Swap.com

On November 12 2023 I purchased three used cardigan sweaters for a total of $27.84 cents (they were clearance items) which included the $9.99 shipping well about seven days later I only received one of the three items I purchased from them and was refunded $6.42 but my refund should have been about $13 I sent three emails asking why they didn't refund me for both of the items but they refused they use to be good at customer service but since they have been managed by a different company they have become awful to buy from you never know if you will get what you paid for and their customer service is a joke. Do yourself a favor don't purchase anything from them you will save yourself a lot of aggravation

Swap.com has always had rough edges, like their clothes being delivered smelling of a moldy warehouse, inventory issues (wrong sizes, items listed that they don't have), orders sent out after 6-8 weeks! But this is the worst experience I've had yet. ~1/5 of my order didn't even get sent, because they didn't have it, and because they used the return system to issue a partial refund for that part of my order, I could not initiate a return for items that were the wrong size. I contacted support well within the 30-day window to report this and request a return, but I still have not heard back from any of multiple emails. I looked up their support number, but it isn't even connected anymore. They have gone from good deals with bad fulfillment and service to just a miserable mess that's not worth the trouble anymore.

Update:

I will say that I have continued to use Swap on occasion after that terrible experience, but due to their new return policy (and mediocre track record) I order from them assuming that:

- I won't receive some of my order (though I will be refunded)
- Some of it just won't be the right size or will be totally not as expected (but can't return them for money or credit back)

So if I find enough items that I can get cheaply enough to feel good about keeping half those items for the same price, then I'll still order from them. I've just GREATLY tempered my expectations and mostly look for cheap necessities and the occasional standout items I'm willing to gamble on; because that's what shopping with Swap.com is at this point: a gamble

I ordered two items from this company and as of 1/27/2022 it has been 2 months and the items have not even shipped. Been ordering from Swap for 4 years and had no problem but as of about 1 year ago Swap has basically stopped shipping items. The worse part is that I have written customer service 5 times and they have never gotten back to me to explain what is going on. Wish I could give them no stars. STAY FAR AWAY from this company. Also, You'll also have to use your credit card company to get a refund.

My account was transferred from T D Ameritrade on Monday. It was down all day Monday and partial days on Tuesday and Wednesday. An online service needs to be there 100% of the time so I close the account.

I ordered an item on 12/15/21. It is now 61/2 weeks later and still do not have my order. Web site states they are behind, now processing orders placed between 12/27 and 1/6/22. But yet my order still has not processed! I have contacted 5 times with only an automated response to check web site for frequently asked questions!. I am now requesting a refund. I don't have high hopes of receiving it though. Learn from my mistake, stay away. They will never see me again.

This used to be a good thrift shopping experience. Now the site has gone way downhill. Most of the clothes are barely donation quality. The only ones that are halfway decent are way over priced. And you have to search for hours to find a decent cart full, which I did only to find upon trying to check out that all of the items were "no longer available". Hours of time wasted because they no longer update their website apparently. Awful experience! This is the second time it's happened and the last.

I made an order from this website earlier this year and it went pretty good. This is an online "thrift store". I made 2 more orders a couple of months ago and got a confirmation and than nothing! I have e mailed them several times and left several messages and get a standard automatic response. The reply states they have a high number of tickets and will respond to me in 24 hours. I have heard nothing! This is a scam site. They take your money and you don't get what you order. Two of the products I ordered are still listed for sale!

I've had to get BBB involved twice now. I stopped buying from them last year because I hardly ever received the correct items. The last order I got was supposed to be shorts, I received children's pants. They gave me a 5.99 credit for their mistake. So I saw they had a new website so I tried once again and it was a disaster. I'm attaching photos of what I received. 1 shoe, a blazer and that was it. BBB is trying to mediate and they told BBB they refunded the money, which they haven't, I checked with my credit card company and there's nothing. Bottom line. Don't buy from this company. 50/50 chance of actually receiving what you purchased

I send them a lot of boxes. Although the cheapest clothes they put on sale, the rest of the clothes they steal from me. Shipping to them, plus return guarantees is expensive. The only thing they pay is 20% of sales or so. In other words, consignors are the people who pay Swap's costs for Swap's operation. In contrast, there is no way for a consignor who also covers the cost of shipping, etc. make a profit. Or just as you give away your product for free, plus you pay for its shipping. So, when I realized this myself, I sent them the most valuable clothing as well to see if I could fix the problem I found by signing up to sell with them. Mostly winter jackets with tags, a few hundred dollars the leather Harley-Davidson jacket, and boots were stolen inside of Swap. All of this was bought legally and was intended for my children's father, who never received these clothes because he was shipped off to wartime Africa and was missing in action for two decades. Now, after a long time, I want to sell his clothes as I only have one income and no penny from him being exploited elsewhere. I have no family or friends as I myself ended up in the US "unplanned". So if you get my message, what do people who really don't belong here go through because of people like in Swap? Your business hinges on outsmarting others. Swap ruined my life. They are thieves, rude, and disrespect me because of the thieving nature of some of their employees. Also, any complaint you make means little because the law is on their side. Because such monopolies want high expectations from them and don't care about the victims if it was something wrong with us, or other flaws in the laws. Therefore, they sweep victims under the rug, especially with last names like mine.

Search engines describe Swap as one of the best places. Be aware that they may sell you stolen clothing items. There were a few bags that I shipped with a return guarantee. Likewise, they charge for shipping the bags, only pay 20% if the clothes are sold, etc. I send them expensive winter coats and shoes in hopes that if they sell them, it will cover the expensive sales fees and the like "shocks". Unfortunately, their employees stole all the expensive items I sent to Swap. That's when I filed a complaint with the BBB. They can't seem to do anything about it, so they closed the case. I would like to say that Swap is not a company worth dealing with. They only want people to buy from them. However, they don't treat all people the same. There is something un-American about them.

I wish I would have listened to all the bad reviews. This is definitely a scam. But y'all won't get over on me again.

I used to sing the praises of Swap.com. I told friends and strangers what a great site Swap was. "Great clothes. Great deals." Then Swap had to change platforms to make my shopping experience "more enjoyable." Swap missed that mark by a long shot. Filtering items is not as precise as it used to be. With the new platform, we cannot filter by material type. I am allergic to a lot of synthetic fibers. I am no longer able to specify wool, cotton, silk... in my searches for items. Which means that I am wasting a lot of time looking at clothes that I cannot purchase and wear.

Since the platform change, I have placed 2 orders. The first order was supposed to have two pairs of gray pants. When I got the order, one pair was jet black and the other was navy blue. These were "final sale" items, which means I cannot return them. So now I am stuck with 2 pair of pants that I would not have ordered if the color had been correctly labelled. The pictured items were gray in color. Yet I got black and navy blue -- which are not my colors. What happened to the gray pants?!

The second order I placed had two items missing. Yet my credit card has been charged for the total order of 3 items plus shipping. I have emailed customer service but I have not gotten a reply. Before the platform change, customer service replied to emails. Not anymore.

I honestly cannot recommend Swap with the high praise that I used to. It's sad because Swap used to be a great second hand clothing site. I guess I will have to try my luck with ThredUp. Their prices are not as good as Swap's prices but perhaps I will actually receive the items I ordered and was charged for.

I have sent boxes and boxes of clothing in like new or new with tags condition - where did they all go? Disappeared into thin air, being picked at amongst their staff - an absolute scam and I will never send them any clothing again. It's nothing short of theft. For all the boxes I sent in, my reward was a choice of $19.25 in store credit, which this amount NEVER changed despite the further sales of the few clothes they did put up and that sold. Where were these funds going and why are you even bothering to tell me when none of what I have ever sent you guys is going to benefit me. I am sending in clothing for two reasons it seems - to add to their personal closets and to make them money.

What is really criminal is their BS excuses about over filling boxes and the $10 fine you get for this, plus the $10 fine for items they "reject" and then the $10 shipping charge. So you are already owing them $30 every time you send them a box? OMG never again! Go ahead Swap.com, steal my clothing, rip me and other sellers off and make a bunch of money from scamming sellers. Sooner or later you guys are going to have a class action lawsuit on your hands that will take it all back and then some. You think I don't know what I put in my boxes that I sent to you and the value and the expensive stuff that disappeared. I am on to your game and I am sure other people will realize this too. DONATE your clothing if you don't like to list your own items on line. Get a tax write off. It will go to a good cause. I recently spent my entire $19.25 in store credit, if I had taken it in cash then I would still be owing money to these fools. I better at least receive two decent items for all the crap you have gotten from me. Absolute crooks!

I ordered about 17 items. After a few emails asking for the status, they sent about 10 of the items. I continued to email asking them to cancel the remaining items and refund the remaining balance with absolutely NO response. I sent a final email explaining my next move of contacting my CC company to open a dispute and also the BBB and again NO response. Thus, I followed through to get my credit on my CC and now alerting others to the issues. I used to like them but something has changed and certainly not for the better. I will not order from them again.

I was thinking of giving swap.com a fourth try (I'm not sure why, must be an extremely slow learner). They changed the site but not in a good way. The filters are useless. The options aren't accurate or coherent. Example, type has a mix of actual types of clothing, brand names, strings of symbols that mean nothing. The size options were crazy as well. Honestly, just give it up and close the doors.

Waited a month for order. Items I ordered got taken off my order. Item I did get doesn't fit. If i do return it may take 2 months to get anyway. Money wasted. Can't win with swap.com. Use to be a good site, now it's the $#*!S. My advice never shop with them, if you know what's good for you.

I placed an order over a month ago and my order confirmation told me everything would arrive within 2 weeks. That was inaccurate and when I contacted customer support I got a form message. Later I learned through the website that one item in my order was cancelled. After over a month, I realized that another item in my order still hadn't arrived and I had not received any shipping or tracking information. Will not be shopping on swap.com again

I should've read the reviews before placing two orders. I received the first one with missing items, items that are supposed to be NWTs are not and stained items when I only ordered from NWT tabs. I've ordered from them before and everything I got was as described. Now, they don't answer email, they send damaged items and they don't send all of them. I can't even do returns if I wanted to because they gave someone else's invoice and return label.

Just look at their shipping label costs 19.99 that comes out of whatever you make they sell your stuff extremely low prices. Then if it doesn't sell they can mark it down until they donate it? If they donate who knows they can do what they want with it. They worked out perfect little skim for themselves in a win win situation. In which they get a huge tax right off for. The box you send in they'll charge you 12.99 to send it back your in the hole 34.00 before you even make a sale for pennies. Sell your stuff on Ebay, or Posh.

I have been ordering from Swap for years. I've spent thousands on the website. Years ago, orders were shipped fast (in less than 5 days), and quality control was mostly good. A few years ago something changed (this was pre-Covid). Orders taking weeks to ship out, missing items, half of entire orders being damaged. I still continued ordering, but took advantage of their return policy for items that were not as described. I also noticed that customer service would take days to get back to you.

Beginning of April 2023, Swap transitioned to a new website with no notice to customers. The old website was removed without any communication. Everyone's order history, favorites, site credits, everything - gone. They didn't bother to announce this to anyone. They simply released the new website and said 'make a new account, everything on the old site is gone though, sorry.' This website was a horrible rollout. Half the items don't have photos, I have to skim through pages of 'sold' items, etc. What was also annoying was the fact that I had placed an order on the old website, and when the new one was released, I saw the items I had purchased listed for sale again. Again, this was with no communication to me on what would happen to my old order (that I can no longer access because the old website was deleted).

Despite this horribly unprofessional rollout of a broken site, against my better judgement, I used a welcome code to place a new order. Since then, I've been waiting a month for my order. I've been waiting 3 weeks for an email response to a simple inquiry about my order. I randomly received my order from the old website (a month later!) with no communication. I have since reached out to Swap on social media about the slow ship times and slow customer service and they simply responded that it takes time to pack orders. If it takes 30 days to pack orders, say so on your website, and stop running sales since you cannot handle the order volume.

I still have not received any response to my customer service email inquiries. They are having widespread issues shipping and providing customer service, yet they won't even send a mass communication explaining the issues. They just keep stringing people along, keeping their money, and giving them silence in return.

I would recommend everyone stay away from Swap.com. They are unresponsive, uncommunicative, and unable to ship orders in an acceptable time frame. Your only hope will be an eventual chargeback.

If you want to order from somewhere that gives you shipping dates before purchase that change to a month later after, sends incorrect sizes often, and cancels some items you purchased a month later, by all means good luck. This company has went straight into the sewer. Would not recommend to anyone. The other companies like swap are way better and are reliable.

My sister referred me to Swap.com after months of singing their praises to me. She loves the site and thought I would too. No. No, I do not. Turns out I HATE it. After being referred by my sister I was given a 40% off code. I placed a rather large order and could not wait for it to arrive. Note: it arrives a month later. I was even ok with this as my sister had told me that shipping time was not their strong suit. I had ordered 7 pairs of shoes/boots that I was so excited to wear. I by-passed several other reputable site retail sales knowing I would get the shoes from Swap AND at an amazing price. Well, no, I didn't. They canceled six pairs and said they were not available! Why did you sell them to me if they were not available?! They were all super nice, on-trend shoes...name brands at a significant lower price than retail. After a little internet sleuthing, I was told by a former employee that warehouse workers will pull items for packing and will just KEEP what they want and enter "unavailable" on their inventory. These would've been excellent items for resellers to turn a profit, but I wanted the shoes to actually wear. When I asked customer service (by email) for a reason, they just ignored my inquiries. Other clothing items were unavailable as well. I understand there is a pattern. The best deals with on-trend items are always canceled if you order them at a really good price. They'll be happy to send all their used, older stuff that you order. An online bait and switch, if you will. My sister had to admit that she always has items missing from her orders too. There is just no way that 6 pairs of shoes just happened to be unavailable! Even if you give them the benefit of the doubt, their inventory software must be awful. Add that to delayed shipping and it's just not that big of an incentive to shop there. Also, prices change everyday. I've seen non-sale items jump $30 or more. And with all of these issues, the company has spent tons of money on advertising their site. You simply can't escape their ads. I think they need to spend a little on actual customer service, an updated inventory system and a few honest warehouse workers. Until then, I will never go back and will happily tell everyone about my Swap.com experience.

P.S. Thredup does this kind of site right. Only one issue...their prices have become ridiculous. You can often buy an item brand new at retail much cheaper than it's listed for on Thredup. Swap.com beats their prices but do they really? Chances are you'll never see that item, so where's the great deal?

I won't be back. I've shopped on this site for several years and loved it. Never had a problem. Then their site changed. I had credit that disappeared, an order that I couldn't return, multiple emails to customer support, most of which went unanswered. Finally got to return an order and like an idiot, placed another order. Received all but one item. The invoice actually listed the missing item as out of stock and was Icharged for it. Can no longer print return labels from the site, returns have to be APPROVED! Are you freakin' serious? They turned a great site into a disaster. Won't be back.