I ordered 2 items and they sent me one wrong item and I needed to order a different size for the other item. The instructions stated to mail the items back, place a new order and my original payment method would be credited. I placed the second order and paid with my credit card. Once my refund was processed they issued me a store credit. I love the swimsuits but it's not worth the hassle when you return items. I have had problems with other past orders and should have learned my lesson. Beware when purchasing!

I ordered a bathing suit WEEKS ago, it was supposed to arrive the first time on 6/2/2020, but it was delayed until 6/5/2020. It's now 6/6/2020 and I have NO package AND my tracking number doesn't work. When I track from the website it says "READY TO GO", but there is not estimated delivery date now. Also says it should arrive via DHL but it's a FedEx tracking number and both sites say the tracking number doesn't exist. The SAME THING happened to my friend and she paid for expedited shipping and it still arrived over a week late. Will never order from this site again and will never recommend to anyone. Save your time and money, go to Target!

This is almost too comical to be true. I purchased a longitude suit which turned out to fit much shorter than longitude suits I have had in the past. I returned it immediately after trying it ontags and liner still intact. A few weeks later it was returned to me with a note saying the item wasn't returned within the days required and that the item was damaged. Neither was true. So I called the returns department; they said it was an error and to return it. I did and guess what? It was returned to me again. Called again and they apologized, finally refunded it and explained how to return it this time. Much to my dismay, frustration, annoyance, it was in my mail yesterday! Is this for real? Do they not want the suit back?!

I purchased 3 swimsuits. The quality was poor and the fits inconsistent. Returned 2 of 3 immediately within a week of receipt and 3 months later still no credit that they promised. Multiple emails and still no credit. Then they arbitrarily returned one of the two swimsuits 2 months later stating that it was sent back past the 60 days from when it was shipped. Untrue! I have all of their emails and I have provided all proof and still no resolution. READ the reviews here and on Trust Pilot! Tells you all you need to know about this company. They don't deserve the 1 star I had to give in order to post this review.

First off I have never spoke with a ruder team of people in my life. I placed my order 9 days ago... 5 business days... they still haven't even processed my order. And won't tell me even a n estimate on when they will be sending the product out. I asked if at this point I could just cancel and get my money back for my thousand dollar suit (sarcastic), they told me I only have ONE HOUR to change my order. So at this point we are working on 10 business days not even processed the order and won't give me my money back! I understand things are running behind these days and I told both the ladies I talked to that I understood that but that unlike other websites that state due to covid 19 things take longer, they have nothing on their homepage or anywhere that I could go d that says they will be processing behind schedule. If that was the case I wouldn't have purchased I needed it for a specific time. Overall no help or explaination for the customers and the ladies both supervisor and customer service very very rude. Didn't make sense to me that if they are behind in processing orders why they couldn't give me my money back and cancel the order it's going to get here at least a week late if not later.

I will never order from this company again! Called customer service because I paid $13 for shipping on a product that said it would be 5-7 business days shipping. They keep telling me that it's not left the facility and that it will be another 10 days before I receive it due to covid! No where does it say in their website that there is shipping delays! Even went and started a dummy order because the agent I spoke to says it says it in there... it says under the shipping on a! Order placed today estimated delivery would be jun 10th! Tell me how my order placed over a week ago is set to be delivered the same day! Then she said that is says it after the order number when the order is placed! Nope I have a screen shot! Spoke to a supervisor and they told me the same thing! Just kept saying we're sorry. There's nothing I can do! I asked for a refund. Nope. Asked for a refund on just my shipping. Nope it's non-refundable. Asked if they could expedite my package since I need it for vacation THIS weekend and the only reason I placed the order... a $90 order at that... is because it said it would be here on time! Nope can't do that either! The first agent was rude as hell too! I asked her to cancel my order because I no longer wanted their product. And she said I would have to pay shipping to ship it back to them! I'm NOT paying a total of $26 shipping for a product I told you to cancel! Save your money and don't order from this awful company!

Placed my order on May 8th, didn't receive until last night. Paid 12.99 for shipping and it didn't get to fedex until a week later. Their sizes are so wrong. I am a 36ddd so ordered according to their size chart and could have fit 2 people in the top. Their return policy is if you want the credit back you should pay for your own shipping, and make sure you get tracking... which leads me to believe that they plan on saying they didn't get it. And no matter how you send it back they won't give you the shipping price back. So I paid 20.39 for UPS Ground on top of the original 12.99 shipping for bathing suits that were no better than walmart.

I placed a large order (over 1,000) at 6am on a Friday. A few hours later and Everything on the site was an additional 40% off. I called customer service. They said cancel the first order and place a new one. Great. My first order was on hold and the customer protection group was closed for the long weekend, so I couldn't cancel until Tuesday. Did as I was directed, Called first thing Tuesday morning "it is already being processed, we can't cancel it" ARE YOU KIDDING?! Now I have to pay shipping for these swimsuits to be returned if I want my money back. I will never buy here again, and this is the one thing I would do for myself. I'm not an angry person, but man am I disappointed and frustrated.

Hello, I have purchased from this company for a few years now. I made a purchase in early Feb. 6,2020 and I needed to return 5 items for different sizes. I called the company and the associate told me use the return label and i will place a new order for your new sizes, So I proceed to do so per her instruction. She placed my new order and it charged my card. I got my new order with the new sizes. I also got my order order i sent back to the company, sent back to me again as they said it was past the 60 days. Its been a touch 10 weeks during this Covid time and I asked if they would at least give me a credit, i would spend the money with their company, just please take the merchandise back... please give me a credit. $204.00 worth. Nope, they wouldn't budge... I will not be buying from them again, I'm so disappointed... I'm stuck with these 5 items and at a loss for $204.00. So Upset!

I ordered 2 suits in early march, which I thought were really well made but were too small. I returned the suits on 3/13 and the return wasn't processed until 4/20. Additionally, it wasn't put back on my card, it was sent to me in a gift card. They state their policy clearly says that's how they do things... I think of myself as fairly bright but I never saw this. I asked for the return to be placed on my card and they said it would cost almost $8. I was so mad! Of course I let them take the $8 because I have no intention of shopping at a place that takes so long to process a return. Super disappointed.

3 e-mails 2 phone calls and finally got refund to my card. I filled out the forms for a refund less the postage using their label but then 1st phone call I am told their is stocking fee, ok. Get refund but does not figure up correct 2nd phone call then I am told they deduct what they are charged to mail it. I am done never again. To bad cause they have some nice looking products.

Paid $80 for 2 tops and 1 bottom. When I received I could see poor quality as soon as I opened so put back in original bags and returned, paying $13 in postage as I wanted my money back not a credit.
I received a credit of $13 and when I questioned they said both tops were being returned to me because they were worn or missing tags. Read all the reviews online including Better Business bureau site, they do this to everyone who asks for their money back! Total RIP OFF!

Don't buy from here! Quality has gone down consistently for four years. My first bathing suits lasted beautifully, but new suits break, and don't last, underwires break out poke you, fall out. Bummer. If you have to call for customer service, expect to be on hold for twenty minutes. Last suits I bought were so bad, tried to return for a refund, they make it impossible to figure out, I finally ended up just sending them back for a credit, three days too late, and they wouldn't take them. I just got a bag of crappy cheap bathing suits crammed in a bag. Returns are from date THEY ship, and it takes a week and a half at least to get them, and time shipped back counts, so you really only have about 30 days for returns. This was a LOYAL customer from 2016. Thanks for the crappy treatment. Will not shop here again. Ever. The treatment for a loyal customer is really the straw.

Canadians Beware... Do not order here!
Canadians beware... do not order from this company! I ordered swimwear and cover-ups from them on December 30,2019. I paid international priority express shipping cost. The order never arrived and after contacting them three times, finally on January 17, they said the parcel never left the USPS receiving in Chicago, never went through customs and must be lost. They did reimburse me, but now my vacation is 4 days away and what do I wear to the beach next week? Well, that is not their problem, apparently. They will not send a replacement by courier, they will do nothing. Very poor customer service. Will never use this company again.