Swimsuits For All

In regards to trying to use credit Feb. 2021. In late Nov 2018 I ordered four different swimsuit sytles in hopes that one or all would fit for a vacation. Unfortunately only 2 of the 4 fit. After looking at their return policies I was going to get very little back with return shipping (for each suit), etc. I opted for their "Never Expires" credit instead and returned them. In February of 2021 I went to place an order and it said my credit which was in the form of an E-Gift Card that "NEVER EXPIRES" was "Not Found". I called Customer Service and they were of no help at all! She was very smug and first told me I shouldn't have waited so long (2 yrs and 1 month). Insisting I wanted them to look into where my credit had gone she put me on hold for a minute and then tells me that after 3 years of nonuse they are dumped from the system and sent to the govenment as unclaimed funds. After I hung up I realized it hadn't been 3 yrs, it was 2 yrs and 1 month (rcvd credit 12/27/18). So I have been searching weekly to find my unclaimed funds and nothing! I sent them an email 6 weeks ago asking where my money is, received an email stating they received it and would be responding back and nothing. Looks like I am out $92.00 and they have doubled their money by selling the suit twice. FRAUD.

This is by far the WORST company I have ever ordered from. I tried canceling my order right away and they said I only have 25 minutes to cancel. However I was on hold 45 minutes before I could get anyone to respond. They would not cancel it, did not send me a return shipping label. I called back waited another 45 minutes took 1 week to get a return shipping label emailed to me after I called and emailed them multiple times. I also requested they put the money back on my original form of payment and they told me I would get an E-Gift Card. I was then put on hold waiting for a supervisior because I did not want this suit to begin with and they hung up on me while I was waiting. I had requested original form of payment when I spoke to them the week prior and it seemed to be no problem, but now it is. It is not fair to get a gift card when I am returning an unopened package that Ive been canceling since the minute I placed the order. I have NEVER dealt with a worse company. Not to mention I placed 2 other orders that day (before I knew the hell I would be dealing with) and they canceled 1 order and could not explain to me the reason it was canceled. I literally have NO IDEA how they stay in business with such terrible customer service.

After returning products ordered totaling over $ 120. I only received $59 back on my credit card AND then they asked me for an additional $12.99 for a restocking fee. DO NOT BUY FROM THIS COMPANY

Absolutely horrible shipping and customer service policies. If you order standard shipping it takes 4-5 weeks to arrive. I placed an order on April 9 and paid for three day shipping. I leave on vacation April 21 and figured 12 days was more than enough time to receive my item with 3 day shipping for my trip. When I got the confirmation for shipping email it showed the suit would not be arriving until May 2, more than 3 weeks after I placed the order! I contacted customer service in which they emailed me a response saying they accidentally shipped it ground and would refund the shipping fees. That doesn't do me any good as I ordered the swimsuit for the upcoming vacation. I called customer service in which they said there wasn't a mistake it's just that they don't offer three day shipping to where I live which is hawaii. When I asked why she said because it is considered international. Are you serious? She said there wasn't a single thing she could do. No apology, no explanation, instead it was more of oh well too bad. I asked to speak to someone else in which her response was "everyone else will tell you the same thing". She finally got someone who said he was a manager and all he kept saying was "sorry but we can't give you a refund or do anything about it. Hawaii is international shipping." When I explained that I won't even be home when the suit arrives as I will be on vacation and no one will be able to get the package that should have been here tomorrow, his response was "can't you find someone to help you? There's absolutely nothing we can do. Three day shipping isn't available to hawaii because it's considered international shipping." Absolutely no help. If three day shipping wasn't available to hawaii why did they allow it as an option, why did they just ship the order standard without contacting me to inform me of their error and their policy and to see if I still wanted the item? I will never use them again. Their lack of professionalism in handling issues and concerns are the worst I have ever encountered with a company. I wonder if Ashley Graham knows about this scam and supports it? I will definitely stick with Venus Swimwear which is based out of Florida and gets me my product in two days.

Order my swim suite back in the beginning of June it is now the middle of July! Haven't gotten it yet! I have called customer service several time, they keep saying the same thing over and over they don't care! If I were them I would be looking for a reliable delivery service... ever hear of UPS or fedex I bet if they put it in a mail box I would have gotten it faster. It took them over 10 days for my order date to even ship it out... this place is a real joke. So now i have to wait 30 days from when it was shipped to even put a trace on it. Summer will be over!

This company needs to be SHUT DOWN. They are Swimsuits for all but under the umbrella of "Fullbeauty Brands" and the parent company is Apax Partners. President CEO Stephanie Sobel. They are nothing short of evil. They will steal your money, they will send you the wrong product not send you yours then charge you for the wrong item that they sent you and charge you to return it. Make you run all over trying to find somewhere to return it and still no refund. They will hold you hostage and not give you back the money they stole from you. Absolutely horrific. Please please do not buy anything. This company is absolutely awful and should not be in business. There are thousands of reviews for same Issues. They take your money period. I have filed with the BBB and Tomorrow I will be contacting New Jersey Attorney General. Again the only way to stop them from their illegal actions is to pass the word and STOP ALL PURCHASES. Don't let them take any more victims. I am going to try to see if there is a way to start a class action suit.

Terrible quality. Sizing not accurate. It cost me $23.00 shipping and $10.99 to return, what a waste of money.

Do not buy from them. They charge to return items even if it says free returns. I also got hung up on

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All reviews Footwear and Clothing Swimsuits For All 310
Swimsuits For All - MISSING GIFT CARD EMAIL CREDIT

2 hours ago
NOT RESOLVED
4.4
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I WAS ISSUED AN ECARD IN THE AMOUNT OF $100.

I PLACED AN ORDER FOR $300. I RETURNED THE MERCHANDISE BECAUSE THE BATHSUITS DID NOT WORK FOR ME.

SWIMSUITS FOR ALL CLAIMS TO HAVE CREDITED THE ECARD IN AN EMAIL, HOWEVER, I RECEIVED NO SUCH EMAIL. I CAN SEE NO SUCH RECORD OF THE RETURN ON MY ORDER HISTORY, ONLY THE PURCHASE.

THEY ARE NOW SAYING THAT THE $100 CREDIT IS NOT TRACEABLE BECAUSE THEY PURGE THEIR RECORDS EVERY 90 DAYS - I HAVE NEVER HEARD OF SUCH A PRACTICE... IT IS RIDICULOUS!

WHAT A RACKET. I WONDER HOW MUCH MONEY THEY MAKE SCREWING CONSUMERS OUT OF CREDITS THIS WAY?

I THINK THIS POLICY MAY IN FACT BE ILLEGAL.
ZERO CUSTOMER SERVICE. VERY POOR POLICY!

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Bought three tanking top suits. Hand washed them all after wearing 1 time. Underwire is now sticking out in all 3! Customer service is a joke!

I used to order all my suits from here, until the shipping became insane... $19.99 for standard shipping for a dang swimsuit is insane!

I cannot not emphasize enough… DO NOT, I repeat, DO NOT ORDER FROM THESE LOSERS. They will, "oh your order shipped this morning". It didn't. I contacted the company to cancel the order advised them I would refuse any order that arrived at my door and that I would be contacting my credit card company. I sent the letter to the address provided on their website the same day, May 5. NO RESPONSE. NONE.

Then I see they have changed my credit card on May 12. Seven days AFTER IT SUPPOSEDLY SHIPPED and, well all know, they don't ship BEFORE they process the charge. So lies, lies, lies. These are coming from CHINA and the orders must be placed by smoke signal for the length of time it takes just to get the order processed, then another 12 - 14 days shipping on top. OH PLEASE! HOWEVER, I have received two catalogs since placing the order on April 26th but no swimsuits. UNBELIEVABLE.

The Customer service rep which is a contradiction in terms and such a joke, talked over me the entire time as did the Supervisor I spoke with today in an utter rage. That's their ploy talking over you. These people are rude, discourteous and incompetent. They DO NOT CARE ONE BIT ABOUT YOU, YOUR ORDER, OR YOUR OPINION. ALL THEY WANT IS TO SEPARATE YOU FROM YOUR HARD EARNED MONEY AND THEN DISPUTE RETURNING IT TO YOU BECAUSE THEIR SERVICE/PRODUCTS AND SIZES ARE CRAP.

Clearly they are unconcerned about their business reputation because there will be just another sap down the road who will bite.

I am BEYOND enraged.

AGAIN… DO NOT BE A SAP - DO NOT ORDER FROM THIS COMPANY.

CONSIDER YOURSELF WARNED.

I have been shopping with Swimsuits For All, and their many related companies (Woman Within, Full Beauty, Roaman's, King Sized, Brylan Home, etc.) for years now. I swim a lot and purchase a LOT of suits. I have never once had a return problem until now. I purchased 3 swimsuits in the size I regularly buy. Every single one of them were FAR smaller than the same exact suit, same exact size as I had previously purchased. I sent them back for an exchange. Got the replacements: one of which was just as bad sizing wise. I returned that one for a store credit, which now I will never use. That was a month ago.

Today I received all three of the original suits back in the mail with a note saying that they were "old/worn merchandise" and were refusing the return... AFTER they had already charged me for and shipped the replacements. Called customer service wanting to know what the hell was going on. I was told that they recently changed their return policy from 90 days to 60 days, and apparently in the chaos of the holiday season I missed this new deadline by a couple of days. I own a retail store, it was December. It didn't occur to me to check and see if they changed their return policy. I was told by "Eric" that a lot of this has been happening, but too bad, nothing can be done. Oh, and "Sorry for the inconvenience."

I guess each and every time I make one of my many purchases from any of these companies, that I must thoroughly read every bit of their website to be sure they haven't changed their policies. I have been regularly buying about 80% of my clothing from these companies for about 10 years now. I swim about 4 times a week and go through bathing suits fast. I can't begin to guess the number of times I've recommended Swimsuits For All to people at the aquatic center. I'll be letting everyone one of them (some who started shopping with them) know that this is NOT a reputable company any more.

Great job Swimsuits For All! Not only have they lost a long time customer of ALL their brands, I will be canceling all of their branded credit cards and will be certain to spread the word that none of these companies can be trusted.

Don't shop here.

Received my order the very next day after posting my rant. Overall I am pleased with the look & fit of my purchase.

The WORST customer experience ever! I ordered a swimsuit on July 4th. There was NOTHING on the website that said the suit was unavailable. On July 15th, I received an email saying it was on back order and would ship on 8/18. Really! I am expected to wait TWO MONTHS to receive a swimsuit.
I called last week and was told the swimsuit shipped. I called today and was told that it was in process, that it hadn't shipped and that they didn't know when it would ship. I asked them to cancel the order and was told that I had to wait for it to arrive but no one knew when it would ship, much less when it would arrive. Once it sat at the post office as undeliverable, the post office might send it back to the company and at that point they would be able to process a return.

We are moving out of the country permanently. I didn't know that an order placed in early July would not arrive until late August. I am out the $81 for the suit plus shipping. I will also write a complaint to the BBB.

Whoever you are at Swimsuits for all whose job it is to respond to these emails, please don't bother. You aren't gutted, you aren't sorry for my experience. It is very clear that you couldn't care less about your customers. I will make sure to repeat this review in as many places as possible so that others don't get caught up in your scams.