Have you received your order as im haveing issues with them and there next day delivery service

asked by Dan R. on 11/28/17

3 Answers

Hi, we like to apologise for any delays you guys have experience but please understand that the period you purchased during was the busy Black Friday period and we got overwhelmed with orders, we only anticipated a couple of hundred extra orders, however it ended up being a couple of thousand extra orders. Now that is highly appreciated but our delivery companies we were using could only manage a couple of hundred parcels a day, hence why there's been a delay in you receiving your order. I also would like to apologise to not getting back to all our customers as quick as we liked to have, however again this is due to the volume of orders and request and queries we were dealing with. If anyone has any further issues please feel free to contact us on support@swegwayhoverboards.co.uk and I will personally deal it myself. In regards to our products, I see a few people having concern of the authenticity of our products but please be assured that all our products are tested prior to going out and have been certified and tested by numerous authorities to ensure the products are safe for sale. Hope all customers can understand our circumstances and accept our apologies in any delays caused to you, however we are a genuine company and would like nothing but to satisfy our customers with our quality products and deliver the best service possible.

Helpful (0)

Opened a dispute in PayPal and they gave a yodel tracking number apparently its been delivered to 200 miles from where I live! PayPal have now asked for further info but I will get money back on the 6th

Helpful (1)

I received it today 6 days after I ordered it. I was out at work when it arrived so they left round the back of the house something in my eyes that should've been signed for with it costing £200. I've reported them to trading standards as they have breached there agreement of next day delivery.

Helpful (0)

Add your answer

Posting guidelines

Ask a question

Get answers from the Swegway Hoverboards staff and other customers.

Posting guidelines
Have a question about
Swegway Hoverboards?
Post Review