T-Mobile

Fraudulent account opened by a high pressure salesman. I said "NO,NO,NO" four months later I am still being billed. Equipment was sent and returned. Credits were issued multiple times. I am still being charged and now have a collection notice. Panama City, FL customer service is useless!

This company is absolute garbage. I have "had" home wifi for about a month. They finally, after much back & forth, shipped me the modem which does not work at my house. I cannot log in to an account because my email is linked to an old account from 8 years ago that hasn't been in service since then. They cannot seem to fix that, I have no idea what an account number is or any way to find it. No one there can seem to help me at all. I call & am told to drop off the modem at my nearest store. I tried that & they will not accept it. They cannot send me a label & I REFUSE to pay these people any money but I'm sure it will end up on my credit that I will then have to fight.

I ordered a new phone online as they didn't have it at the store. It's been a week and I still don't receive it. It is lost somewhere with UPS and nobody knows where it is. T-Mobile takes zero responsibility, UPS solution is "keep tracking it"...
I opened a live chat with T-Mobile, in which one representative told me the phone would be here on Monday. It is Wednesday and still no phone. Of course, they already charged my debit card with the upgrade. They ask for a signature at delivery. Am I supposed to stay at home forever waiting for a PHONE?
When I asked to cancel the purchase, the answer was "You can't as it is already with UPS".
Never ever again.

I have their internet service. It's working pretty well for me. But once you sign up you will never talk to them again for follow up service/questions. I have called several times in recent months and after being on hold for 20-30 minutes I gave up and hung up. I simply do not have free time to waste like that. Based on my income T-Mobile owes me hundreds of dollars in lost time.

I contacted T-Mobile this morning trying to open a prepaid auto pay business account. My phone checked out fine. Went to the cart to try and pay and I kept getting a technical difficulty pop up. So I called into the business center. Spoke to a very nice lady. I can't believe they are having such technical difficulties they cannot sign up a brand new business account. My confidence is destroyed! My first impression is unbelievably negative! And I can't believe the Federal communication commission allows this with every single cell phone service provider. I have had them all in the last two years. They all stink! We as Americans are total freaking idiots to allow this! We are the power! We decide who stays in business!

It is a good option for those who want to get a stronger reception. They also have some very good data plans that will fit everyone no matter how much their budget is. I have enjoyed every moment since I moved to t mobile. They know what they are doing with their network.

I have planned to buy a Smartphone online. At the time one of my friends suggested to purchase from t-mobile.com and said me that it is one of the best company.
So I ordered one phone from them, and they delivered the product within the 3 business days. Their customer support team is not responding properly.
I have send a mail to them after paying the bill but there is some delay in reply. Otherwise the product quality is just okay.

Never had any worst experience than i had today to talk with customer service of T Mobile
Just for a small information about my plan i have to wait for 1 hour 22 minute and they keep transferring me from one to another department and finally i have to disconnect line without
Resolve my problem their system is very slow can not pull even account information seven time i have to repeat all my information i think if t mobile work with this kind of staff soon either
They have to close or merge with any Good company. I m really disappoint
Having issue with service and billing without asking me they change my plan and keep adding new numbers just to collect extra money.
Bobby

So... we decided we would try the new home internet that T Mobile is so proud of. Well 2 weeks after making that decision, I am done. I have spent more than 4 hours on the phone with nine representatives. I have been transfered, hung up on, issued a new router and I still have no internet service. This last week, I went on vacation. The representative that I have been working with said she would suspend my account while I was gone if I would allow her to continue troubleshooting once I returned home. I don't know why I am surprised that my account was charged for service that I have yet to receive. We returned home from vacation yesterday and the representative called me tonight to continue helping me. I told her that I was done, cancel the service, at which point she explains to me that I can only get half of my money back. T Mobile seriously charged me for a service I was never able to use, not to mention the hours of my time invested for nothing. PLEASE THINK TWICE.

Disgusting customer service that's T-Mobil! The support service manager cannot correctly take the card details for process to the automatic payment. It's not professional. But, they don't even try to correct their mistakes and apologize, they try to take more money from you and convince you that it's your fault. It's easier to use free wi-fi in a cafe than to do business with this company.

Phone service went down 3 to 4 days ago. After MUCH research, the coverage map said there was no interruption in service. After digging deeper we do have a tower being "Updated "... well and good. 4 days no service? And, no projection as to when it will be completed. I dont k ow if i have to wait hours, days, or weeks. Remember, its been 4 days of no service already. Customer service has no answers. I have spent hours trying to get answers. HOURS! Apparently this was a planned service, yet we got no heads up as to possible issues. At this point. T Mobile is a waste of time and money.

I called 3 times and had to repeat my original conversation each time. The first 2 times I was told someone would get back with me with an answer within 48 hours and no one has, it's been 1 month and the last time it's been 1 week. So I called today to give them one more chance and Nothing... you shouldn't have to beg for service. I am going back to Verizon. Totally disgusted with them. You get what you pay for...
Don't get the Z fold 4 phone, bad reception and distorted screen

Do not make the mistake that I did by going with T Mobile. They are rip off artists. My brand new I phone never worked. You couldnt dial my number from a land line.
They refused to acknowledge that there was an issue. They would only do the most basic trouble shooting with me. Everytime I called, they would do the same troubleshooting. Plus they never fixed the problem. Then they patch you through to an expert. They out source this service and put the charge on your credit card without your permission. The name of the company that they out source to is called SR Now. The customer service representatives pretend they have never heard of this company.
Bottom line: T Mobile lies, cheats and steals from their customers. I literally have never experienced worse customer service in my 62 years of life.
The absolute worst company I have ever had the experience of doing business with

T-Mobile will take every opportunity they can to screw the customer. Their customer service is worthless. They over-bill and will not correct it. They also give inaccurate information which resulted in me being strained in a foreign country. Do NOT use this company!

T-Mobile advertises their customer friendly policies and their price lock guarantee. But recently T-Mobile has raised their prices by $10 if you do not give them a debit or bank card for monthly charges. That means if you previously used a credit card to pay your monthly bill and even if T-Mobile never had an issue with that method of payment from a long term customer, they will eliminate their $10 discount, effectively raising their charges in violation of their own price lock guarantee.

I have been with T-Mobile for 20 years. The last year they have gone downhill so bad. It's pathetic you call and you get these foreigners but you can have understand who don't know what they're doing or don't want to do it and they switch it back and forth and want to keep you on the line telling you this and that and they tell you they take care of it and lo and behold 3 days later or two weeks later it's right back. I've been with them for 20 years. I'm trying to get a pin number to transfer my phone number. I have been doing that for 4 days now. 4 days and I still haven't got it. They do not know what they're doing. I would not recommend T-Mobile to anybody. Nobody 18 years ago. They were good but they're garbage now

I switched from straight talk to t mobile. The worst mistake I ever made. Not only could they not get my phone to work but they issued a number for my wife's phone that I did not request. Then they want to charge me a full month for $210. Even though I have not been able to call or text. And I requested a cancellation 8 days after I got the phone plans. And now I can't log into my account and they can't help. Piss poor company. Stay away from these people.

I've been using T-Mobile for about 10 years with no complaints. Their customer service is outstanding. Of the 4 mobile providers I've used, they are the only one I've stuck with long past the contract period. I realize that at first their rural coverage was not as good the 2 big companies, but the price was also half of what the others were charging. It seems that now their coverage is as good as any and yet the price is still half of what the others are charging. They are also the only company that offers to reduce my costs by telling me when they have new monthly plans, with no contracts or strings attached. Hat's off to T-Mobile for their integrity.

T-mobile, you messed with the wrong person! It took me 5 conversations and 5 different stories, false promises and sending the phones back and now they say they didn't get the phones. I have to find the tracking number or they will charge me right before Christmas the non sale amount! It's pretty much if you can't prove u sent the devices back they will claim they never got them. They will try their very best to stall you until the 14 day trial time is over with " I will call you back within 24 hours regarding the matter" and again and then nothing, hoping you will forget. Write down names and numbers and record conversations to start and don't give them your account number!

Purchased a prepaid plan
Would not work in Mobile. Took phone back to store. They said is was the sims card. Put in another new one. Still no service.took it back to store the next morning and they said no refund on prepaid plan.
Beware! They stole my $51 and my time. Terrible company. Went to Verizon and same phone works great!