T-Mobile

Try and get their promises in writing. Good luck!
I had been with Verizon for over 10 years with excellent service. Apple would no longer update my iPhone 6 so I was forced to get a newer model. T-Mobile was advertising a Buy One Get One (BOGO) but it was really only $700 credit and required entering into a two year service contract with T-Mobile. But I regretfully switched anyway as it seemed like a good deal. The store said it would take two months for the credit to appear on my bill. When it didn't, I called and they told me I was not entitled to the BOGO unless I signed up for a more expensive plan (which over two years would cost more than the $700 credit). I made a scene at their store on a Saturday because of the salesman's lie so they gave me a partial credit with a promise of more after the manager conferred with her supervisor during the following week. She never called, she did not note the promise of additional reimbursement on my account, the number on her business card is a recording that says to visit the T-Mobile website and now three months later the store is closed. Calling T-Mobile does no good because the employees who answers have no authority to do anything other than apologize and T-Mobile only has a PO Box in New Mexico if you want to try to get compensated or complain. Also, they told me it's a store issue which are independently owned so there's nothing they can or will do. If you are still gullible or naive enough to deal with them, see if they will put their BOGO offer in writing and signed by a manager. They won't because they have no intention of honoring what they promise. I saw these warnings on the internet but didn't pay close enough attention at the store. Now I'm stuck with crappy wireless service for two years and being screwed out of hundreds of dollars by a T-Mobile sales persons and supervisors lies. Stay away from T-Mobile.

Where does one start! Think of them like that 1 ex that you had! Really do! In was a Sprint customer now forced into this so called business. They use scam sales tactics unless your a new customer! Been with S since 1996 tried and switched over 2 day of the merge 2019 from trying to port my number to even closing the account 37 trips to the branch 8 days at over 4 hours
1 day with 6 hours still could not close the account or port the old number into a new t mobile line! Yes part of there tricks has to get a new line to keep my old number! Said I'd continue to pay and have the same phone service as sprint fast forward till March. They closed my account...
took me off auto pay and said merge effected. So then it became pure unpleasant problems when they asked to switch sims cards again another battle with tmobile as I never got a clear answer as to who was going to be the carriers still have the sprint sim card and was still on sprint network ran by tmobile. Phone suddenly was slow nor connections not working correctly dropped call. Got a new card and was told not asked
that ill still be on sprint! Donkey honkey jibberish is all I hear from this place called and Got the good ole non customer service agent that is a sales representative also. They all are! Beware cause if you want a supervisor to take over they are that as well. Bill went from 55 to whatever they feel like charging im still under sprints old contract. I've yet to hear back there legal side of the billing. Just run do not even make any contact run and know its just like that one ex had to have everything and all your money won't own up to there own faults and drive you crazy! That narcissistic ex that 1! Good luck if thats what you like!

Shortly after signing up with tmobile my info was stolen in Ca, from a tmobile store. I live in Mi. My phone was turned off and a new metro phone was opened at a tmobile store in Ca. Then they accessed my coin base account through my info and received the confirmation text from coin base to my phone which was now a metro phone. They then cleaned out my coinbase account then went to my bank account associated with coinbase and tried to withdraw funds from that account. Luckily, my bank wsaw this for what it was, fraud, and contacted me. That account was immediately closed. Even though my tmobile account was closed and then opened with another tmobile phone, metro, in 15 minutes. It took me 2.5 weeks to get my phone number back, a number I had for 15 years. Both the rep at the tmobile store here in Mi and I reported this to the tmobile fraud department no less than 5 times. I have never been contacted by tmobile concerning this issue. Back when this all was being sorted out I was offered a $420.00 credit to pay off my iphone from tmobile. They now refuse to honor that offer. I switched all my lines to another carrier except the one that had a phone agreement associated with it. I can not unlock this phone to switch because tmobile will not honor the agreement. Also, when switching all my lines one was suspended and not turned off. They continued to charge me on a monthly basis for this line even though I had cancelled it. Multiple calls to the to mobile "experts" have only resulted in literally hours of wasted time and frustration because they can not or will not read the notes associated with this account to understand what actually is happening. STAY AWAY FROM THIS CARRIER AT ALL COST

They promise you Apple TV for a year with new service. But it's a big lie. It's impossible to get it.

Having been a T-mobile, Verizon & AT&T customer. I've had the benefit of comparing all of the major US carriers and here are some of my thoughts & experiences as a T-mobile customer for the past year.

Pros:
- A pretty good value depending on your market.
- Their customer service team seems to try a little bit harder than most of the major carriers.
- T-mobile Tuesdays is a pretty sweet perk.

Cons:
- Data throttling will leave you extra frustrated in times of need.
- Service can be patchy in areas even if you live in a large urban metropolitan.
- Doesn't value users data hence the bad rap with many data leaks.

I scored a great discount with my employer which ultimately was the main motivation to switchover to T-mobile. Perhaps the deal was too good as I got overzealous and added on my in-laws to my plan too. That changed my rate plan. After more than a total of 60+ hours working with customer service for a couple months, many unfulfilled escalation tickets, and manual bill credits. We were able to revert my plan back to the correct discount. The straw that broke the camel's back was the data leak that left millions of customers personal information exposed and for me, that was not worth the headache. Not too mention the data throttling in times of need that would make loading just the Google landing page impossible. As I cut my relations with T-mobile after getting back my plan to $62/month for 5 lines (I know, it was a really good deal but not worth the headache to deal with T-mobile's shenanigans) My final bill came out double what I usually pay although I cut my service 2 days after the service period. After calling the so called T-mobile "Experts" they were able to see my past billing payments and price but weren't willing to make one final bill adjustment to reflect that previous monthly rate. That left a sour taste in my mouth about their business practices and I can confidently say, I will never consider T-mobile's services for my wireless needs nor will I ever recommend their service to my family, friends and even enemies.

March 2, my husband came to me with a T-mobile representative on the phone. He said T-mobile has an offer to get us 3 new phones, 2 laptops for less than what I am paying now. The only reason I thought about it was my college child was having service issues at her school in Maryland with our current provider. I didn't do my homework to see the pros and cons of T-mobile, and I went through the process of switching. After 70 minutes on the phone, lots of distraction from the representative I esign one of the 4 emails sent concurrently. We was promised our equipment within 2 business days, we can cancel contract if something goes wrong, all these promises and all were lies.
I started reading the emails and saw the problem that the phone ordered was not the phone I wanted or believed we were getting. The representative Ty called me back because I was going to give him another sale. But I had to inform him that the phones on the order was not the ones I wanted. He began stating, you signed the contract, i asked you twice about order, he then stated except phones, if you don't like, turn back in. Now, at this time, I feel duped. Upset with my husband because he didn't do his homework on this company and now they have my $182.17 and a week later, I have nothing. Many attempts to cancel order, but they won't let me, even though the phones are still in their warehouse. I called corporate *******000 and to no avail, the run around, their corporate office no longer have a customer care department as of October 1st. I emailed the supposed CEO mark sievert, I will see what will happen. Consumer's before you get into business with a company, do your homework and read others reviews on that company. After this fiasco, I read the reviews and T-mobile has numerous 2 stars. The only reason I am giving them any stars is because of what they give new customers all the equipment at a reasonable cost and I can't give them no stars.

So recently (near the end of Febuary), I was gifted a Samsung Galaxy S21 FE. My uncle who had gifted me the phone had my phone on his family line. I was able to pay my bill during Feb, March and April with the fee of $54 USD. Well, not April, due to the carrier adding an extra $40 out of nowhere. Then fastforward to the day before I wrote this review. (23 May, 2023). They are suddenly charging me for the ENTIRE family plan of four lines, racking it up to $264.72 USD. For lines that I do NOT have control of. My line is simply a PART of the family plan, and I wanted to pay MY line and MY LINE ONLY. And then, since it was due yesterday, now today (24 May, 2023) It has doubled to over $450 USD. They SAY that my bill is supposedly only $54 USD, yet I'm slapped with fees for 3 lines I don't control, and some OTHER hidden fees. $264.72 USD JUST to turn my service back on? Ugh.

Along with all of those terrible things...the customer service is ZERO HELP. $10 fee for CUSTOMER SERVICE not being able to help? What?

Overall, a very scummy company. I suggest finding a better carrier/company, even if it's a little more expensive. There is a REASON why T-Mobile seems so cheap. They want you to BELIEVE that right before they begin unfairly taking your money.

DON'T TAKE THE BUY ONE GET ONE FREE PROMOTION, BECAUSE IT'S A TOTAL SCAM! THEY WILL ADD $20 MONTHLY INCREASE TO YOUR CURRENT PLAN, WHICH FOR 24 MONTHS IS 480 AND THEY WILL CHARGE YOU EXTRA FEES, SO YOU WILL EVENTUALLY PAY ALMOST FULL AMOUNT ON THE SECOND PHONE(ADVERTISED AS A FREE). AND GOOD LUCK TRYING TO RESOLVE ANYTHING TROUGH THEIR CUSTOMER SERVICE LINE! WHEN I FIRST CALLED, I HAD TO WAIT 19 MINUTES AND SHE WAS NOT ABLE TO FIND THAT PROMOTION! THE EXCUSE WASREALLY! SECOND CALL WAS OVER 45 MINUTES AND I TOLD THAT EVERYTHING WAS FINE, BUT IT TURNS THAT THE GUY GAVE ME A PLAN THAT DOESN'T WORK WITH THE CURRENT BUY ONE GET ONE FREE SCAM! 3RD CALL WAS AROUND 1 AND 55 MINUTES AND AFTER A LONG AND EMPTY NONSENSE TALK, THE SUPERVISOR TOLD ME THAT THE PHONE IS ON THE WAY AND I HAVE NO CHOICE, BUT TO ACCEPT THE PLAN INCREASE OR RETURN THE PHONE VIA FED EX!
AS A CUSTOMER THE OPTIONS ARE VERY LIMITED, BECAUSE VERIZON ARE EVEN BIGGER SCAMMERS AND THERE IS NO DIRECT LINE FOR COMPLAINTS(T-MOBILE). TAKE YOUR TIME AND LOOK TWICE, WHEN SIGNING ANY DOCUMENTS WITH T-MOBILE OR YOU WILL BE SCAMMED!
BOTTOM LINE - I HAVE A HEAD ACHE AND I WILL HAVE TO PAY THE FULL AMOUNT FOR THE TWO I PHONES ONE WAY OR ANOTHER!

Contraté el servicio de internet para el hogar de T-Mobile en junio de 2023. Después de usarlo por unos meses, la señal se volvió pésima, así que intenté cancelarlo en diciembre o enero. Pero esos hijos de PT no me dejaban acceder a mi cuenta para cancelar, decían que necesitaba alguna estúpida autorización.

Finalmente logré comunicarme con esos estafadores en abril o mayo. Les dije que solo quería suspender el servicio, no eliminar mi cuenta. Dijeron que sí, que solo costaría 10 dólares al mes para suspenderlo. Bueno, acepté, pensando que era lo mejor.

¡Pero esos tipos son unos mentirosos de mierda! El 8 de junio me cobraron $89.47, ¿por qué diablos? ¡No había usado el maldito wifi desde enero de 2024 y estaba desactivado! Pero lo peor es que esos deshonestos hijos de puta me aseguraron que la suspensión costaría solo 10 dólares al mes por 90 días cuando pregunté. ¡Luego me cobraron casi 90 dólares sin avisar! Su supuesta "sin cargos ocultos" es pura farsa.

Solicité un reembolso por el cargo fraudulento de $89 y esos miserables me dijeron que ni pensarlo. ¡Solo ofrecieron acreditarme, lo cual no era lo que yo quería!

T-Mobile es una empresa de estafadores, operando un esquema descarado. ¡Manténganse lejos de estos mentirosos sin ética! Después de esta estafa, me llevo mi dinero a otro proveedor.

I have had Verizon for over 20 years and it's quite pricey. So with all these T Mobile commercials we were going to make the switch. We wanted to keep our phones and phone number. They required a card on file but I was advised I would not be charged anything until we switched our phones and started with them. They sent me SIMcards which we received 3 days after my conversationwith them. In the meantime I still hadn't received any confirmation from them regarding the monthly charge, and plan info which was to include unlimited data, talk and text in writing. I advised them that until I got a confirmation of monthly charge, etc... I will not switch phones. (Keep in mind, we are now 2 weeks in). Eventually after receiving emails in return with double talk and still no confirmation I asked them to cancel the switch and if we decide to go with T-Mobile we will go to a kiosk.
Well... I happen to have had a small pile of mail from about a weeks ago that I hadn't had the opportunity to look at because it was picked up by my teenager and put in the wrong place. In that pile was a notice from T-Mobile that stated that in order for them to continue service they would require a deposit. Basically, had I did what they wanted and switched all of our phones over, they would have then cut the service until they got this deposit. And they still never gave me monthly charge info in writing. After laughing and being very happy that I never made that change, I decided to write this review because my guess is they probably do this to people that may end up with no service or much higher monthly charges then they anticipated.
We are still probably going to change carriers eventually but definitely not T mobile.

Forces you to have autopay. After you leave they will keep charging. And the customer service has no idea how to fix it

I was with T mobile for about 5 years. Their customer service declined towards the last year. I had 6 lines, and one of them came with get 1 line on us deal. But when I switched my phone number for one of them, they started charging me for the 6th line. I tried to tell them that the 6th line was a free line because it was part of a deal, but the customer service rep just kept telling me that I would get credit for the 6th line the following month. I called for the next few months to correct this error, but the customer representative said that they can no longer help me. Because I changed to a new number, I was no longer able to get the 6th line for free. I spoke to another supervisor, and he said that he will fix everything, but the following month, another customer rep said that it was in the notes that I was told that I would not get the 6th line for free, and that I acknowledged that I was no longer able to get the deal because of the new number change. This was entirely false.

So not wanting to deal with T mobile customer service any longer (and shocked by the false statement made in the notes), I switched to Verizon (where the customer service is much better) and found out that I had a credit from my prior T mobile account. I tried to get the credit issued back to my credit card, but they told me that I had to go into a T mobile store to get the money that was owed back to me. I asked the customer service rep that I wanted to speak to her supervisor, but she hung up on me.

T mobile customer service over the phone is horrendous. I am not sure which contractor they are hired to help with customer service, but they need to do something about it. I am not going back to Tmobile.

It's a very very bad customer service when I ask the supervisor it worth not help anyone and he doesn't care about the client I don't like T-Mobile after I switch it from Sprint Sprint the best

I decided to do the 10-day free trial to see whether their equipment was any better at internet versus my own. When I tried to return their device before the end of the 10 days it was a huge effort and several long phone calls and then they convinced me to try a few more days with some adjustments to the setup. I finally agreed after they told me they would not charge me if I was willing to test out their device for those few extra days. So I tried it a few more days, it still did not work, and then I tried to return it. Since then I did manage to return but it took probably 2 hours of phone calls just for them to finally give me the return label. And then they still charged me $54!
I asked them to remove the charge. Once again it was two or three phone calls just to finally find someone to help and then they insisted that although the account number was on the bill that they had sent me and they were able to find my name and address, they could not cencel the charge unless I remembered a four digit PIN they say that was set up during the approximate 2 weeks that I had their device in my home! I did not remember the four digit PIN and then they insisted that the charge could only be removed if I went in person to a T-Mobile store. I finally drove to a T-Mobile store. The assistant was very helpful but he told me it would probably take him a half an hour to try to get the charge credited, and he said he would call me when done. When he did call, he told me that in the meantime T-Mobile had sent my $54 account to collections! And he had no information and no way to tell me where it had gone.
Just be warned, T-Mobiles acts like a scammer. What online company first tries to bill you for a completely invalid and unauthorized charge, and then insists that they can't make correct that charge unless you personally drive to one of their stores! That's crazy and so so dishonest. BTW I just saw today they only have a 1.2 rating with Better Business Bureau -- that that is another warning sign about a dishonest company. Do not waste your time with them. You will be sorry.
(Over the years I've used sprint, verizon, at&t, and my kids use XFinity now. I never ever ever had any experience with them like what I had with T-Mobile.)