Ordered on 23. 11. 17. No confirmation email. Waited 3 days, no item received. Won't answer phone or reply to emails. Only contact has been through chat where they just lie to you. Was told there had been an issue with payment clearing which is nonsense as I checked. Then told me a new day that it would arrive and nothing. I have opened a case with PayPal so I'm hoping it will be sorted soon. If anything does arrive, I will not sign for it as I don't believe it will be genuine anyway. So disappointing, do not waste your time with this scam!
Terrible really awful Im contacting watchdog! This is not right Im a single mum and struggled to save this up! There is no order received when told next day! Yodel still says parcel is with seller!
Im so so upset been crying all morning about it
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Ordered Sunday for next day delivery. Now Friday - not delivered. No answer on the telephone, and not answering the numerous e-mails. Have now e-mailed to cancel order through both their e-mail and through PayPal. Still no response. Surprisingly the order tracking has now changed from processing to completed - even though it should have been cancelled. Only hope I will be able to return it if and when it arrives. Their website says it charges £30 for a courier return! Do not order from m this site!
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Unlike many people reporting here and elsewhere. I DID get the item, but was faulty when I opened it and fully broke 2 hours later. I attempted to contact the seller. Their 'Phone number' goes straight to an O2 voicemail box which is nearly always fullI have sent no fewer than 30 emails with only 3 replies, two of which were identical and clearly written by a bot Their Contact me form on their website does nothing. Thankfully I ordered with pay pal so I can get my money back!
Also my daughter now questions the existance of Santa
I ordered as I thought seeing a map and a registered company and address that this was a genuine company. When I coped on that there are no reviews and that it is impossible to contact this "company", I realised that it is a fraudulent business.
I have emailed, website queried, phoned etc, to cancel my order.
I have received no response.
Several claims against this "business" on PayPal... why do they allow this to continue?
DO NOT BUY from this, or any other company, without seeing verified reviews and being able to contact the company.
This is a scam. Do not order. Ordered on friday and it is thursday now and no segway! This was a present for my daughter for xmas and lost £220.
They have excuses on live chat and when accuse them of scam they shut it down! Truth hurts!
Will be claiming money back from paypal and reporting to trading standard.
They give you excuses claiming it is yodels fault! LIES
I ordered a swegway hoverboard for christmas for my young son.It arrived within a few days as advertised with free delivery to the Republic of Ireland.It came authentically packaged and was working perfectly until 2 weeks ago when the battery is now constantly on red and is not charging up. Despite numerous emails stating the problem no one from Swegways.co.uk has contacted me. Like many others the phone line is apparently too busy to be answered with a wait time of 30 minutes. I now realise I have been scammed as when you try to log onto the website of swegways.co.uk the error response appears. I am disgusted and really annoyed at myself for being scammed as I am very sceptical and clued into these things. Unfortunately my little boy who adored this gadget will have to go without. These people are scum of the earth with their main focus on greed. I hope they get what they deserve but right now, I like many have been taken for a ride, pardon the pun!
Oh how I wish I done my homework before I ordered, don't bother trying to contact them they answer what they want and then end chat, My bank have passed on to the fraud department & I have also reported to trading standards, I suggest you all post on ur social media warning people, MrG is a thief but you have picked the wrong person as I have already found out a lot and won't leave it here!
They just don't deliver and don't answer queries. Phone is always unattended don't respon to emails, chat is open periodically but just lie to you and give you another date a few days into the future. Claims next day delivery. Been waiting since 25th November and now 5th December and no sign of it. Tracking info is fake and not updated, courier states parcel has not arrived with them to deliver to me. Have now raised claim with PayPal. DO NOT BUY FROM THIS SITE ITS A SCAM.
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No next day delivery, Dont answer emails or phone absolute joke of a company! Do not waste your money! Luckily I paid by PayPal and am claiming my £200 back
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Omar Farook Altaf Sattar - this is the guy who the company is regsitered under. Now he should start looking over his shoulder... Omar Farook Altaf Sattar, what goes around comes around...
Bought a Segway and paid using PayPal, item not received 7 days later, Phone constantly turned off dont reply to emails. Absolute scammers
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Has anyone received there hoverboard i ordered on the 28/11/12 and still not received yet. Tryed everything to contact them and still nothing.
PURCHASED ON BLACK FRIDAY AND STILL AWAITING DELIVERY. NO TRACKING DETAILS, NOT ANSWERING THE TELEPHONE. CONTACTED PAYPAL FOR A REFUND.
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Answer: It took them 6 days, it's not the best quality but does what it says, it is from Yongkang which presuming is somewhere in China because when you pair up the Bluetooth she has a Chinese twang in her English and the instructions are in Chinese and poorly spelt English, not sure I believe there's a genuine Samsung battery in it now so won't be leaving it on charge unattended. The seat on the kart is flimsy but the rest is quite sturdy.
Answer: Hi, we like to apologise for any delays you guys have experience but please understand that the period you purchased during was the busy Black Friday period and we got overwhelmed with orders, we only anticipated a couple of hundred extra orders, however it ended up being a couple of thousand extra orders. Now that is highly appreciated but our delivery companies we were using could only manage a couple of hundred parcels a day, hence why there's been a delay in you receiving your order. I also would like to apologise to not getting back to all our customers as quick as we liked to have, however again this is due to the volume of orders and request and queries we were dealing with. If anyone has any further issues please feel free to contact us on support@swegwayhoverboards.co.uk and I will personally deal it myself. In regards to our products, I see a few people having concern of the authenticity of our products but please be assured that all our products are tested prior to going out and have been certified and tested by numerous authorities to ensure the products are safe for sale. Hope all customers can understand our circumstances and accept our apologies in any delays caused to you, however we are a genuine company and would like nothing but to satisfy our customers with our quality products and deliver the best service possible.
Answer: I finally received the item but it's obviously not genuine or safe! I've raised with PayPal but they day's I have to send back. However I have to pay shipping! Did you return item fir your refund?
Answer: You have my full sympathy. The only way I ever manage any contact is through their chat. They just lie to you and then cut you off. I refused my delivery as i had enough of them before it even arrived. I'm still fighting to get money back. I've got a case with PayPal under review and if that fails, I will try with my credit card company. I knew it would probably be fake goods so refused delivery. Good luck.
Answer: Yes eventually! I had to phone PayPal as they gave wrong tracking so PayPal had to manually check the tracking!
Answer: No they take your money and dont send items
Swegway Hoverboards has a rating of 1 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swegway Hoverboards most frequently mention and next day. Swegway Hoverboards ranks 12th among Hoverboard sites.
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