T-Mobile

On 9/25/2023 I went into T mobile to make my final payment. I was acknowledge by other agents that was walking out the store or with other customers. The supervisor Christine whom did not have a name tag own. Was sitting did not acknowledge me but just look up. She was not assisting anyone this time. I waited for 2 minutes then she got up to assist. She asked I can I help her you I informed her I would like to make my final payment or make payment arrangements. I provided her with my phone number as soon as she entered my number she quickly said that account is a sprint account and since t mobile and sprint merged they no longer have access to that account and I would have to contact customer service. She gave the attitude as if she did not want to assist me and was trying to get rid of me. She did not ask if my account was under another number. I asked her for her name she gave it to me. I ask how long has she been working ther she said 7 years. I asked her if she can look for the account under another number she was able to locate the account under the number I provided her. She told me how much my bill was but was not sure if it was my final bill. She told me I would have to call customer service to get that information she could not access it l. I asked her for her name again to be sure. And she accused me of becoming upset. And started to become argumentative. By her not trying to provide me with the information that I needed or even try to attempt or offer to call customer service for me so that I can get the information to see how much my final bill is so I can pay it off and leave T mobile on good terms makes think twice before I decide to go back to T Mobile. Especially if they have supervisors such as Christin that is not able to obtain information on a customer's account

Fact that i live in 2 states causes me to find new internet carrier every 6 months unless i am willing to pay the ever increasing vacation charge or installation charge. T-mobile 's 5G wireless internet with no cable/wire installation charge would be an excellent idea only IF they have services in both your locations. They would put their transceiver on relay tower only if they find enough subscribers in vicinity. Naturally their corporate & franchise stores lie about it. At initial sign up, they never mentioned PIN/username which is birth year twice. You can only cancel by calling online, their agent would ask for your PIN as first roadblock. By the time you got fact clear with local store, few days would passed. Calling again, their online agent greets you politely & said case done & to expect email on return equipment scan code to print out for UPS sent to you. That's a lie, after two repeated calls with different agents with no received email, I filed complaint with BBB. Then T-mobile special agent cancelled my account immediately though my original request was a month later till my migration. I still got no email from him on equipment return bar code. Till i threatened with further BBB complaint, he sent me one & case is closed. When i inquired on transportability of 5G receiver to diff states having service, the special agent was frank to warn me that unlimited data(typical 1TB by peers)is applicable to home address where account is open. Thus end of hope that T-mobile 5G is state portable. I SHALL NOT USE T-MOBILE IF SUCH PRACTICE PERSIST. Just a good Samaritan

We were enticed to move to Tmobile from Sprint in October. They promised free phones. I was not happy with Sprint and we were thinking of going to Verizon. In any event, I fell for the free phones. Well, we had to mail them in. THey took 6 weeks to acknowledge one because they told us it was lost in the warehouse in January. Today they told us it was broken and they can not honor the free phone. Either way, we are paying full boat for one phone and I have argued with them every month since January. The last bill we were finally granted a credit of $109. I paid the remainder of the bill and got a $0.00 owed receipt and thought at last were done. Well they rescinded the $109 without telling me. They then sent us a text message on Tuesday of this week and then turned our service off today. Cost me $40.00 plus I had to pay the $109 that was supposedly credited last month and I paid this month.

They are a bunch of lying cheating scoundrels. They are so nice on the phone but they do nothing and do not care. I believe they are taught to be nice and do nothing. No one should even consider this company for phone service no matter how cheap they become. The office in Seattle has no one in the US to assist with billing problems. You only have service in the Phillippines and they have no way to get help and they have no power to fix anything. WE think the Spanish language section is in another country other than the Phillippines and if you speak spanish you are better served by those than if you speak English. We tried that today and it may have helped, we will see if they resolve anything.

Under no circumstances should anyone put themselves in a situation of powerlessness that this company has created. I almost did not bother to pay the bill today except that I need the phone for dual authentication purposes. DO NOT UNDER ANY CIRCUMSTANCE USE T-MOBILE!

After paying $115/mo for two years, I decided to transfer from T-Mobile to Pure Talk. There were complications that I don't entirely blame on T-Mobile, however it was extremely frustrating to call customer service (from a friend's phone), multiple times, when mine was locked by T-Mobile, for a balance due.
I was told that only $26 of my monthly payments was for paying for the phone over time. I was assured my iPhone 13 would be unlocked after I paid, which I did. Then, I was told it would be unlocked within 24 hours. It wasn't. I called customer service again, talking to a different person, and was told it usually takes 72 hours, and was told 24 hours "doesn't make any sense."
I called four times, spoke to four different people, put on hold each time. I got four different contradictory explanations. Three days later, the phone was finally unlocked, but I had to go to a local retail store to be informed of that. There wasn't any indication on the phone settings that it was unlocked. No messages, nothing! I was very upset, patience was gone by the third day. I was told by a technical support person, I would have to go to a retail store to have a SIM card put in to expedite unlocking and that there would be no problem. The guy at the store didn't want to call technical support. He argued to me about that, saying "It's not that easy."
"It is that easy", I said, the technician wrote a note on my account. "There's a note about this from the technician. Call technical support."
T-Mobile customer support doesn't offer extension numbers to contact one person for multiple calls. Assurances offered, "sorry" expressed many times, but results were nonexistent or slow to materialize.
I don't care to have any contact with T-Mobile ever again.

I bought a apple watch it broke just over a year.They continue charging me sevice when canceled stint

They lie cheat and steal I cancelled there service because it was horrible and they keep stealing my money

We have been good loyal customers of T-Mobile for a long time. My son has an I-phone 11 pro max which seems to keep freezing. We have taken it to T-Mobile and the service tech told me that it is because Apple changed the software and it can not be uploaded into these old phones. I told my son to go into a local T-Mobile store and trade the I-phone 11 for the new I-phone 14 to solve the software problem, since he lives 2 hours (one way) away from my home. He took the phone into a T-Mobile store in Greenville, North Carolina who's employees are very badly trained both on the phones and customer service. The store actually called me to get authorization, but told me that I needed to add my son to the account before they can help him. Now you may trust your kids in a T-Mobile store, but not me. I said to them why don't you tell me how much it's going to cost me for the new phone, since his phone is on my account. They told me that since I'm not at the store, they can't give me any information about pricing. I said then why do we have pin numbers that verify who you are talking to. When I call customer service that's the first thing they ask for so they can authenticate the person. Obviously, I don't drive to Texas to show them my ID. The store said "we'll that's the way we do things around here". Well, let me tell you, if you don't want to lose old loyal good customers like me, then you need to figure out how to handle this problem. My money spends just as good at other cellular companies which I'm sure they would love our business. Remember T-Mobile your Free Tuesdays aren't that good to keep me, if I don't get the customers service I pay for. I think since the last CEO left, you guys have gotten worse and worse. I think it is time for customers to BOYCOTT your company and leave. Then we will see your customer service policy change.

I was with Sprint for years never had any problems. Since T-mobile took over my bill goes up & up CRAZY!

Was with Tmobile for 11 years had 5 lines with them bill was just over 330& a month. The costumer service sucks! 11 years ago they give me a small tablet lasted about a year I then called to turn it off so I wasn't paying that 12$ every month for it turned out 4 years later I was still being charged for it call it again 2 years later they refund it me the money this time. We went to upgrade our phones just last week and I was told I can only be financed for 1 phone and the other 4 I would have to pay outright for them. I have never been late on paying my bill!
The gentleman that was helping us was very new and wasn't sure how to help us I called Tmobile while I was there, they said I'm sorry that's just how it works and there is nothing we can do. I left very frustrated and went to AT&T across the street just to see what they can do. Needless to say my bill went down 62$ a month with all new phones. I need it a transfer pin from Tmobile so I called them to get it the girl asked why I need that I answered I'm switching companies she then said can you hold on my manager wants to talk to you she offered to lower my bill to match AT&T and she now can raise my total finance over the phone
(WHAT A JOKE) I WILL NEVER USE TMOBILE AGAIN

I'm a tmobile customer with a prepaid account that called 611 customer service with a simple question that wasn't understood by the customer service representative. I then asked for a manager at which point I was hung up on. I tried to call back several times, but the call kept being disconnected before connecting. I tried to make other calls to different numbers, but calls still would not go through. I decided to try voicemail and it did connect to my inbox, but was now in Spanish, which I do not speak. I had to do a factory reset on the phone to get it back. Once I had the phone back online it was fine, but still didn't have my simple question answered by customer care. I now understand the difference between a prepaid account, which they will not provide true customer service for, but also conduct malicious actions to the phone if they don't like or understand your simple questions. I'm seriously shocked that a customer service representative is able to disable a phone without a legitimate cause. People should beware of these things and demand better customer service from an extremely greedy company that doesn't care anything about its customers, or the service they provide. As far as they're employees, they just need a job and don't care what types of things that they help inflict on people that affect paying customers accounts. It's totally time to start moving away from these greedy, foul cell phone companies that specialize in exploitation of people. Fact! Tmobile is corrupt and unfortunately the dollar is king in this racist imperial country, so there's no remedy, no organization like the FCC that will do anything about these companies because they are all increasingly irrelevant in providing any remedy or leadership for what's actually right and proper within their businesses. When will the people of this country begin to move away from all these greedy companies that are more a part of the huge problems in this country rather than a tiny bit of solution and relief for customers that they have the ability to provide, but choose not to do as it would lessen "profit margins". Very bad and scary experience! Did not choose tmobile for cellular services!

When we went in the store we switched from Sprint to T-Mobile as there are part of the same company we qualified for phone upgrades one of the phones came with a watch after we signed the contract and paid cash for accessories we get our first bill and it was fine our second Bill comes out and now we're being charged for a second phone and the watch that was free and the accessories we paid for. So our bill went up $40 from the initial quote that we were given we went into the store to have them pull up the contract that was signed because it's all online now and they refused to provide it to us they said it's not our problem this is what we have this is what we're going with so now we're in a contract paying for devices we already paid for paying for accessories we already paid for and the company's not doing anything to assist us. And now my phone bill goes up another $10 and the website can't tell me what it's for just that my price was raised I'm done with T-Mobile I'm done with Sprint because I still get emails from Sprint stating here's my current bill when I no longer have a plan with them I will not go to Sprint or T-Mobile ever again be very careful and have them print everything for you and take it with you because they will lie and charge you for things you already paid for thanks for nothing

Quick and steady. Very informative. Go see Mr.August to get the best honest deals. He told me the routes and helped inform as quick as needed.

I had no issues with T-Mobile until the end when we were trying to cancel our account because we were planning on moving. First of all, I had to pay over $100 just to cancel (this was not including paying off my phone or Apple Watch, I had already done that). Second, after we cancelled for about a month we got an auto withdrawal for the same monthly amount as usual. When we called they said that since we canceled on the same day as the new cycle began, we had to pay for the whole last month instead of just the day use. If that's a policy then fine but at least tell me that when I cancel! The amount was also including payments for items that I previously paid off to cancel! I told them it was a mistake but they said there was nothing they could do after talking to 2 different managers. Look, if that's some sort of policy that's fine but why didn't they tell me that as a heads up when I talked to them in the first place? We though that was the end of it but today, 3 months later we got another auto withdrawal from T-Mobile! We called customer service AGAIN & they said that apparently the tablet we got for free (as a promotion a while ago) wasn't paid off & needed to be paid off! So why did they tell me I paid everything off months before & why are they making me finish paying for it if it was free over a year ago? Overall, just to cancel we ended up paying over $500 AFTER paying off our devices. This company cares about you until you want to cancel & then they don't care. Their service is horrible & the company we are with now, we are paying less for 2 phones than we were with T-Mobile for 1 phone. Will never go back.

Trying all day to redeem. 2:00 pm oops page. Called cs still got the oops! Page 7:00pm same oops.
Should have changed.

I never been hold this long in my life. Not what I had in mind with T-Mobile. What happen to them? :(

Tried to draft $80.93 after they took 40 a week earlier. Bill wasn't due for 2 more days they said the extra fees are for reconnect fees

Horrible services waste of time save your self from headache and frustration there is better services out there and T-Mobile is not it by far!

Took them 3 months and numerous phone calls for them to getting billing set up correctly and to apply a rebate