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Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
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The website is simple & intuitive & I really like being able to see all email communications between the involved parties. Makes for excellent transparency. The men & women of Swappa appear to be very particular about what & how a product is advertised & that's a huge sales point for the consumer. I have recommended them to many others.
Swappa has been really great. I've purchased two phones from Swappa. Both phones were in great condition. Exactly as described. Delivery is fast and it's much more comfortable than eBay and Craigslist!
Amazing website with very low prices for quality product.
The swappa team and all the sellers that I have had the privilege to work with are great.
Swappa has always been very easy to use and facilitates good cell phone transactions.
Bought three phones for Christmas. All received on time, well package and in great condition. Easy to activate. So much less $$ than new. Happy, happy, happy customer
Smooth transition and very professional. I'll recommend to family and friends.
I have been looking for an unlocked iPhone 6s Plus on Swappa for a few weeks. I finally was able to find one and the transaction was incredibly smooth. I saved some money and a trip downtown to my closest Apple store. Swappa wins again.
Swappa is an awesome site!
Have bought and sold a few times and not once have I been disappointed.
Smooth transaction, communication and support from Swappa stuff.
Swappa does the leg work for you! Their quality control requirements and guarantees made me feel comfortable and safe. My merchandise was received in a timely manner, the seller was easy to deal with and responded very quickly to questions I had. I will use Swappa again and have already recommended it to friends!
I have been working with Swappa for several months and my confidence in buying a phone is second to none. It is a great way to purchase a phone communication with Swappa is great and I highly recommend using there services for any and all your cell phone needs. The people I have done business with on Swappa has been prompt, honest and caring, I appreciate Swappa and the friendly and easy to navigate website. Thank You Swappa a great way to do business.
Purchasing a device on Swappable was easy, transparent, clearly guided by a great website, good photos, contacting seller, and paying for the device. My seller was fantastic- fast shipment & very easy to communicate with.
Absolutely fantastic service Swappa is, I wish you guys were around when I first got into smartphones back with the iPhone 3g.
I will recommend your site/service to all my friends, family, & colleagues with confidence.
Swappa will most definitely get my business in the future!
Cheaper prices than eBay and phone shipped in two days or less... can't beat that anywhere!
I absolutely love using this site. If you're someone that likes to swap phones around often, this is the site for you. You can sell easily and buy easily with great staff support.
We has bought 4 phones from swappa ALl came exactly as promised or better. One did end up having a glitch a few months later but was still under warranty and Replaced. Great site since you can see exactly what you are getting
Experience is fast and is monitored if any problem should occur.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members