Hi, we like to apologise for any delays you guys have experience but please understand that the period you purchased during was the busy Black Friday period and we got overwhelmed with orders, we only anticipated a couple of hundred extra orders, however it ended up being a couple of thousand extra orders. Now that is highly appreciated but our delivery companies we were using could only manage a couple of hundred parcels a day, hence why there's been a delay in you receiving your order. I also would like to apologise to not getting back to all our customers as quick as we liked to have, however again this is due to the volume of orders and request and queries we were dealing with. If anyone has any further issues please feel free to contact us on email@example.com
and I will personally deal it myself. In regards to our products, I see a few people having concern of the authenticity of our products but please be assured that all our products are tested prior to going out and have been certified and tested by numerous authorities to ensure the products are safe for sale. Hope all customers can understand our circumstances and accept our apologies in any delays caused to you, however we are a genuine company and would like nothing but to satisfy our customers with our quality products and deliver the best service possible.