Caitlin P.

I ordered 3 items from swimsuits for all in late March (for 152.88CAD), and they came promptly. Unfortunately the fit and the fabric were not what I was looking for so I started a return. Their fixed rate Canadian dollar return option led to a broken website. After trying to contact them repeatedly I ended up going to Canada Post and just paying for my own return (I would recommend this, I think it ends up being cheaper). I contacted a rep via the chat box to confirm my return was received and being processed. They quoted me a refund of $128.25 (you don't get back taxes, duties or shipping). After waiting almost a month with no credit appearing, I followed up. They confirmed that my return was received but that the refund hadn't been issued and it would now be issued for $114.80 (with an additional 5-7 business day wait). When I asked about the difference in price I was told that the 128 was in USD and somehow that turned into 114$ CAD in their system. After asking for clarification several times and getting non-sensical and conflicting responses, I gave up (hopefully at least the $114 will arrive). I'm now out 65$ and have no swimsuits to show for it. I really would not recommend ordering from this site, especially as a Canadian.