First off, spoke to Jeff Rohlfing today and needed help, he took probably 15 minutes to figure out my problem and I hesitate to say he helped me with my issue by recommending a fix for what I already had instead of jumping right to trying to sell me something else. WHAT SALESMAN DOES THAT? I have purchased from Sweetwater before and have encountered the same level of SERVICE. These guys get my vote and will absolutely be my first stop from here on for any electronic needs. Thanks, Jeff.