SwimOutlet.com

I purchased a Speedo LZR Racer PRO Jammer swim suit for $201.88 from SwimOutlet for the express purpose of performing well at Nationals in 2018.
The suit must have been purchased and worn before I got it because when it tried to swim in it in Indianapolis it was like wearing a parachute. Baggy, and filling with water on every turn. A total disaster.
Fortunately I was able to purchase a Michael Phelps suit from a vendor at the meet and did well in spite of SwimOutlet trying to offload a subpar suit on me.

When I tried to return the suit to SwimOutlet I got no sympathy for my plight and I am out the $200 for the suit. (I got a return authorization #*******, but no refund), but never got a refund.

Truly a very unpleasant experience. I will NEVER EVER purchaser ANYTHING from them again. This company sells crap for high prices.

Richard Myers
Newton MA

I ordered $400 worth of swim gear for my daughter for Christmas on November 26th, website said guaranteed delivery before Christmas, delivery dates changed several time and my package has been sitting at the FedEx location in Salt Lake City for 4 days I call customer service and they tell me my daughter Christmas present won't show up until December 27th, after Christmas and a month after ordering. SwimOutlet sucks I will never purchase anything from here again!

The swimwear was way too small. On a purchase of $30 they charged over $11 of fees.
Return charge, plus the discount on the swimwear originally given to me.
Very unethical!

Their return process is so flawed! Beware of this company when it comes to returning something. Also, their items run so small.

I have shopped at Swim Outlet multiple times, but this last time there was a technical glitch when submitting the order and I was charged for and sent a duplicate order. I've shopped online almost exclusively and have never seen a site duplicate an order this way. I confirmed the back-end nature of this glitch by comparing the timestamp of the email confirmation, which was identical. At any rate, I called immediately and was told they couldn't cancel the order so I would have to return it. Whatever. So I do this and then review my bill and find they subtracted shipping from the return! I've had to call a second time to get these improper shipping charges reversed, and the CS rep even flipped me some attitude like this whole thing was my fault and they were doing me a favor. To sum it up, a disconcerting technical problem resulting in a duplicate order, followed by unsatisfactory customer service to get it corrected. Great product selection, but buyer beware, the site may charge you twice and the service sucks.

Don't return merchandise if you don't have to. If you use their recommended return method which costs you $4.99, it can take WEEKS before your merchandise is received by their warehouse in Ohio. The reason for that is that their use a third party vendor which will WAIT until they get a number of returns before they would go to USPS to retrieve yours and other people's return and ship them in a TRUCK to Ohio. I am sure that's why it is cheap ($4.99) and it costs NOTHING to SwimOutlet

It seems that SwimOutlet pedals defective equipment and then hides behind a restrictive return policy. The last 2 products received from the company were faulty due to no fault of our own.

The return request I made was met with a snarky and insulting response from Ms Chavez:

"It seems that you are already aware of our 60 days return policy and defect liability period per the issue of the "Turbo Women's Comfort Water Polo Suit" on your order last year. Please be reminded again that the period starts on the date the order is placed not when the order/item was opened or used since deterioration or breakage can happen if they are not properly stored.

Please be advised that the order for the goggles is now 91 days old. With regard to the previous return of the defective suit outside of the return policy which was a one-time courtesy, I apologize, we are no longer able to replace the goggles. Also, Speedo itself has only 30 days return."

We have removed ourselves from the SwimOutlet email list and have already switched our allegiance to our local swim store and Amazon.com. I apologize, we are no longer a customer of SwinOulet.

Tried shopping Swimoutlet.com as their website clearly says "ships to Europe" After waiting a month and noticing my shipment was being returned to sender I contacted support who blaimed me for giving them the incorrect zip even though this exact same zip number has always worked fined. After a whole other month of waiting (2 months in total) the exact same thing happens agains. Contacting support again they start by twice asking me if I want refund which I refuse, saying I want ordered products. They then try to tell me that their still waiting for my package being returned from first time around. I have two tracking numbers in my hands so easy for me to show that is not correct. At this point the support enforces a refund on me, telling me that I was never even suppose to be able to order the items that the only reason I could was because of a system glitch. Website looks fine but their tactics and extremely $#*!ty customer support does not. Will not do business with again and will not recommend anyone doing business with them.

Ordered a swimskirt. It was a skirt with no bottom inside. How are you supposed to swim without a bottom. When i went to return they took half of it off. Ridiculous. NEVER SHOP HERE EVER!

I made the return and exchange the swim fin which I ordered too big. The website shows that the actual size I wanted was only fewer left. So I called customer service and explain him that I am going to return the one I have and going to order the right size over the phone since the items shows low stock. He wave the shipping as my item was exchange one BUT he did not tell me anything about my account status or use whatever appears on my account. Somehow, after I returned the first order fin and they refunded $10 less and they put it as promo credit and which will expired by 1/31 ( 10 days before).
I chat with Brittany and she said they can only refund partial and other part is put it in promotional credit. I told her " This is not fair, who would buy swim accessaries every month! I would use them in future and asked her to keep that amount as credit for future purchase" She said "she can't do it and I have to use it before the valid date. I have two swimmers and always recommend swimoutlet when someone asked for. I am with the swim team and I will not recommend this website any more. Really inconvenient, and hard to get fully refund once you return the merchandise. Better go to local sports store and try them on, feel the material and even if you don't like it after purchase, you can always return or exchange without paying postage which swimoutlet chage $4.99 for each return. NOT RECOMMENDED SITE.

I ordered a pair of swim fins and although the label on the package showed the correct size that I ordered, the fins inside the package were not the correct size that I ordered and were too small. I got an RMA return number but they didn't provide a pre-paid return label and if I took it to a Return Bar outlet I would have been charged a return fee. It took them 8 days to get them here between Ohio and Michigan and then they wanted to charge me more to return the fins eventhough it was their fault they were the wrong size. HORRIBLE internet retail experience.