Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
I have used Swappa ~10 times over the past couple years and they have always been professional and helpful. It's up to the sellers and buyers to do the right thing in the end, but Swappa provides a reasonably trustworthy and safe place to conduct business.
I sold a device. The guy said he'd buy it if it was a lower price. I lowered the price. He bought it. I sent it to the address listed on the sale. He said his "reseller" was giving him a hard time. 23 days later he says he's sending it back to me, I have to send it to a random address. I declined and now I have to repay the guy. I do have the phone, but now I'm out time and money for shipping.
Went looking for a good used Note4. Received regular pricing emails from Swappa and jumped quick when one came up that meet my price point. I passed the but button and 10 minutes later I had a notification from alert that the tracking code would be posted later that day. It was. It showed up. As promised. Couldn't be easier.
Currently, swaps is not liable for anything like bogus seller, bogus buy or invalid feedback or invalid comments( some times they do better).
You are totally pushing PayPal liable for all the bogus and making easy business just like allaying eating sugar candy.
Not all your staffs are knowledgable and they mostly differ one with others buy making no appropriate comments about sale.
I know truth bitters but can't ignore in expressing it. Just as an example that you are allowing iPhone 6 Plus owner to sell his 6 plus as 6s plus without verifying it properly and in other occasion 16 GB phone was sold as 128 GB.
You need to held accountable for buyers and sellers dispute and you should hold the money until seller ships and close the sale or some thing like that.
Swappa provides a safe, secure means of acquiring a used smartphone. The process is very simple and leaves the buyer with no remorse.
The experience was great and seamless. I received the phone quickly and took time to test it out. There was no damage or hidden things wrong with the phone. It worked great. Swappa and the seller did a great job with communicating in a timely manner and answering all questions I had.
This is the first time i use Swappa to buy a phone. I was a bit wary about it but decided to give it a try. Everything went great. The phone i received was as advertised and it was delivered promptly.
Swappa takes additional precautions to ensure that the electronics you purchase is safe, functional, and legit. And charges only $10/transaction!
Brand new iPhone 6 Plus at a great price. Fast shipping. I would buy from
This site and seller again!
Usually the phones with good quality are cheaper in swappa in comparison with the same condition phone on other websites. I feel more safe that the phones are fully functional and there's no fraud, thanks to swappa's staff.
Good job swappa team.
As a very recent participant with Swappa I can't say enough good. I even enjoy the community interaction in the listings. So happy with both of my purchases!
I've made numerous transactions as buyer and seller on Swappa and have always had a great experience. The website is well designed to allow for easy transactions for both the seller and buyer. I recommend Swappa to my friends looking to buy/sell phones.
You can never usually go wrong with swappa. Great quality phones, no issues, and you get what you see and described.
First time using swappa. Item was received in practically perfect condition. Staff was great for coordinating the process. Will definitely use again!
I found the phone I was looking for at a fair price. The phone was was as described and the transaction went smoothly. I will us Swappa again.
I love Swappa. Takes the scary out of buying a cell phone from a stranger. So far, I've had 2 great phones and sold 1. Better than craigslist for sure!
Overall product and service just as ordered, very pleased. I was quite pleased the wayTSG Wholesale handled a mistake in MY ordering.
I was reviewing phones on Swappa.com for a week or so and made many trade-offs and decisions. When it finally came to the point of ordering, I clicked on the wrong color phone and put the order thru. Not only 'til I read the confirmation email did I see my mistake. I quickly called ( to a voicemail) and sent an email to TSG Wholesale asking to CANCEL the order and I'd reorder later. Within 2 hours, the order was canceled, my PayPal refunded and a email received from TSG Wholesale thanking me for the order and was glad to help out. Anyway... my Swappa experience was a good one!
I buy/sell in the neighborhood of 10-12 phones per year. With Ebay there is virtually no control and no way to know if you're going to get what you have purchased, or a monster of a device that was given an inaccurate description. Then TRY and file a claim with them and PayPal. Good luck. With Swappa, I have NEVER had an issue on either end of the deal. They go the extra mile to monitor each sale and ensure that you are getting a quality device. As far as I am concerned, I am a Swappa fan for life! Now if only they had an app...
I've bought a phone and a tablet on Swappa and sold an old phone. It's very easy to do and I like that the prices and fees are upfront and clearly explained. I've had only good experiences so far and will be using the site again if I need to buy or sell a device.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members