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    TalkTalk.co.uk

Corporate Values

Overview

TalkTalk.co.uk has a consumer rating of 1.29 stars from 14 reviews indicating that most consumers are generally dissatisfied with their purchases. TalkTalk.co.uk also ranks 81st among Internet Service Provider sites. The most common issues with TalkTalk.co.uk are around customer service, which is not as good as expected by some customers.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Today I left Talk Talk after a running battle with their customer service team.
How would you rate TalkTalk.co.uk?
Top Positive Review

“Extra charges”

liza b.
11/20/15

Why is talk talk charging a extra £4.50 for not using direct debit payments well i think its not fair and its a rip off getting extra money for not using direct debit to pay bills.

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Top Critical Review

“Dont go anywhere near this company”

Zinaki T.
6/30/20

I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late. They are rubbish!

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Reviews (14)

Rating

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Reviews that mention popular keywords

customer service (6)
lizab18
4 reviews
9 helpful votes
November 20th, 2015
Why is talk talk charging a extra £4.50 for not using direct debit payments well i think its not fair and its a rip off getting extra money for not using direct debit to pay bills.

Q&A (2)

Answer:

Absolutely not! It has been the worst customer service experience of my entire life.

By Pineapple S.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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