SwimOutlet.com

Interantional buyers beware! I am an American customer living overseas that ordered 2 of the same item from SwimOutlet. Their postal tracking was useless and when the package finally arrived. One item was missing with the vague excuse 'in effort to ship your order as quickly as possible, the item(s) listed were cancelled.' And the other item was in a women's size (not the men's size I had ordered) so completely useless. Since this was an international shipment, they said they could only refund the items and not the shipping or duties. So I basically waited a month, received the wrong (useless) item, AND still had to pay for shipping (to Australia) with duties. It would have been fine if they had let me know that the item as no longer available in order to cancel the order but instead they shipped the wrong item leaving me liable for the shipping and duties that were part of the order.

Charged me twice for an order and refused to accept responsibility. Refused to issue a refund. I attempted multiple times to resolve but they were not helpful at all.

I ordered a swim cap and paid over $23. The cap was too big, which means the company should return for free. Well, I just received my reimbursement (after returning said purchase)...$10. Really? What a scam!

Absolutely awful. I placed an order directly through their website on a Friday and paid extra for 2-day expedited shipping. The following Tuesday the tracking # showed that USPS had not even received the package yet. When I contacted Swimoutlet they insisted that they had shipped it even though tracking says otherwise.

They offered to re-ship my order, except that one thing I ordered was now out of stock and they refused to replace it with the exact same branded item in another color that was still in stock. Even if they reshipped the other items, they would not have been here before I needed them, which is why I had paid for expediated 2-day shipping the first time. I explained that I would now have to drive to the closest sporting goods store (25 min drive one-way, 50 min. Round trip) to be able to purchase all of the items I had already ordered from them to be able to have them in time for team practice.

I was told they would refund me for the expedited shipping charge in 2-6 business days, and that they would refund me for the actual order once I received it and shipped it back to them. Except according to tracking it was never shipped to me, so how can I return something that was never sent? When I asked this I was told that a supervisor had opened a lost package claim with USPS and *if* USPS deemed it a lost package within 6 business days *then* they would refund me. Except according to tracking USPS never even received the package from Swimoutlet, so of course they're not going to say that they lost an item that they never received in the first place. So now I get to file a chargeback with my credit card. What an enormous waste of my time and my money, as if all of us have either of these things to spare, especially right before the holidays

I've been trying to get a refund on a bathing suit. Called company twice to check size and both times told they are true to size. Ordered a size up, large. Suit arrived, could not get over my head. According to their sizes, I would be a 4XL. I assume these are coming from China. Suit was returned to the company within 4 days, that was in April 2024. This is October and I have still not received my complete refund. The staff who work here are trained to lie. I was promised a refund a bit higher than it cost and assumed there was some compensation added in. Now I'm told the person made a math error and too bad for me. The company decided 8 weeks ago to reimburse my postal costs but would only send a cheque and told me I likely wouldn't be able to cash said cheque in Canada. I just learned they sent the cheque to the wrong address ( because the staff don't know what they are doing). Now they will not honour the original refund and I am out a considerable amount of cash. I would not give them any stars, they are by far the worst company I have ever had the misfortune to deal with. I have attached the email from the company who agreed to reimburse me $184.57 but now refuses to do that claiming human error with no compensation for at least 50 phone calls to straighten this out. I call this FRAUD and hope they go out of business.

Swimoutlet promised me 1 day shipping—I paid $35 to get my product delivered FedEx the next day. This company says it actually has 2-3 days to deliver the product in fine print. They do not honor their customers. Do not buy from Swimoutlet—buy local.

I wish I read all of the reviews which I usually do. Bottom line overall terrible in customer service and sizes run very small. Items online pictured as misleading and when I advised them of this there was no effort to rectify the situation as most companies who want to keep customers would do. After a few emails with the Manager Missy Hoth there was no resolution to my issue. I'm not sure how they are still in business. They definitely have lost me as a customer. Check the reviews and buyer be aware of negative customer service experience with high prices.

I was referred to this site by my step daughters swim coaches. I ordered her a personalized swim parka on Nov.21. Once ordered, the site said 12-15 business days. December 16th I reached out and was told it was too late for the Christmas order and I accepted that as I had it personalized and that takes extra time. However I was told it would be arriving soon. We'll today is February 4th, 2024. Still nothing, just 'order received' on the site. They also received my money without batting an eye. So $83.40 later, I do not recommend this site.

Rash guard was too small, asked for and exchange. Should have just returned for refund, which would have been been free, but the exchange cost me another $10, and the shipping was slow the first time. Just placed the exchange order today so wondering when it will show up. Will all the shipping horror stories and the additional fees for the exchange, I will not be using them again.

They sent me the wrong size item (by 4 sizes!) And yet, they will not pick it up for a refund- they expect me to drive it over for a return. I understand doing so if I had ordered something and changed my mind, but for something that is their error, it is insane that they won't provide a pickup label or just let me keep the inexpensive item. I will spend almost as much on gas returning it as on the item. Really poor customer service- buyer beware.

I ordered jammers from swimoutlet.com. I used size charts to find the right size (24). The jammers that got delivered was 2-3 sizes smaller than expected even though its size labels had size 24. Then I decided to order a bigger size even though according to size chart it would be way too big for my kid. And when it got delivered it was still too small! To be specific, I ordered size 26. According to swimoutlet's size chart for 26:
- waist: 26"-27.5"
- hip: 32"-33"

My kid's measurements:
- waist: 24"
- hip: 28"

I used our measurements to buy jammers, swim suits and trunks from Amazon quite a few times so I know they work. Considering that swimoutlet charges $5.99 for shipping and $5.99 for return they made me waste $24 for nothing! I usually buy good jammers from Amazon for $20! The only reason I had to buy from this site is that they sell custom branded jammers for my kid's swim team!

I am EXTREMELY DISAPPOINTED!

As a returning customer, I am very disappointed in the manipulative pricing by SwimOutlet. With Labor Day approaching I received numerous emails from this company about special discounts for the Holiday. Since I had credit with the company from previous return, I decided to take advantage of the Labor Day promotion. As it turned out, I paid more during the Labor Day "sale" than I did at the end of July 2023.
I would recommend carefully scrutinizing the prices while ordering from the SwimOutlet.

I got 2 swim pants for my 2 boys. I measured their waist and hip sized, and called the customer service to make sure I am getting the right sizes. The person recommended sizes and I ordered them. I even paid extra $10 for 2 day shipping. What I got were WAYYYYY smaller for my boys. I called the customer service again to get refund on the items as well as the extra shipping I paid. The guy on the customer service insisted I need to pay for return shipping $4.95. Why do I pay for the return shipping when they made the mistake of recommending or sending the wrong items? RIDICULOUS!
After being on the phone for long 46 min, I finally got the his managers approval to not pay for the return shipping.
The customer service is terrible. Their recommendation or the size chart don't work. They make you waste your time and money. IT IS TERRIBLE!

Don't do business with swimoutlet.com. They are scammers. Classic bait and switch… wish I would have done some research first, but I trusted the Shop app I was using…

The tech suit that was supposed to arrive on July 13, was finally delivered on 5 days later (the last day of the meet)! I tried calling and chatting with the company numerous times, but didn't receive any help. Instead, I had to order a second tech suit and pay for expedited delivery. Their return fees are too expensive, so I ended up paying for 2 tech suits when I only needed one! Very poor experience with this business.

I opted for a store credit for my exchange. This new bathing suit is gorgeous, very high quality. The bathing suits are a bit tight, however, you are going into the water which will loosen them. When swimming, loose bathing suits drag you. And the top feels like its being pulled down. They need to be tight to fit comfortably as you swim.

I bought 3 bathing suits initially in a size that should have fit. They were way too small. I then ordered another 2 in a larger size and I can barely get into them. I am unwilling to pay the return fees and am giving them to someone else who might be able to wear them. Buyer beware. Customer service just said, "sorry".

This company uses a discount shipper who delayed and then never delivered our package. Best the service dept could do was continue to send a form reply offering a discount on future items. Had to dispute the sale with credit card company. Awful experience