Sweetwater

Sweetwater sound is simply the best musical gear retailer.as a direct result, i have been a very loyal customer. Why? Many reasons: they have the best customer service-hands down. Stores like guitar center completely suck and in fact they're probably going bankrupt because of it; for many reasons like: the "i only work here" attitude.[never] the case at Sweetwater. There's always someone who's knowledgeable. If 1 person doesn't know an answer, you're quickly referred to another rep who does specialize in whatever piece of gear/dept. To fulfill your individual need. Everyone's extremely polite, patient and honest. They re not used car salesmen. They're pretty much all musicians or sound techs or people like me who've worked in the music industry as well. Sweetwater stands behind what they sell.if you ever have an issue with anything [say it's electronic or something]their tech support is bar-none.if something's ever wrong, they make it right.if ever anything's defective in the slightest, they promptly email you an rma label.other chains don't do that -seriously. When shipping... it's lightening-fast. Often same day[especially when you're a long-time customer]that's 1 thing about them... they value loyalty... and reward you for it. I'm speaking from many years of experience as a Sweetwater sound customer. I'm eternally grateful to this company. Remove review

First of all, let me say thank you to Sweetwater's sales tech, Mitch. I have wanted a Humming bird guitar all my life and could not afford one. Then I learned of Epiphones new inspired by Gibson hummingbird. I order one from another famous guitar co. And when it came it was starting to come apart on the side wood where they met at the bottom of the guitar. I took it back and they gladly said they would send me another. Well it came with a bowed neck, so I had given up on Epiphone. But still that sound was still in my head. I called sweetwater and talked to a sales rep, named Mitch, he was was on top of this whole thing. And told me they were sold out, knowing their inspection process, of 55 points, I put my name on the waiting list. Well after a few weeks Mitch called and said they had some come in. I jumped on it and got the guitar 2 days ago.
I cosmetically check it completely and not a flaw. I set down and tuned it, but was pretty close out of box. And finally did my first strum, the sound is amazing and plays so gracefully it's finish is like it came from the late 60 or early 70 s beautifully done by epi, All I can say is, if you want service and knowledgeable people get it from sweetwater. They made this old man very happy

Recently I purchased a (Galaxy Audio TQ8-20Hon traveler Quest Portable Speaker,) A great unit, but I started having trouble with the sound going in and out, I decided to check the battery and speaker connections and found them to be lose, crimped the connections and it works great. I was about to throw it away because it let me down when I needed it most.
Maybe these connections should be checked. I recommend this unit as a great portable speaker.

I had recently purchased an expression/ volume pedal for my MX88.
I'm just getting back into playing and recording music so I purchased a low cost pedal to experiment with. It was the - Nektar NX-P Universal Expression Pedal. I wasn't sure how it would work but since testing it out it does what it's supposed to as described on Sweetwater's site. It operates smoothly and controls different functions on my keyboard. Yes, it has plastic parts but is well made and stable... it looks good too. For what I need now, it's perfect.
Free shipping and 2 year warrantee!
Thanks Chis Finton
J

I promise, just buy something small or cheaper and try out this fantastic customer service at Sweetwater.

I'm just a guy, MeshuggahDave, but this company has easily provided the best experience in shopping I've ever had in all my 36 years.

You get a dedicated service guy to contact at will. They respond virtually immediately unless they'reoff the clock but then you get a reply when they're back on.

I have never been so impressed by a company.

I have never had the pleasure of shopping with a company that employs staff who are just as enthusiastic about meeting your demands as the company service and prices are.

My guy Steve is better than anyone guitar center employs without a doubt.

No offense either. It's not even the man. It's the brand. I know my guy is trained by professionals in the field. I can even look up his biography page on Sweetwater.com

Check out my guy:
Steven Steward

Great company.

Amazing consumer focus.

Great prices but I don't even care. They practically updated my whole computer remotely for free and provided an efficient and friendly tech to remotely solve my issue involving connecting my GT-1B to my windows 10 computer.

I might be a noob

But with Sweetwater behind me,

I'm prepared to start every project with confidence.

No problem.

Forget about it.

Enjoy yourself and let Sweetwater make it so!

I consider myself a pro musician and have been working in the industry for 3 decades, it is my life and I spend a fortune on it each year. I have order from Sweetwater 6 times, the first few times there was no problem, after I started spending bigger money however, they became unraveled.

I could not get it resolved until I escalate up to the top of the company. Once I did that they fixed it in 1 day. However I should not have had to contact them so many times. The worst was despite being told several times by several different people they would "personally follow up and I would be called back in a day" none followed through. I also twice wrote for help on their website form with no reply.

It should not take 19 days to get an item that is commonly in stock at all their competitors and I should not have contacted them so many time nor had to escalate it to get it resolved. People were not rude, but everyone there I contacted clearly dropped the ball. I will highly recommend brick and mortar stores from now, but in hindsight I should have known better to buy it from a local store as their price was the same. I have already contacted GE Moneybank about closing my credit account with Sweetwater.

I ordered from them for the first time after buying music equipment at stores for 20 years. I was able to test drive my guitar in store because someone happened to have it that worked there. LTD Arrow 1000. Ordered if from that store, said it was in stock. Waited 2 weeks. Said it was 6 months on back ordered. Ordered another Arrow different color. Was told it was in stock. It wasn't. Wasted another 2 weeks. So I ventured out and gave Sweetwater a chance. For the exact same price, delivery timeline, no delivery charge I was able to get it within 8 business days. FedEx did their best to screw that up and lost it 3 times. They can send stuff via UPS. You should request that. I now have my account on UPS only for future purchases. I got a phone call after I did my online order. They confirmed they actually had it unlike some other guitar store that can't keep track of their inventory. Sent pictures. The inner box was filled with foam and bubble wrap. Guitar played great. Was almost in perfect standard tuning for a six string when I tested it out.

Sweetwater Has an Excellent Selection of Music Instruments & Pro Audio Gear at Competitive Prices, a User Friendly Website & The Most Excellent & Professional Personalized Customer Service!
Custom & Special Orders are also filled In a Timely Manner!
My Special Order, DW 18" Floor Tom, was Filled & Shipped Before The Projected Arrival Date (which has always been the case on every special order of mine)!
The Price, (all though special ordered) was competitively unbeatable & came with a very affordable payment plan!
Now, with the help of my personal sales engineer Mike Arrango & the rest of the SWEETWATER crew, I have acquired Approximately 95% of All my Home Project Recording Studio (Instruments & Pro Audio Gear) through SWEETWATER, Piece by Piece from 2014 to 2018!
SWEETWATER ROCKS!

Sweetwater is well-known for their gear, but I have to say their service is awful. I ordered 2 cable testers, but one was mistake. I responded nearly immediately with an order cancellation. This was apparently ignored, and some random sales associate Maxwell emailed with an introduction and a "Thank you for your order e-mail. I then responded to him with another request to cancel the order. HE THEN RESPONDED WITH TRACKING INFORMATION HOURS LATER. It honestly felt like the company was taunting me. Now, even though I IMMEDIATELY CANCELLED THE ORDER, I have to wait to recieve it, return it, then wait for them to recieve it to get a refund on an order that should have been cancelled. Actually trash service and will never order directly from the company again. Third parties obviously know how to handle inventory much better.

First off, spoke to Jeff Rohlfing today and needed help, he took probably 15 minutes to figure out my problem and I hesitate to say he helped me with my issue by recommending a fix for what I already had instead of jumping right to trying to sell me something else. WHAT SALESMAN DOES THAT? I have purchased from Sweetwater before and have encountered the same level of SERVICE. These guys get my vote and will absolutely be my first stop from here on for any electronic needs. Thanks, Jeff.