veronica T.

I made the return and exchange the swim fin which I ordered too big. The website shows that the actual size I wanted was only fewer left. So I called customer service and explain him that I am going to return the one I have and going to order the right size over the phone since the items shows low stock. He wave the shipping as my item was exchange one BUT he did not tell me anything about my account status or use whatever appears on my account. Somehow, after I returned the first order fin and they refunded $10 less and they put it as promo credit and which will expired by 1/31 ( 10 days before).
I chat with Brittany and she said they can only refund partial and other part is put it in promotional credit. I told her " This is not fair, who would buy swim accessaries every month! I would use them in future and asked her to keep that amount as credit for future purchase" She said "she can't do it and I have to use it before the valid date. I have two swimmers and always recommend swimoutlet when someone asked for. I am with the swim team and I will not recommend this website any more. Really inconvenient, and hard to get fully refund once you return the merchandise. Better go to local sports store and try them on, feel the material and even if you don't like it after purchase, you can always return or exchange without paying postage which swimoutlet chage $4.99 for each return. NOT RECOMMENDED SITE.