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Tessa R.

Contributor Level

Total Points
93

1 Review by Tessa

  • T-Mobile

11/11/19

I had no issues with T-Mobile until the end when we were trying to cancel our account because we were planning on moving. First of all, I had to pay over $100 just to cancel (this was not including paying off my phone or Apple Watch, I had already done that). Second, after we cancelled for about a month we got an auto withdrawal for the same monthly amount as usual. When we called they said that since we canceled on the same day as the new cycle began, we had to pay for the whole last month instead of just the day use. If that's a policy then fine but at least tell me that when I cancel! The amount was also including payments for items that I previously paid off to cancel! I told them it was a mistake but they said there was nothing they could do after talking to 2 different managers. Look, if that's some sort of policy that's fine but why didn't they tell me that as a heads up when I talked to them in the first place? We though that was the end of it but today, 3 months later we got another auto withdrawal from T-Mobile! We called customer service AGAIN & they said that apparently the tablet we got for free (as a promotion a while ago) wasn't paid off & needed to be paid off! So why did they tell me I paid everything off months before & why are they making me finish paying for it if it was free over a year ago? Overall, just to cancel we ended up paying over $500 AFTER paying off our devices. This company cares about you until you want to cancel & then they don't care. Their service is horrible & the company we are with now, we are paying less for 2 phones than we were with T-Mobile for 1 phone. Will never go back.

Tessa Has Earned 13 Votes

Tessa R.'s review of T-Mobile earned 13 Very Helpful votes

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