talk talk are a scammer, they hide I've cancelled with them on the 31 of August, they Were keep calling me for renew the contract and I've said no, in the end the send a bill for £37.79 as a cancellation end of contract of denying I've sent via email, they were pushing me to the dead line just to get paid an extra month, and my contract was £22 a month, I'm really being bolid by talk talk, and all advice any one seen this review, think twice before you go with them. The customer service named ( mike) he was even shouting on the phone to pledge his policy over me, even I've said thi is the first time I'm hearing this, and he said if you me to continue you need to say and we proceed, waisted my time for 2 hours in my shift get me in trouble with my bosses, and I've paid the £37.97, as unfortunately talk talk won't recognise I've called. And I've called and paid over the phone,with lady name(buhli) she refused to send confirmation as ive paid 19/09/23 and I have ask her to confirm with( Mike) to send me confirmation email as I've paid and end of contract which finished 14/09/23, but pushing me till 14/10/23. Please don't go with them you end up a victim as I'm, an to of that' I never misse a payment. They don't consider it. Customers only numbers

I upgraded from Fiber 35 to 65. This cost me an admin fee of £30. The upgrade made no difference to Internet speed whatsoever. I asked to be downgraded back to Fiber 35 and they said I had to pay another £30 fee. Ridiculous. Waited for 2 hours on customer service and the call eventually went blank. Thanks for the terrible experience.

Absolutely appalling service... never use Talk Talk. Customer service is a joke and they make it as difficult as possible to leave them

This was the worst experience I have had with any company in my lifetime. (I'm 50).
My router hadn't arrived. When I enquired where, the call operators were so rude I told them not to send the router and to cancel the order.
Then:
Spent over four hours on the phone and website during the 7 calls i made that day.
I had the call dropped on 3 calls after staff claiming they don't know what to do.
I was lied to by operators saying they couldn't cancel my order please I failed security.
I was lied to again when they claimed they couldn't cancel it because I could not provide my talktalk home number even after I told them my package was not allowed a home number. (I know)
All I could do was cancel my DD. Guess what? They re-instated it. I had to call the bank and sort that. Then I recieve an email saying my router is on its way...
So... do you still think talktalk is a good idea.
Apologies for writing a similar review previously but am writing this one the Trading standards Gov dep.
You see an app on my device record all calls automatically and I think they will take a very, very dim very upon Talktalk.co.uk's operative tactics and behaviour.

Do not go for talk talk never be aware of the scam … this company is a joke starting from not functional website all the time to the worst connection and overpriced payments constantly… I have 10 mb per sec if I'm lucky for down load and 0.8 mbps for uploads and I'm paying 27 pounds a month …. They are not able to give me fiber net for a years. The connection is terrible with very often cut offs for few hours… don't buy it at all and the customer service will never understand how slow and expensive internet they sell ….
Date

Truly disgusting service, they have been named again and again by Ofcom as "THE WORST PROVIDER IN THE UK) not that talktalk ot its incompetent useless CEO care, they absolutely DO NOT, they lie, make you wait weeks for an engineer who never botherS to showup or even call, they leave you with crap connection for months, they laugh even at vulnerable customers, cowboys would be ashamed but not this vile company talktalk, lookup youtube review to see how disgusting talktalk really is

If I could give 0 stars I most certainly would. Without doubt the worst customer experience of my life.

For the past 4 months broadband has dropped connection on average around 6 times a day.

Nobody is interested in resolving the matter; promised calls never happen, 3 engineers have failed to show for promised visits (getting one of these was like getting blood from a stone).

Token gestures such as replacement routers are sent out which make no difference.

Ridiculous reasons are given for the Wi-Fi not working - one of which was my Apple Watch, despite it being 200 miles away.

Their pitifully poor service has stressed my kids out during their exam revision period, as they're unable to rely on the Wi-Fi.

Avoid at all costs, they are a dreadful organisation

Y mother was paying an excessive amount for her service; of which she used only her phone. Suffering from Alzheimers, deafness and minimal technical understanding, she asked for the service to be discontinued. We then received the typical - we're sorry to lose you - e-mails followed by bills for future months of service - despite her contract having ended and her having confirmed she didn't want the service anymore.
All services have been satisfactorily suspended but she is still getting demands for payment months after she cancelled. It's terrifying her. There is no way to speak to Talk Talk (seems a bit contradictory) as the account details are no longer accepted (it's been cancelled); the 'chat' on the online web-page doesn't work and all the e-mails sent to her are 'no-reply.' So there is no way to inform them of their mistake; meanwhile my 84 year old mother with Altzhiemers who struggles with most things, has this added 'terror' to deal with.
Appalling and inhumane.

I have a talk talk business phone and broadband. Went to the office last Friday to find out phone and broadband is disconnected. I called the support centre and they told that they will investigate the issue and it could take upto 14 days to resolve or even identify the issue. This is clearly ridiculous and unacceptable as to not have phone or broadband access in my office for 14 days.
There is clearly not our fault at all and moreover, I wasn't informed prior to disconnection. I also raised a and raised a complaint which I haven't even heard back about!

Avoid talktalk whenever possible it is impossible to contact them to complain or get any relevant information, had to put one star as there is no option for less

I had never had to phone their customer service on the 4 years I was with them, but I've been trying to cancel my broadband due to moving house. First time phoned 6 weeks ago. After a frustrating conversation, I thought I had cancelled. Until I realised I had been charged again and my account online was still active. I was on the phone for 1 h next time, passed on to "the right department" 5 times. Obviously, each time having to explain and repeat the security answers. Finally, they raised it to a supervisor as they could not click cancel because the key was grey. True or maybe blocked by something done on my first phone call, I don't know. I don't even know if my contract has been terminated. I can't cancel my direct debit as then I'd be at fault. Meanwhile, I'll have to waste another hour in 4 days time to confirm a cancellation I thought was processed a few weeks ago, possibly be charged for something I don't use until my contract runs out in June.

I've tracked TalkTalk now across 3 family postcodes - initially recommended by my late grandfather who moved to them on a switching deal and sang their praises. However, his WiFi consumption was very different to the other 2 accounts - one a medium to low usage and the other a household with 2 teenage kids, which created the expected peak traffic during "busy hour."

Firstly, these scumbags in customer service were totally insensitive when our grandfather passed away- only interested in and focused on the account recovery and not interested in listening to or reading the account notes to understand we were in probate and grieving - instead, they just wanted the last month's direct debit payment. Shame on them and where the hell is the group's training?

After 3 such monthly battles, we all decided our usage and bandwidth during morning & evening busy hours and found we were getting far less than the "anticipated" bandwidth (for which we were each being charged), with the worst dropout/throttled bandwidth being the budget package …there's a surprise - when that household complained, they were pushed for an upgrade they didn't need. Pushy, dumb f***** salesman attitude irritated the whole family!

We've all since left them and experienced better bandwidth for comparable and in 2 cases cheaper providers.

TalkTalk stil haven't apologised …but they have sent (unwarranted) collection letters for disconnecting fees to our late grandfather. That's what makes them absolute pond scum.