Sweetwater

A once great company which now ships products slow & can't keep any inventory in stock. So very sad.

I realize not everyone who reads this will have the same opinion, or experience. No business is operating at 100% all the time either, and all of us have good and bad days. Customer service is not an easy job, and coming across someone who genuinely cares about their job and the customer is becoming very rare.

Sam Dowty at Sweetwater is the exception to typical customer, and by a long shot. My 83 year old father contacted Sweetwater as he was interested in purchasing a new guitar. Sam was the sales engineer that handled my fathers inquiry and ultimate purchase of a guitar. My father is currently dealing with cancer. As it turns out Sam is a cancer survivor and was very compassionate with my father, as you can read in this quote from him, "He is a Cancer survivor himself, and his encouragement, when he learned I was doing Chemotherapy, was a big boost in my moral at a time When I was feeling some uncertainty. Then to have him call me to check on my well being a few weeks later was marvelous, unbelievable."

Sam went far above and beyond anything a sales rep or sales engineer would normally do. Sam called my father after the same just to see how he liked the guitar, and how my father was doing. He, even called before business hours on his own time.

So I would like to thank Sam from the bottom of my heart for his genuine caring nature and compassion for my father. Not just a customer, but a person.

Thank you Sam Dowty and thank you to the owner of Sweetwater, Chuck Surack. Your products and service are outstanding!

Sincerely,

Jeffrey McDonald

I order a Gretsch Bass for my grandson & despite their proclaimed 55 point inspection, It arrived DOA with the tone knob loose & no sound produced unless you banged on the tone knob. I reached out to Sweetwater for a Return Authorization & my rep advised me I was responsible for return shipping & original shipping if I returned the defective bass. I may as well pay to have the bass repaired as to loose $$ on shipping. I"LL NEVER ORDER FROM SWEETWATER AGAIN!

The website was very easy to navigate. The Sales Engineer, Nick Dutiel was very detail in answering my questions and he made it that easy to buy my first PSR SE Custom 24-08 Electric Guitar and Case. With the help from Sami Herman, a Account Coordinator for Nick when it was time to select PRS SE. I will be buying all of my guitar accessory's from Sweetwater. Livin the dream...

Buying through Sweetwater was a great experience. Instead of the "if you can't dazzle them with brilliance, baffle them with B. S." employees of some well-known walk in stores, Sweetwater employees know their products and take the time to make sure the customer gets what they want. Instead of the online vague answers about products from other sites, Sweetwater employees and associates know or will find out the technical data needed to make a wise purchase. Ordering through Sweetwater was very easy, with a no "wonder what is going to happen next" or "am I going to receive everything". I had questions concerning what actually came with the Rode Go II wireless system and Sweetwater left me knowing I was going to get exactly what I purchased. Sweetwater let me know exactly where my purchase was and when it was going to arrive. They were so concerned about the backorder, they phoned me to make sure I was aware of the backorder. EXCELLENT customer service. As for the product, I cannot say enough. It has been the best purchase I have ever made for the videoing I do. The sound quality is great, the ease of use is great, and the accessories, lapel and handheld mic are the best I have seen for a wireless set up such as this. The dead cats for the Go II are great and easy to assemble. I was a little worried looking at some reviews, but I can attest they are great! The product is well worth the cost. Sweetwater keep up the great work. You are far above the rest."

I purchased something may 1 and was told it would be delivered in 3-5 weeks. It's June 16 now and was just told I won't receive it until sometime in august...

Very courteous and informative. I have bought many different items on several different occasions and always had great service. My purchases will always be from sweet water.

By far Sweetwater sets the standard for customer service. From ordering to returns and warranty support to having the best products and selection. Truly a great company.

These guys rock. They answer the phone, they answer your questions and actually take time to understand your motivations and goals. Riley is so helpful.

Amy and I wanted to attend Sweetwater's Gearfest 2017 and I asked our 48 yr. Old son Chris to come also we all had a great time there. Anita wanted to surprise Chris by buying him a guitar there so he looked at several and he decided to think about it so we didn't take it home with us. Chris showed Anita a couple guitars and picked one. Anita was going to order the guitar and she was looking at a Gibson Les Paul which was three hundred dollars more and asked him if he wanted it and he was thrilled! It came with a nice soft guitar case but Anita wanted a hard shell case for it
So I called Aaron and he said buy a Gator moulded case for it and we are glad Aaron told us about Gator cases Chrir's Les Paul fit perfect so glad Aaron is our tech support rep. We are Sweetwater friends for life because of the great personnel and the great time we had at GearFest 2017 and are making plans to stay for both days at GearFest 2018.

I have the ability and connections, as most of us do, to buy from a endless array of online stores, auctions, private adds, local music stores, etcetera. Besides the good deal and the choices, I do almost all my buying (99%) of my musical needs and wants at SWEETWATER, because of my personal sales representative,
JONATHAN CASAROW!
He takes care of me like I was his only concern. I want something or ask about a product, he will give me all the pros' & cons' about the item, and if he doesn't think that is the right thing for me, he will tell me and suggest another that works better for my situation, even if it's less money, and then he ALWAYS calls me to follow up and ask how it's working for me or if it's not and he'll give me a chance to return it. Thank you Mr. CASAROW, and thank you Sweetwater ((:
James in Idaho

You wont ever find something like Sweetwaters Tech Support! They are easily reachable. Very friendly and super helpful and knowledgeable and quick to fix the issue you may be encountering!