Swimsuits For All

If I could give negative stars, I would. I will NEVER buy from one of their brands again. My order came with a defective top. I emailed customer service (since their archaic site doesn't offer exchanges) and was advised I needed to CALL CS to exchange the defective item. The CS rep did not speak much English; just enough to tell me to return my item online and order the replacement. I had to pay return shipping (10.99 + tax) along with shipping & processing fees for the replacement (22.99 + tax). They shipped an incorrect item. Called CS and got another rep who spoke little/no English and refused to assist with an exchange or connect me to a supervisor who could help. She told me I had to email CS. Email told me to call. I called and got another rep who didn't speak English and told me to contact the email group. Round and round for more than 4 weeks between their phone CS and email CS teams. I finally got connected to a CS rep based in the US who was able to assist, slightly. After 3 phone calls the the US-bases CS phone team, I was approved to return my full order, less 34.81 in processing/shipping fees. So I had to spend 34.81 on NOTHING, along with ~40 hours calling\emailing their disorganized, unhelpful and essentially non-English speaking reps. Do yourself a favor and use a reputable store who backs their products with hassle-free exchanges and returns.

I ordered a bathing suit WEEKS ago, it was supposed to arrive the first time on 6/2/2020, but it was delayed until 6/5/2020. It's now 6/6/2020 and I have NO package AND my tracking number doesn't work. When I track from the website it says "READY TO GO", but there is not estimated delivery date now. Also says it should arrive via DHL but it's a FedEx tracking number and both sites say the tracking number doesn't exist. The SAME THING happened to my friend and she paid for expedited shipping and it still arrived over a week late. Will never order from this site again and will never recommend to anyone. Save your time and money, go to Target!

Just before Christmas, I received two swimsuit bottoms that I returned the end of April 2022.
I have no clue what happened. Was it lost in the mail for 8 months or did they lose it at their facility for 8 months?
Their explanation on their return slip stated "Returned, old damaged merchandise to customer". The two swim bottoms I returned to them and they returned to me after 8 months were still in the same new original condition.
When I originally received them, I tried them on, they didn't fit, I returned them with in a couple of days of the original receipt.
I will never order anything from them or any company associated with them, ever again.
I'm planning to sell these swimsuit bottoms on eBay. I'm planning to practically give them away so the consumer will buy them from me instead of from Swim Suits for All. And, I will include a note to the buyer explaining to them their good fortune and warn them to never purchase from this company again. Affiliated companies are listed on their website and include the companies pictured.

LIVID doesn't begin to explain what I feel right now... DO NOT ORDER FROM SWIMSUITS FOR ALL. My past two orders I've received incorrect items, and instead of making the situation right, both times I've had to go out of my way to get my correct item. Absolutely absurd! I just can't even. Their customer service is completely unacceptable. Please share with any of your friends who are curvy or need supportive swimsuits to not use Swimsuits for all or any other of their brands.

Side note: I have found other swimsuit brands I like (such as Bare Necessities) but had to use a gift card from previous purchases.

#swimsuitsforall #boycott #donotbuy #worstcustomerservice

After waiting 6 weeks my cosy has arrive.
So thank you!
However, it would have been helpful to me to receive an occassional communication re transit.
I understand poatage is slow, but an updated.

Took over a month to get initial order. Exchanged it all for different suits in a different size. Took over a month for exchange to be processed and then several weeks later I received an email that my order was on its way. The email showed that 2/3 of the original suits I had ordered were being resent in two random sizes and my card was changed for them. The suits I had hoped to exchange for were not on their way. When I called customer service I waited for almost an hour and was told by both the rude representative that answered the phone and an even ruder manager that I would have to wait until I received the incorrect suits, send them back and wait for another exchange to be processed or purchase the suits that I actually wanted now and get store credit once I send the incorrect suits back and they are processed. I am now about 3 months into this whole mess, am out $100, have no suits and there is no way I am giving this company anymore money. I will be disputing their charges with my bank.

I ordered a size 16. This is more a size 12. I called 2 months after going to the emergency department to let them know what happened and that I was in a coma for a little bit and I wanted to know if they can extend the exchange/return. I talked to a manager - there was no budging, she said I missed the return date and had no empathy at all. I told her I would give them the proof of being in the hospital. I didn't even get an I'm sorry or anything, no empathy at all. All I wanted was an exchange or a gift certificate and I had like $200 in returns. I have purchased from them many times before and the size 16 sometimes has a 40 inch, which is what a 16 is supposed to be and sometimes not. For instance this one only measured 33inches around! So it is also false advertisement. I purchased a 16 but basically got a size 10 or 12 and they still won't return it. Horrible company to deal with and you have to pay for your returns. I now have to spend the time and sell these on eBay for less than half of what I purchased it for. Also, this company makes swimsuits for short women. From the top of the shoulder down to the bottom of the cup it's only 10 and 1/2 in! If anybody tall wears this and lifts their arms their chest will come out the bottom of the suit super easily. If you're someone who always has to extend your bra straps to fit your shoulders to your breasts this one is not for you!

BUYER BEWARE
Ordered tankini July 17th. Paid advertised SUPER FAST SHIPPING OPTION of $37.97 printed with 1-2 day delivery. It is now a full 7 days later and no delivery. I had to waste nearly a full vacation resort day shopping because I BELIEVED in check out advertising. If a company is not certain that delivery may be compromised, SuperFast delivery should NOT BE AN OPTION. Plus...whenever I DO receive the Tankini, the SHIPPING CHARGE IS NON REFUNDABLE! Now I have to pay for this to be returned!

After being a repeat customer from this company, I will no longer order anything from this company again. After ordering a coverup for 50% off, not 24 hours later the same coverup was advertised as 60% off. After calling customer service, they refused to cancel my order, saying that it had already been processed. If I return the coverup and purchase the same coverup at the reduced discount, I will need to pay a restocking fee! Ridiculous! All they had to do was credit my account the difference. I will never order from this company again plus the many friends that I have raved to about this company, will now hear a much different story. DO NOT PURCHASE FROM SWIMSUITS FOR ALL!

Purchased Oct1 -worn 5 times - top all stretched & faded - talked to 3 CSR - says cannot replace or return as I wore it - that is why I purchased the item - never gave a conformation # when I ordered or any papers when I rec'd - all I have is my visa chg. - I will tell all my friends not to purchase at this company as do not stand behind product - looks lovely when first bought - many compliments on it but this ruined chance of any of friends going to purchase such an item from you!

I received a product I ordered and found the quality to be less than desirable. I returned it and am not able to recover the full purchase price I chose not to receive a gift card. I didn't use a gift card for the purchase and don't want a gift card. After several emails to customer service, I am still denied a full refund.
POOR CUSTOMER SERVICE!

DO NOT ORDER FROM THIS COMPANY. Their bikinis are deceptively marketed where you think you're getting a whole bikini and SURPRISE it's not 60 bucks for the whole thing, you just get the top. Want the bottoms? Shell out another 15 bucks
For shipping. Want to return it? Shell out another 15 bucks. Want to exchange with an easy phone call? Ha! You can only exchange for a different size in the same item. Beware of this company, they will nickel and dime you to death and make it horrifically inconvenient to return so you just keep the damn thing and they keep your money. $#*! YOU SWIMSUITS FOR ALL.

If I could give them a zero stars, I would. I purchased items and returned the items within their 60 day return policy. Called to get my refund as it did not post yet, they said that they are having issues with their warehouse department and scanning returned merchandise. Had pictures of my return receipts and documents from the post office that it was returned timely and they said they will still not return my money. One customer service representative even told me they do this often and scam their customers and unfortunately they get this complaint often. WHAT, your agent said this and now you will not refund me? You will not be open for long. WORST EXPERIENCE EVER! I will not buy from you and will make sure that I spread the word for this and report you to the Better Business Bureau. By the way, spent 3 hours on the phone with their associates over 2 days. Another representative advised that i was within the time period but their manager is telling them not to give me the credit back. He does not understand why but has to listen to his manager. SCAM!

Ordered my wife a bathing suit which was a 2 piece shown together in the photo, but sold seperately. The bottom came in quickly, but the top was back ordered for 3 months. The top was oddly sized and would not form correctly like a normal swim suit top. We were both disappointed and shipped both back to the company. 30 days late my wife received a credit for her top. 90 days later her bottom comes back to her in the mail saying that it was returned due to going past the grace period. I called them and explained to them that it was not our fault that the top was back ordered 90 days. There argument was that they were 2 separate pieces sold separately and they could not due anything. They were sorry, really? What a way to lose customers. Luckily, the credit can be used for Woman Within which we have had good luck with. However it is the point of doing business with customer so they come back to shop. Horrible company that does NOT make their customer first. Too bad you can't do zero or negative stars like others have suggested!

I paid for 'super fast shipping' for 2-day shipping and my order was not shipped out for two days and will take 7 days to arrive. The item will not arrive on time and I tried to cancel the order. Every time I tried to chat with an agent they would end the chat session on me. I then called the customer service number provided and asked for a supervisor. After being on hold for 15 minutes I was dumped into a general mailbox to leave a voice mail. DO NOT DO BUSINESS WITH SWIMSUITS FOR ALL OR ANY FULL BEAUTY COMPANY! They are liars and will not help customers when they do not meet their own shipping deadlines.

I ordered a bikini to take in vacation on 3.4, recieved notice it shipped on 3/8 with expected delivery 3/12. It is now 3/25, after emailing and receiving NO RESPONSE, I called and waited in hold 45 min only for the rep to tell me sorry I can't do anything for 30 days. So a Resolution Supervisor, by the name of Ben, comes on the phone and sais, "wow I see there's only been a Shipping label printed and no movement after that, so that means either the warehouse forgot to send it, or it shipped under a different label"?!?! He also said he can nor refund my money for 30 days. So the have$90 and I have no bathingsuit for Florida.
WORST COMPABY EVER RUN AWAY DO NOT PURCHASE FROM HERE

I ordered 3 items from swimsuits for all in late March (for 152.88CAD), and they came promptly. Unfortunately the fit and the fabric were not what I was looking for so I started a return. Their fixed rate Canadian dollar return option led to a broken website. After trying to contact them repeatedly I ended up going to Canada Post and just paying for my own return (I would recommend this, I think it ends up being cheaper). I contacted a rep via the chat box to confirm my return was received and being processed. They quoted me a refund of $128.25 (you don't get back taxes, duties or shipping). After waiting almost a month with no credit appearing, I followed up. They confirmed that my return was received but that the refund hadn't been issued and it would now be issued for $114.80 (with an additional 5-7 business day wait). When I asked about the difference in price I was told that the 128 was in USD and somehow that turned into 114$ CAD in their system. After asking for clarification several times and getting non-sensical and conflicting responses, I gave up (hopefully at least the $114 will arrive). I'm now out 65$ and have no swimsuits to show for it. I really would not recommend ordering from this site, especially as a Canadian.

Poor return policy. They sent the wrong item, customer service is lacking, takes far too long to receive a refund and to receive the item I ordered I am asked to order and charge my credit card again (before a return was received). I WILL NEVER ORDER FROM THIS COMPANY AGAIN!

I ordered a tankini and swim shorts in the sizes recommended by their sizing chart. When the items finally arrived - a month later - they were too big. I filled out the form to exchange them for a smaller size and sent them back. Two weeks later I got an email saying they had received my items and an exchange would be processed in 5-7 days. Waited a month and nothing happened. Emailed them for a status update. No response. A couple of days later I just happened to notice that a refund had been issued on my credit card. But still no communication from the company. Plus the refund was $18 less than my original purchase & shipping costs. I called customer service and was told my items had been processed as a return rather than an exchange. They couldn't explain why that had happened. And I was just out the $18, too bad. They said if I wanted the items in the correct size, I would need to start a new order. So I'm out $18, would have to pay shipping again for the new order, and wait another month for the items to ship to me. Not such a great deal. But then the customer service rep told me it was a moot point anyway, since the items were both sold out. No kidding... it had been nine weeks since I first made my purchase!