tech j.

I've been using T-Mobile for about 10 years with no complaints. Their customer service is outstanding. Of the 4 mobile providers I've used, they are the only one I've stuck with long past the contract period. I realize that at first their rural coverage was not as good the 2 big companies, but the price was also half of what the others were charging. It seems that now their coverage is as good as any and yet the price is still half of what the others are charging. They are also the only company that offers to reduce my costs by telling me when they have new monthly plans, with no contracts or strings attached. Hat's off to T-Mobile for their integrity.

For over 10 years, I had a 5 vehicle policy with 21st Century. So plenty of experience with them. I'm really happy to be done with them. As a preface, I will point out that I was the perfect customer for an insurance company. Never filed an insurance claim in my life. Never been in an accident. Haven't had a moving violation since 1983. And have never been late on a payment to them or anybody else in my entire life.
So how could I have such a distaste for them? Well I can't count on all my fingers and toes the number of hours I have spent on the phone and at the computer ironing out all of the mistakes they make. And if you think dealing with outsourced customer service reps is a debacle just wait till you have to deal with this company.
The final straw was when they credited a partial 6 month payment back to my credit card with no explanation. When I called them they told me they were canceling my policy. They hadn't even notified me. When I called to ask why, they said they have new underwriting guidelines and my motor home doesn't meet the new guidelines. They told me that I would have to provide proof that I have insured the motorhome with another company or proof that I have sold it before they would reinstate my policy.
I couldn't believe it! And with no notice! I'd had that motorhome insured with them for over a decade and spent well over $20,000 with them and never filed a claim or had an accident or citation and never a late payment.
So here is the final straw, but typical of what you can expect from them. They sent me a bill for a $50 policy cancelation fee.
Do yourself a favor, steer clear of this company. The silver lining to this story is that when I left them my insurance costs were reduced significantly.

For 20 years Rackspace provided the highest quality of service and support. You could always speak with a knowledgeable technician here in the United States who fully understood the technology. Unfortunately, that has changed. A few months ago, I called for support and had to speak with an outsourced technician who I could hardly understand and who could only read scripts as responses. Because I had always had great support previously, I shrugged it off. But then, they start having major infrastructure failures. In early November 2022 their POP servers went down. Then in December 2022 their entire Exchange server infrastructure is shut down by what they have stated to be a ransomware attack. This time they are down for days and have stated that they don't know when they can restore service or if they will be able to recover customers data. In an attempt to help their customers, they are offering a migration path to their 365 server offerings. I tried to make this migration for one of my clients with no success. After 2 days of attempts and many phone calls with technicians who speak a completely different brand of English, and who didn't have access to the technology required to overcome the hurdles. I eventually spoke with a U.S. based technician who had been pulled in from another division who was able to overcome one of the hurdles but was still unable to help fully migrate to the 365 service. At this point my client's email had been down for 3 days with no service restoration date in sight. I realized now that this was completely untenable and moved the client's email accounts to another provider. This is a sad divorce for me because we had a good run together for 20 years. I hosted many of my client's email at Rackspace and took comfort that they were a great company. During the hours I spent on hold through this event, I googled to see what has changed at Rackspace. It appears everything. They aren't the same company they were. They now outsource support. Perhaps the new ownership found cheaper engineers as well. As a cyber security professional, I am always on the vigil for ransomware and other malware that may affect one of my clients. I never anticipated Rackspace would fall to ransomware and not have a readiness plan in place. I know it's easy to sling mud from an internet post, and it is likely that this could have happened to any of us. And I'm sure it has happened to many who thought they had good cybersecurity and a solid recovery plan in place. But, after this incident I no longer have any faith in Rackspace and I will be moving my other clients to another prover as well. Sorry Rackspace. We had a good run but now I'm out.

I've been using mail.com for over 20 years without one problem. I initially created the mail.com account as an expendable burner account back in the 1990's but it worked fine and I got a great email address so I just kept using it. I used it for things where I didn't want my business email exposed to advertisers and spammers. I had other similar free accounts from other providers that I abandoned when the spam got to thick. But the mail.com account never got hopelessly overrun with spam so I've kept it and used it regularly. Perhaps they have a lower tolerance for spammers. I was just reading their reviews and most people who left poor reviews complained of being blocked. I wonder why? Perhaps they are the spammers. I've have been an IT professional and Systems Analyst for over 30 years. I don't know anything at all about mail.com as a company, who they are, where they are, their fitness, etc. I only know I've have been using my mail.com account for over 20 years without a single hiccup. I even prefer it over my gmail account. I've recommended mail.com to others who have used it for years also without problems. So there you have it. My $0.02 is 5 stars.