asked byon 12/11/17
You have my full sympathy. The only way I ever manage any contact is through their chat. They just lie to you and then cut you off. I refused my delivery as i had enough of them before it even arrived. I'm still fighting to get money back. I've got a case with PayPal under review and if that fails, I will try with my credit card company. I knew it would probably be fake goods so refused delivery. Good luck.