Sweetwater

A bit skeptical as I never thought I would buy a guitar on line as I am more of a tactile
Person.
However you add and the positive comments, the 51pt inspection and lets face it the 30day money back guarantee along with the PRICE. Well it was worth the price of postage(hahaha)
I am glad I took a chance, Arrived on time and in great nick. Was playable out of the box after a tuning.
No problems thus far.

You know you hear a lot of reasons not to buy on line.
Sweetwater may just be the reason that debunks all of them.
I intend to buy from then again, no question or qualms.

I company that says what is does and does what is says.

I have had many good experiences with Sweetwater. Purchases, returns, advice, tech support - all were very very good. Before I learned about them, I shopped at a local "Guitar Galaxy"( name changed to protect the innocent). They were very frustrating to deal with. I am sorry and surprised to read some recent negative reviews. I can only think that the whole Covid thing, with it's economic downturn must be the reason. I have had the owner, Mr. Surack, contact me directly to ask if everything in the buying process was good. I have always gotten the impression that the whole team was committed to doing the best they could. Twice they even gave me a free upgrade to similar but more expensive product when they were out of stock on a less-expensive item. I have read in several publications that supply chains are being disrupted on all kinds of products in all kinds of markets. That is the only explanation I can come up with for the recent bad reviews. I continue to buy from them and support them during these hard times, because 1. They have genuinely tried to help every time, 2. They are committed to keeping up with technology 3. Great prices, and 4. I don't have time to deal with doing involved research every time I need to buy something- I am too busy making music! I consider them to be a part of MY team.

I recently purchased a Gibson ES 335 from Sweetwater. There are many online retailers but I went w/ Sweetwater because of their 55 point inspection process and the helpfulness of the person that interacted with me. Received the guitar, what a disappointment. This model was VERY expensive but it arrived w/ several large scratches in the finish. There was rust on the metal fittings, bridge parts, pups, and knobs. Amazingly, for a semi hollowbody instrument the sound lacked sustain and resonance and the bridge vibrated horribly with playing. There was also a foul chemical smell emanating from the guitar. It was so bad that I became nauseated just sitting with it in my lap and had to put the guitar down and get away from it. So, either they did their inspection and STILL sent out a bad instrument, or they didn't do an inspection at all. Won't order from Sweetwater again. This is the issue whenever ordering from an online retailer... how much do they care, and in this case, it was very little.

I bought an audio interface from them fifteen years ago and from day 1 it did not work, it was stuck in a power off / power on loop. I thought it was my PC configuration and lost a week of work trying to fix it. I finally sent it to the manufacturer's factory service and had it repaired. It was defective. It was only today, reading these reviews, that I realized that Sweetwater had sold me defective and possibly returned stock. The reason I came to check these reviews is that a Sweetwater sales rep started calling me, in the middle of the night, and sending me emails introducing himself as my "personal sales rep." I responded to the email and told him calling me is not OK - and that his call had disturbed me in the middle of the night, and then his response was not to acknowledge that he had called me without my consent, but to ask me what time zone I am in. I checked my Sweetwater "account page", and it doesn't even show a phone number registered with them. There was also no way to delete your account. Stay away from this company unless you want defective gear and people spying on you to get your contact info to spam you, If you see a promotion for a free giveaway or contest, don't sign up, you'll just be opening yourself to spam and unsolicited phone calls.

I perched a speaker from sweet water and did not test it before the party started, to find out that the speaker was not working properly. All you can hear is the background of the song but when it was time to listen to the person singing you could not here anything. I returned the speaker to sweet-water and they had the nerve to say that nothing was wrong with it. I had a DJ friend of mind check it out and he said it was defective, but since sweet water tech did not agree with it being defective they charged me $19.00 for the shipping label. Therefore DO NOT BUY DEMO PRODUCTS FROM SWEETWATER.COM

Ordered my 2nd Boss Katana mk2.Arrived in 3 day, or rather 2 1/3 days,on time and in perfect condition!It b shipped a little more than 3 hrs after I ordered it! *****

Today my IT person will help me upgrade my MS Graphics software to allow us to utilize the Tech Support Folks at. SW; who told me that they couldn't help me download the tutorial for my ZOOM recorder and Cubase LE software until this was accomplished.
The only criticism on that contact is that it took them a little over an hour to make that determination and I was given to feel that I was taking them away from more important work or the TS guy hadn't had enough sleep... can't be sure! JI

I have owned my Masterbuilt Epiphone DR-500 for two years now. I bought it from Sweetwater online. I liked the fact I could scroll through the guitars offered, and pick the one I want, plus the fact they did a set up and inspection before it was shipped. I have 17 guitars in my collection, varied from Gibson to Seagull, solid body, semi-hollow to hollow, 6 to 12 string. The guitar was perfect right out of the case. My Taylor cost 3 times the price, and my Martin as well... and this is the guitar I fell in love with. They were truthful about the inspection and everything that goes with buying from them. I intend to buy another, because it goes through my amp and the board, using a BOSS Acoustic preamp AD-10 [also from Sweetwater] and ends up sounding the way I want cutting through the mix with the band. I found it easy to record with, and have now used it on 5 songs. I am very happy I bought this guitar, and you just can not beat the price. My second one will be kept at the studio. Bottom line is you just can not get a guitar at this quality, for this price, in any other make. It is money well spent!

Jordan is my Sales Engineer, and I am always pleased with the service he provides. He truly goes above and beyond for me. He also always follows up on your order and if something looks off, he takes the time to double check that everything is on the up and up. I wish every place I shopped provided this kind of service. Hats off to Sweetwater and Jordan, THE BEST SERVICE ALWAYS!

Do you think guys. The people. Got. Purchased. Think s. They need it. If you guys ised. The information. Of. My wife. Or. Diferent Perdon. Dx o yiu think is. Confiable. Purchase with you guys. Hope. You. Guys. Change. Your Mind.

I just want to share about some INCREDIBLE customer service that I received lately. I was having some issues with a software license that I had purchased through Sweetwater Sound, and I could tell that Sweetwater's support team had their hands tied by the software developer and were just as helpless as I was.

Just when it looked like all was lost, I took one final look at my customer invoice and couldn't help but notice the email address of the president of the company right there on the invoice! The email address was accompanied by the following note:

"I want to take the time to personally thank you for your business with Sweetwater. I am so grateful for every customer, and I encourage you to continue to pursue your love of music. I want you to know that your satisfaction is our first priority."

This right here is leadership. A company president who is so confident in the excellence of his customer service team that he would put his own contact information on an invoice. I have to suspect that he rarely, if ever, gets an email - his company's customer service team is really that good! But in this case, I did send an email, and within an hour I'd received a response.

You can't go wrong with Sweetwater Sound. I'll keep going back to them again and again. And I hope that my own professional processes and service standards will measure up to even just a fraction of theirs!

Everything was wonderful! Allen was amazing taking care of us! Highly recommend and if you get lucky, you'll get Allen as your server! Thank you Sweetwater Chicago!

Completely solid company in every area. By far, the best run music store I've ever used. Price, Service, Shipping, Followup, Exchange/Returns, all outstanding, over and over and over.